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  • Mar 18
  • Internet
  • Nashville, Tennessee
  • Internet Service
  • 17
  • REVIEW RATING 4/5

I signe dup for services on May 17, 2014 and was promised a visa reward card in 5-10 weeks. Well, it is March of 2015, and still nothing. I have called, emailed, and talked to several Comcast/Xfinity employees and I am yet to be helped or satisfied. When I moved in, they could not get the high speed internet to work, and so I had to buy my own router (Netgear) to hook up to their box for the... Read more

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  • Mar 14
  • Internet
  • San Ramon, California
  • X1 Platform
  • 15
  • REVIEW RATING 4/5

We have had comcast for years and until we got the X1 we never had a problem. The humming noise can be heard from as much as 15 feet away and it is constant. Called Comcast and they said the HD must be going out come we will replace it. So I did and low and behold the noise is still there from the new box. I think they should maybe install flash drives instead of the HD or make all recordings... Read more

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  • Mar 10
  • Television/ Radio
  • Pittsburgh, Pennsylvania
  • Tv Package
  • 11
  • REVIEW RATING 4/5

We oppose subsidizing television programming that we do not want or use. Being charged for ‘packages’ of programming (religious, sports, home shopping, infomercial, and faux news as examples) that we will never use, and being denied programming that we DO want because it doesn't fit into a pre-determined 'package' is nothing less than legalized corporate extortion. We petition for a regulation of... Read more

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  • Mar 08
  • Internet
  • Merced, California
  • Service Upgrade
  • 30
  • REVIEW RATING 4/5

im an existing customer who went to existing customer and ordered an upgrade that actually saves me money. i fill out the paper work but must be speak to online person who says its a mistake on web-sight and we have to charge more a month that price is for new customers...umm...really i now have to call a loyalty specialist....really you have those hmmm. i work nights. its a weekend. Mon-Fri... Read more

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  • Mar 07
  • Television/ Radio
  • Cape Coral, Florida
  • Billing Department
  • 33
  • REVIEW RATING 5/5

Signed up for X1 Blast package not quite 2 weeks ago. Was told install was free & I would not receive a bill until 30 days after I started my service. I was told install tec would be here the next day between 5 & 7 pm. I was given my phone number and paid my deposit for all 3 service. The day of the install I received a call saying something went wrong on their end and they would have to... Read more

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  • Mar 05
  • Internet
  • Alexandria, Virginia
  • Internet Service
  • 19
  • REVIEW RATING 4/5

Comcast is the worst Internet provider in USA. Their price, quality of service, customer service is awful. They will increase their price by NOT notifying to the customers every six months or less. Guess what? If you call and negotiate, they might give you discount. (But I don't want to waste my time and energy for this ***). It is so backward! I am so tired of calling and made negotiation (I... Read more

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  • Mar 01
  • Internet
  • Lebanon, Oregon
  • Internet Service
  • 27
  • REVIEW RATING 4/5

We have had consistent intermittent issues since June 2013. Finally last Monday february 23,2014 they got fixed. I was promised by a man named Mike Lewis who is from Comcast out of Philadelphia and works on Twitter with upset customers he would give a credit for 217. I told customer care, they laughed at me and told me I was lying they don't talk to people via Twitter. I have it in writing and... Read more

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  • Feb 28
  • Internet
  • Toney, Alabama
  • Cable Service
  • 25
  • REVIEW RATING 3/5

You do have a recourse under the Fair Trading Act and possibly other Consumer Commerce Commission. The service you were sold must do what was stated or implied in your contract and if not there is action that can be taken that will help to sort out the problem. You may also contact the Better Business Bureau, it is a great source for consumers and several other agencies you can complain to. If... Read more

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  • Feb 26
  • Internet
  • Internet Service
  • 30
  • REVIEW RATING 4/5

I began using Xfinity (aka Comcast) internet and cable about six months ago. My husband and I just wanted a solid internet provider, we weren't interested in any cable packages. Unfortunately, we were forced to pay for a $45/mo cable bill to be able to buy the $8 internet service. When my first router was installed, the Xfinity representative was extremely rude and gave the shortest possible... Read more

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  • Feb 24
  • Internet
  • Rochester, Michigan
  • Billing Department
  • 16
  • REVIEW RATING 4/5

Every time we get our Comcast ,infinity bill there is something new on it . Packages we never asked for and charges we have no idea for . Yesterday we got charged for a technician voice monitor through the tv ( my husband and have the same tube tv when we got married 12 years ago ) it doesn't have talking tv - of course Comcast said we ordered it Read more

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