1.7
  • Internet speed2 votes
  • Installer1 votes
  • Internet1 votes
  • Service7 votes
  • Price7 votes
  • Unwillingness to rectify situation5 votes
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  • Apr 10
  • Internet
  • Nashville, Tennessee
  • Internet Service
  • 51
  • REVIEW RATING 4/5

I had Exfinity Home installed and cancelled the service within 2 weeks, and also returned the equipment to a nearby office. A year later, I questioned my bill and noticed I was still being charged for Xfinity Home as part of a bundle. Upon inquiring, $250 was reimbursed and later $982 was deducted from my checking account. Fifteen days later after being reassured this money would be mailed to me,... Read more

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  • Apr 06
  • Internet
  • Severna Park, Maryland
  • Internet Service
  • 12
  • REVIEW RATING 4/5

Customer service sucks. U wait for 45 mins just for them to send u to another department then another dept. Then u have been on hold for n hour by now. They keep sending u a bill for cancelled n closed out account. Then they send u to collections for seven freakin dollars. I will never recommend then to anybody. Poor poor service. No direct line to any dept only a 800 # n they transfer u to dept... Read more

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  • Apr 02
  • Internet
  • Portland, Oregon
  • Internet Package
  • 21
  • REVIEW RATING 4/5

Customer Service: My last Comcast bill shot through the roof, which I was expecting because I was told a year ago that I would need to call back and haggle all over again to get my price restored to close to the price I was originally paying. The rep had told me that I would need to do this every year. It is mind boggling that a company would prefer pay customer service reps to haggle over prices... Read more

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  • Apr 01
  • Television/ Radio
  • Aurora, Colorado
  • Equipment
  • 12
  • REVIEW RATING 4/5

On a daily basis there is always an issue. Customer Service is so horrible I would rather slit my wrists than deal with them again. There are always billing issues and over charging for services. Can't wait for my service contract to end and get rid of them. The equipment requires daily rebooting and there are always error messages. I have yet to experience a day without problems with their... Read more

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  • Mar 18
  • Internet
  • Nashville, Tennessee
  • Internet Service
  • 37
  • REVIEW RATING 4/5

I signe dup for services on May 17, 2014 and was promised a visa reward card in 5-10 weeks. Well, it is March of 2015, and still nothing. I have called, emailed, and talked to several Comcast/Xfinity employees and I am yet to be helped or satisfied. When I moved in, they could not get the high speed internet to work, and so I had to buy my own router (Netgear) to hook up to their box for the... Read more

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  • Mar 14
  • Internet
  • San Ramon, California
  • X1 Platform
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

We have had comcast for years and until we got the X1 we never had a problem. The humming noise can be heard from as much as 15 feet away and it is constant. Called Comcast and they said the HD must be going out come we will replace it. So I did and low and behold the noise is still there from the new box. I think they should maybe install flash drives instead of the HD or make all recordings... Read more

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  • Mar 10
  • Television/ Radio
  • Pittsburgh, Pennsylvania
  • Tv Package
  • 21
  • REVIEW RATING 4/5

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as examples) that we will never use, and being denied programming that we DO want because it doesn't fit into a pre-determined 'package' is nothing less than legalized corporate extortion. We petition for a regulation of... Read more

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  • Mar 08
  • Internet
  • Merced, California
  • Service Upgrade
  • 43
  • REVIEW RATING 4/5

im an existing customer who went to existing customer and ordered an upgrade that actually saves me money. i fill out the paper work but must be speak to online person who says its a mistake on web-sight and we have to charge more a month that price is for new customers...umm...really i now have to call a loyalty specialist....really you have those hmmm. i work nights. its a weekend. Mon-Fri... Read more

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  • Mar 07
  • Television/ Radio
  • Cape Coral, Florida
  • Billing Department
  • 54
  • REVIEW RATING 5/5

Signed up for X1 Blast package not quite 2 weeks ago. Was told install was free & I would not receive a bill until 30 days after I started my service. I was told install tec would be here the next day between 5 & 7 pm. I was given my phone number and paid my deposit for all 3 service. The day of the install I received a call saying something went wrong on their end and they would have to... Read more

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  • Mar 05
  • Internet
  • Alexandria, Virginia
  • Internet Service
  • 33
  • REVIEW RATING 4/5

Comcast is the worst Internet provider in USA. Their price, quality of service, customer service is awful. They will increase their price by NOT notifying to the customers every six months or less. Guess what? If you call and negotiate, they might give you discount. (But I don't want to waste my time and energy for this ***). It is so backward! I am so tired of calling and made negotiation (I... Read more

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