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  • Customers like
    • Internet speed 5
    • Installer 3
    • Having internet 2
  • Customers don't like
    • Service 9
    • Price 7
    • Unwillingness to rectify situation 7

Twenty minutes after an Xfinity bucket truck pulled away from in front of my house, I lost all service... internet and TV. Then when I called toreport my problem, was told it was only quoincidental. This took place just before the New Years weekend. I had planned on using all my time off to catch up on my DVR. But instead spent five days looking at four walls. And this was done to a customer in... Read more

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All of a sudden Travel HD channel isn't working. Called Comcast and was told the channel has been migrated and if I want it I need to pay $15/mo more. Bottom line after 30 minutes of excuses and apologies the problem was the auto tune to HD needed to be turned off on the tv. Shame on them for trying to get me to pay for something that I already pay for and insisting that I upgrade my service to... Read more

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I have my cable with Xfinity and my internet with U-verse AT&T. If you have both cable and internet with Xfinity you can record 4 channels at once, while if just having cable you can only record 2 channels at once. I get the added service for having both, but what I don't understand is my bill is still the same for only being able to record 2 channels. It would seem that less service less price.... Read more

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My Identity was was hacked on the Comcast Internet. The agents have done nothing to help me solve my issue. They ping my router/modem and they say they can't see me and have done NOTHING to help Me. I was Told by a Service Security that I must have a Virus and he did nothing but hang up the phone on Me. I'm supposed to have Norton Anti-Virus Protection, so how did this Happen in the first Place.... Read more

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  • From mobile
  • Xfinity
  • Feb 07
  • #785604

Long history with Comcast/Xfinity. There is NO customer service. Period. They have SALES departments. I am currently on hold, while posting, at 1 hour and 5 min Add comment

Everyday for the past 2 months between the hours of 3p.m. until my television freezes and unfreezes continuously until I call the 1-800 number to send a signal to my box. Apparently when your bill is due that is not an option because I tried several times unsuccessfully. I called to speak with a representative (i started calling at 6:30 p.m. until 9 p.m.) i finally reached someone whom was not... Read more

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I agreed to a 2 year obligation with xfinity with the understanding neither the price or channel lineup would change... I am a disabled Veteran on a fixed budget (something I have told xfinity when I agreed to contract).. I feel that xfinity basically reneged on their part of the agreement... First my bill shot up to over $200.00 from a an agreed upon price of $185.00 which was way higher than I... Read more

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I moved from one apartment to another in the same building. I called them and informed them of the move 3 days ahead of time. They said I can reconnect myself and call to get it activated. I had to call 5 times. Saturday and Sunday they wasted 1 hour each after collecting all my information and connecting me to Prepaid services. Monday after talking to 5 different operators, and 90 minutes, they... Read more

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  • From mobile
  • Xfinity
  • Feb 01
  • #781932

Once again went to watch on demand for the evening and it is not working!! Does not work close to have the time in the evening. Add comment

i have spent 2 weeks trying to resolve an automated phone system issue. Comcast refuses to admit that their system is non functional. i have had 3 techs to my home. Tons of phone calls giving my info over and over! keep getting put on hold, come back put on hold. The automated system is not only disfuctional its hard to navigate. the voice system always something different than what... Read more

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