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1.6 Based on 151 reviews
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  • Customers like
    • Internet speed 5
    • Installer 3
    • That i was not only one being screwed 2
  • Customers don't like
    • Service 9
    • Customer service 8
    • Unwillingness to rectify situation 7

Xfinity - Internet service never works properly

I'm very frustrated by the internet which has been going down often and after working 60 hours a week with little time for myself. When I need to access the internet to complete important tasks,ts very, very, very frustrating to have issues with the internet service that we paid quite a bit extra for from AT & T thinking we would have (FASTER), (more RELIABLE SERVICE.) NOT THE CASE AT ALL..... VERY AGGRAVATED! SINCE AS i MENTIONED, MY TIME IS PRECIOUS AND EVERY TIME,....I MEAN, EVERY TIME i GET ON TO COMPLETE IMPORTANT TASKS, i HAVE AN ISSUE WITH SLOW INTERNET OR IT FLUTTERS IN AND OUT OR GOES DOWN FOR 10 MINUTES THEN COMES BACK UP. ARE WE IN THE 80'S AGAIN???. THIS IS 2016 LETS GET GOING WITH TECHNOLOGY PEOPLE. PLEASE THIS IS VERY UPSETTING AND FRUSTRATING. i'm not one to write a complaint or complain at all, but really this is just horrible. Very unsatisfied with the internet service we paid so much more for. Please address as soon a possible.

Product or service: Xfinity 3G Internet
Review category: Telecommunications
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Xfinity - Sheer ***

I've had Xfinity here in Walnut Creek for 2 1/2 years. After the first 6 months, reception went to ***: the menu comes up for Netflix, but the system can't load it; ditto with streaming YouTube. I found that unplugging my BluRay for a few minutes could help. But not always. I've had to do this 3-4 times the last two days and it still isn't helpng. For regular TV, the remote works great for audio, but not for changing channels. Yea!! They conned me into paying $10 more per month for a stronger modum. Now I pay more for worse service. They've had people come to mess around with wires, etc. to no avail, always promising to "definitely write up a report." Sweet deal. So I get very sporadic reception for about $100/month? With DishNet I used to pay about $40 and never had a problem. I only stay with %$@! Xfinity because I'm in an apt. where my landlord won't permit a dish. Gggrrrrrrrrrrrrrrrrrr.

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Exchange, Refund and Cancellation Policy
Coverage Area
Reliability
Advertised vs Delivered
Reason of review: Promises broken
Product or service: Xfinity Hbo Tv
Review category: Telecommunications
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Xfinity - PISSED

I called Comcast to have my services disconnected because the were charging me $60.00 a month for internet service ONLY. The gentleman wanted to make me a dill if I stayed with Comcast. First he offered me $29.99 a month. I said no thanks disconnect the service. He said "wait I can make you a better offer. Then he quoted me $19.99 a month for one year internet service. By this time TIME I AM PISSED TO THE 3RD DEGREE. This company been charging my $60.00 dollars a month for internet service and when I called to switch because of the price, the had the GALL to quote me $19.99. Why in the F### were they charging me $60.00 a month before!!!!!!!!!!

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Website
    • Bad
    • Internet provider
    • No items
Reason of review: Problems with payment
Review category: Telecommunications
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Xfinity - X-1 platform

Your x-1 platform is quite good but, every night I got a screen freeze for 2-4 minutes. Why in this age of technology does the screen freeze and why do we have to have a shut down and start up every GD night. (this is 2 freeze ups or shutdowns nightly).The speak into remote is your best feature. I have had problem after problem with functions not working like, on demand, movie choices etc. The system seems overwhelmed when I go through the many programs and functions. With all this and the cable going off the air every time a bug lands on the cable line that It all equals that xfinity sucks. This went on so long that I finally cancelled xfinity in favor of something dependable-Century Link!

Review category: Telecommunications
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PISSED THE *** OFF WITH COMCAST/XFINITY, THEY SHOULD BE BOUGHT OUT PERIOD!!!

