XFinity Complaints and Reviews

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XFinity
Main address: One Comcast Center 19103 Philadelphia PA
1-800-COMCAST (1-800-266-2278), , https://secure.opinionlab.com/ccc01/comment_card.asp?width=1280&height=800&referer=http%3A//www.comc
  • 123+11 mobile complaints
  • $1000M claimed losses
  • $7.5M average
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  • Nov 23
  • Television/ Radio
  • Grayslake, Illinois
  • Xfinity X1
  • 11

Xfinity is terrible. The channel guide doesn't work multiple times a week, need to reset/reboot weekly, freezes up. Not user friendly; to delete a recorded show requires multiple steps, difficult to see channel guide, requires multiple steps to get to favorites rather then being able to program just favorites and pull them up. Had DirecTV, U-verse and now xfinity as U-verse is not available at... Read more

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  • Nov 23
  • Television/ Radio
  • Sacramento, California
  • Xfinity X1
  • 5

I have been a comcast customer for about 10 years, the latest and greatest xfinity x1 platform has to be the worse, I need to reboot almost everyday, fast forward sometimes goes back 10-15 minutes, at times it skips 15-20 minutes, loose sound a lot, and need to reboot, service is worse and Comcast actually thinks that they have a good product. My bill just went up, I can get better service from... Read more

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  • Nov 19
  • Television/ Radio
  • Arlington, Virginia
  • Channel
  • 2

Horrible, is always trouble shooting to go back to on demand, load forever,and it keep saying i have to go back again later due too many viewer.It doesn't make sense,you pay $200/month yet you can't go to the channel you want. And what is it mean too many viewer? Well in that case maybe they should stop receiving customers so people can get their money worth. Sorry about the complaint, but... Read more

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  • From mobile
  • XFinity
  • Nov 12
  • by anonymous
  • #557211

I hate xfinity! It's always buggy, have to reboot out box, "last" function can't be found, our "dvr service is unavailable" this service SUCKS! I want my money back! At least 4-5 times a week there are major issues. Boooooooooo Add comment

     

  • Nov 10
  • Media
  • Cherry Hill, New Jersey
  • Service Appointment
  • 31

On Nov 9 th we had a service appointment scheduled between 3 and 5 pm. We called to confirm at about 4 to make sure someone was coming. We waited until 6 pm. No one came or called. On Nov 10th we called Comcast and were told they called because no one was home. This is untrue! We rescheduled for today, Nov 10th between 5 and 7 pm . At 6:30 we called and spoke to a representative (after being on... Read more

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  • Nov 07
  • Internet
  • Internet
  • 24

Xfinity sucks *****that should sum up everything! They are horrible! Xfinity provides 0 service! is a piece of *** nothing ever works! Internet goes in and out it always says limited internet, it doesn't work anywhere in the house, but in the dining room area! The cable never works, sounds goes off in all demand shows. I hate this company! gladly to say I never signed a contract with this piece... Read more

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  • Nov 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Setop Box
  • 21

Had the service installed three months ago and decided NOT to get an additional setop box... have been billed 9.99 (plus tax) a month since getting the service three months ago. Have called Xfinity/Comcast continually and each time, have given them the serial numbers to the boxes that I do have. They have the serial number to the box that I did not receive in their records, and the resolution... Read more

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  • Nov 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Chicago, Illinois
  • Equipment
  • 39

I signed up for the first time today and right from the start I had problems . First off the lady on the phone told me i would have their latest equipment come to find out you only get the Xone equipment if u make an appointment to have the tech come out and charge u $50 fukin bones. I didn't find this out till after i spent time (and mean a long time) in line to pick up my own equipment so I... Read more

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  • From mobile
  • XFinity
  • Nov 01
  • by anonymous
  • #553024

Most horrible customer service experience I have experienced in a while. Tried to order an on demand movie and had an error code to call. Have been on hold for an hour and have spoken to 4 different people. None of which can help me. Ridiculous. My husband is still on hold as I type. 50+ minutes. Add comment

  • From mobile
  • XFinity
  • Oct 31
  • by anonymous
  • #552769

I been having problems since i suscribe to a new promotion..i been in the company over 1 year and i had bad experince with you guys... iwont recommended not body to be in this company. thanks..i will cancele my account and ecerything Add comment

 
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