Xfinity - I believe their mistakes are intentional
My 19-year-old daughter lives in Miami and I helped her set up an account for internet access with Comcast/Xfinity. On March 16 I attempted to do this by phone, but was advised that, due to long wait times, I would be better served by making arrangements online. I did so with the aid of an online “chat” advisor. I reviewed all of the deals featured under the category of internet only, as I was not interested in cable television service. I selected one with up to 75 Mbps – the second cheapest at $49.99 per month. I was required to enter her name and social security number so the router and instructions would be sent to her and encountered the first problem – the site said that her name and SS# did not match, which was either an intentional or unintentional problem on the company’s end as the information was accurate. I engaged the chat advisor who went offline for guidance a
What I liked
What I disliked
Reason of review:
poor cust svc, prob w delivery, pricing issue, not as described
Deliver product or service ordered
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