COMCAST IS FULL OF ***, I *** HATE THIS *** *** COMPANY. THEY ARE LIARS AND THIEVES. I HAVE BEEN GOING THRU THIS NIGHTMARE SINCE 6/4/16. I FOUND INTERNET AND CABLE SERVICE FOR 69.99 AND SAT ON THE PHONE FOR OVER AN HOUR WITH A SWEET TALKER CALLED JUSTIN, SIGNED UP FOR SERVICE. I WENT AND PICKUP EQUIPMENT THE NEXT DAY TO DO SELF INSTALL, BUT AFTER ALL ATTEMPTS TO INSTALL SERVICE, IT WAS FRUITLESS. CALLED TECH SUPPORT AND IT STILL DIDN'T WORK. THE TECH PROMISED HEAVEN AND EARTH ON HOW SHE WILL HELP ME GET SERVICE AND SHE WILL CALL ME IN THE MORNING FOR AN EXPEDITED PROCESS, CALL NEVER HAPPENED. THEN I CALL COMCAST AND LET THEM KNOW OF THIS BUT WHAT THEY TOLD ME WAS THEY COULDN'T HELP ME RIGHT AWAY THAT I WOULD HAVE TO WAIT FOR 6 DAYS FOR THE NEXT AVAILABLE DATE. THEY KEPT TRYING TO SCHEDULE ON THE DAYS AM WORKING AND KEPT SAYING THEY COULDN'T DO NOTHING ELSE TO HELP ME. I ASKED TO TELL WHOEVER WOULD BE COMING OUT TO WAIT UNTIL AFTER WORK AND ALSO TO CALL ME, AGENT SAID THEY COULDN'T HELP ME WITH THAT. ABSOLUTELY NO FLEXIBILITY FROM COMCAST. FINALLY AFTER 11 DAYS A TECH CAME OUT TO CONNECT MY SERVICE THEN CAME THE BOMBSHELL, COMCAST HAD ONLY SIGNED ME UP FOR 54 WORTHLESS AND USELESS LOCAL CHANNELS AND NOT THE 140 CHANNELS I WAS SIGNED UP FOR. WOW, ON TOP OF THAT THE AGENT CLAIMED SHE WAS MAKING MY INTERNET FASTER BUT I WOULD HAVE TO PAY ADDITIONAL 15 DOLLARS A MONTH, MIND YOU THIS WAS ALREADY IN THE DEAL, WHAT A DISLOYAL COMPANY.THEY ALSO SAID THAT IF I PAY ADDITIONAL 10 DOLLARS THE WILL HAVE MY ORIGINAL PACKAGE FOR ME, SO THIS IS NOW 25 DOLLARS EXTRA EVERY MONTH, SO I AGREED TO THE 10 DOLLARS. AGAIN AN AGENT WAS COMING OUT TO CONNECT MY SERVICE, TAKING ANOTHER 4 DAYS. SO ANOTHER BOMBSHELL AFTER 11 DAYS WITHOUT SERVICE AND 2 DAYS WITH CRAPPY USELESS SERVICE COMCAST SENT ME A BILL IN THE AMOUNT OF 119 DOLLARS THAT WILL BE DUE ON 6/21/16, AFTER SPEAKING TO AN AGENT ABOUT THIS BILL AM LIKE COMCAST ARE YOU KIDDING ME? HOW IS THIS POSSIBLE THAT I WILL PAYING A BILL THAT STARTED ON 6/4/16 WHEN MY CRAPPY SERVICE WITH NOTHING TO WATCH STARTED ON 6/14/16???. UP TILL NOW I STILL DON'T HAVE THE SERVICE I AM SUPPOSEDLY PAYING FOR. COMCAST HAS DONE ABSOLUTELY NOTHING TO FIX THIS PROBLEM, WHAT HAVE DONE IS SEND ME PAPER BILL FOLLOWED IT UP WITH EMAIL HARRASING ME SAYING BILL IS DUE ON THE 21ST OF JUNE. COMCAST IS DOING THIS BECAUSE THEY DON'T REALLY HAVE ANY COMPETITION SO NOW THEY ARE TAKING ADVANTAGE OF IT. BEFORE YOU USED TO BE ABLE TO GET SERVICE FOR 25 TO 30 DOLLARS BUT NOW COMCAST IS SO EXPENSIVE AND ADVERTISING WHAT THEY SAID THEY DON'T HAVE. THEY CLAIMED THEY DIDN'T HAVE THE ORIGINAL SERVICE I SIGHED UP FOR BUT IF I PAY 25 ADDITIONAL DOLLARS ALL OF A SUDDEN THEY WILL HAVE IT. THAT'S FALSE ADVERTISEMENT. THE ADVERTISEMENT NEVER SAID ANYTHING ABOUT NEW CUSTOMERS JUST TO BE CLEAR ON THAT. A REAL COMPANY NEEDS TO BUY OUT COMCAST AND REVAMP IT BECAUSE WHOEVER OWN COMCAST RIGHT NOW CAN'T GET IT TOGETHER. ALL THAT MATTERS TO THEM IS MONEY, MONEY AND NOTHING BUT MONEY, CROOKS!!!. MY NIGHTMARE CONTINUES AS I SPEAK, I PRAY SOMETHING HAPPENS TO THIS COMPANY VERY SOON AND IF THEY CAN'T GET IT TOGETHER THEY NEED TO GO OUT OF BUSINESS.

