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  • Customers like
    • Internet speed3
    • Installer2
    • Shower after1
  • Customers don't like
    • Service8
    • Price7
    • Unwillingness to rectify situation6

  • 1 day ago
  • Internet
  • Broomfield, Colorado
  • Xfinity Interet
  • 4
  • REVIEW RATING 4/5

How can a simple move request result in over $3000 in lost time and money? By having a poorly trained, sales focused customer service phone rep that instead of just moving our account to a new address, cancelled the account at the old address, and creating a new account at the new address. Of course, this also means that the email accounts associated with the old address were cancelled, resulting... Read more

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  • 2 days ago
  • Internet
  • Cherry Hill, New Jersey
  • Xfinity To Go
  • 2

first, worst customer service in the world. Second, it took over 24 hours to download a movie from xfinity to go, Service tech was on sight and verified everything was good on my end. I've been trying for three days to find someone to talk to. tried downloading following movies; fury, thin red line, fifty shades of grey, sex tapes, whiplash, the equalizer and many many more. I've tried for... Read more

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  • Aug 29
  • Internet
  • San Mateo, California
  • 4
  • REVIEW RATING 3/5

where do i even begin. Internet is so slow, dial-up is way faster than this ***. Customer support are a bunch of idiots and no clue how to rectify the problem. Im not a mean person but if they go bankcrupt and hoping they do i would be very happy.. like xmas morning. You service sucks balls and im never going back and i will tell anyone about it. My neighbor had the same problem and the only... Read more

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  • Aug 27
  • Internet
  • Crown Point, Indiana
  • Xfinity 4G Internet
  • 9
  • REVIEW RATING 3/5

I have been on hold for over an hour with some automated girl saying "your call is very important to us please hold" Yeah right!! then when I do get a hold of someone they barley speak English and cant understand my simple question? I am so frustrated to have to spend my day off dealing with this..ridiculous. I am a very unhappy customer and want to switch providers asap!!! I would love to talk... Read more

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  • From mobile
  • Xfinity
  • Aug 25
  • by anonymous
  • #689251

I had Comcast Xfinity internet only 4 weeks - or should I say, it was installed 4 weeks ago and is yet to work. My attempts to have this issue rectified have been thwarted my no return of my many calls. Time to file an FCC Complaint. Add comment

  • Aug 22
  • Internet
  • Streamwood, Illinois
  • Xfinity Service
  • 7
  • REVIEW RATING 5/5

Streamwood Illinois Purchased a TIVO On 8/9 as a replacement for an older TIVO Exchanged the Cablecard on the original TIVO to the new one The TIVO worked except for receiving Premium channels Called for service on 8/10 First appointment Friday 8/14 Technician worked for two hours and told us: Our old Cablecard was a single-stream card and we needed a multi-stream card. LIE – our Cablecard... Read more

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  • Aug 20
  • Internet
  • Hialeah, Florida
  • Xfinity Billing
  • 20
  • REVIEW RATING 4/5

My bill is ridiculous! I wish I had NEVER switched to comcast. You are all scammers, thieves and cheaters!!! You couldn't even explain the ridiculous fees surcharges and taxes I am being billed. When I first called for an estimate I was told one price for the bundle. I was never told about ALL the additional charges I would be paying just to watch t.v.!!!! I can not place into words my... Read more

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  • Aug 09
  • Internet
  • Auburndale, Florida
  • Xfinity Wifi
  • 8
  • REVIEW RATING 3/5

Wifi is horrible in and out always even now im typing on 3g arugments between wifi and xfinity i type into wifi xfinity opens turns off and on between the two repeatedly so even tho i pay for wifi i barely get to use it oh and because of in and signal cant sign into psn ever about to switch more than likely service is shoty tec support is like talking to 13year old cheerleader a lot gets said... Read more

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  • Aug 06
  • Internet
  • Fort Lauderdale, Florida
  • Xfinity Services Transfer
  • 13
  • REVIEW RATING 4/5

My name is Andrea Bragg i have an issue with comast or xfinity service i spent 3 hours of my time trying to transfer my modem to my new account but i wasn't able to do so because of some technical issues. Why did it takes 3 hours for them to let me know regarding this issue. Now I'm angry and guess what i still don't have internet and the people didn't help me. First person name Nel id#osrfb8... Read more

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  • Jul 29
  • Internet
  • Bedford, Indiana
  • Xfinity Internet
  • 14
  • REVIEW RATING 4/5

when I pay for your internet service and want to watch a program why am I paying to watch all the ads before the actual program starts I'm done!!! looking elsewhere for my internet and cable provider, in the old days ads were exectable but *** I wasn't paying for the service I'm done being screwed over for these over priced bills and nevermind, I'm done ranting goodbye if I cant find anything... Read more

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