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Reason of review: PROVIDING SERVICE AS SIGNED UP AND PRICING
Preferred solution: COMCAST TO GET BOUGHT OUT BY SOMEONE THAT IS HONEST AND CAN RUN IT BECAUSE THEY ARE OUTRAGEOUS AND DISHONEST RIGHT NOW
Product or service: Xfinity
Review category: Telecommunications
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Xfinity - HORRIBLE

This company is a true RIP OFF!! I signed up online for a promo for 49.99 backin march! My service did not work for several days, promised credit, hung up on and thrown to the side. I somehow have a bill for 600! After calling atleast 19 times, for atleast 10 hours now my service is off and all the sudden I am not authorized on my fiances account. I am calling the better business bureau, 6 ABC & the corporate office ! They lie to get you to sign up then hit you with A COMPLETE different price. Instead OF fixing the problem. xfer you around in circles, leave you on hold then hang up on you. It is truly disgusting

Customer service
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Exchange, Refund and Cancellation Policy
Reliability
Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Reason of review: Pricing issue
Preferred solution: Full refund
Monetary loss: $280
Review category: Telecommunications
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  • From mobile
  • Jun 12
  • #864338

Not only did they give mr the run around 4 2 weeks to recieve my equipment but the order was screwed up and i didnt recieve what i ordered. On top of that ive been promised someone would come out and no one has

  • From mobile
  • Jun 04
  • #859922

It is amazing how comcast keep making money but have a very poor customer service you can not get thru to any body without a *** recorded voice mail that does not understand what you say i could not get them to lower my bill being with them over 10years where is the loyolty

Xfinity - Very pissed!!!!

paid bill and still having problems. bill said pending for over 48hrs and when I called several times they had me on hold for over 20mins eachtime. they wanted me to get up and check my own connections and I just got out the hospital from a heart attack. payment still pending...... so fenna discontinue my services because it's soo much other stuff that it's just gonna make me more upset......very disappointed of xfinity, really enjoyed their service but don't have time for this every month. boxes are loud, runs like a loud fan. i'm an elderly and feel like i'm getting messed over..

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Diversity of Products or Services
Website
    • When it works right
    • Customer
    • Dishonesty and customer treatment
Reason of review: Poor customer service
Preferred solution: Let the company propose a solution
Review category: Telecommunications
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Xfinity - Misrepresentation

While shopping at BestBuy an Xfinity representative approached me and asked if I wanted to lower my bill as a curtesy for being a customer. He further add that the reduction was to help lower the dissatisfaction with Comcast now that they were switching their logo to Xfinity. I agreed to sign up if I did not have to make any changes to my current service. I currently have Xfinity 1 for entertainment, voice, and Internet service. I was asked twice about the home security, which I declined. After a few days I received an email about a pending installation for Xfinity home, which I did not want. Now I am stuck looking at a computer screen waiting for customer response so I can cancel the installation. No wonder they have the worst opinion on the market.

Customer service
Warranty
Product or Service Quality
Price Affordability
Billing Practices
Value for money
Exchange, Refund and Cancellation Policy
Coverage Area
Reliability
Advertised vs Delivered
Discounts and Special Offers
Style and Design
Diversity of Products or Services
Website
Review category: Telecommunications
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