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  • Customers like
    • Internet speed 5
    • Installer 3
    • That i was not only one being screwed 2
  • Customers don't like
    • Service 9
    • Service does not work 7
    • Unwillingness to rectify situation 7

Xfinity sucks! I was on the phone trying to solve a technical problem. They couldn't do it and the tech said they would send someone out. I told them I need him here tomorrow. The tech said ok we have appointments between 4 and 8. I told him 4 would be fine, he said I will transfer you to confirm. He transferred me and the girl I talked to said we have no one we can send out tomorrow I don't know why he told you that. The earliest they could get someone out was four days later!!!! It was imperative that I had someone out immediately because it... Read more

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I'm a current xfinity customer and about to finish with this freaking nightmare I had been dealing with yhem for a year every time I have to call they customer service are very rude when you are explaining your service inconvenience they interrupt you,they are liars saying they will help you and that already care of your problems what do they supervisors and managers do and think having this horrible people on the end of the phone .WE AS CUSTOMERS ARE NOT CALLING TO ASK FOR FAVORS WE CALL TO DEMAND GOOD SERVICE AND GOOD CSR MOTHER@$×+÷ WE PAY... Read more

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I pay for "BLAST" internet and I have little to no signal every day. I called for help and they told me to buy a signal stretcher device and install it myself. They no longer provide equipment of service to homes for this. They hung up on me with my first call after 30 minutes waiting. I am going to look into Verizon vios. Do not waste your time with Comcast or xfinity, they have terrible customer service and rising prices. They told me that yes I should be able to get signal especially with the blast connection but it is my problem if I do... Read more

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Obviously the new Xfinity boxes were not designed for older people. I have old analog TVs & like them. The majority of new things & APPS, I'll never use. I have no problem with change, it just has to be applicable to how I use a device. Sorry the engineers didn't think universally. A tech (who was very nice, quick & knowledgeable) came out & installed two new boxes & explained the new remote to me. I paying attention to what he said & not really looking at the screen. After he left, I was trying out the new way to do things. First off, there... Read more

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Recently, I called Comcast about my bill being so high. I had upgraded to their promotional X1 triple package. I was told my bill would only be $135 a month. My first month bill was around that so I was happy. But then came my second bill and it was over $170! I called and was given some credit but then my next bill was around $160 so I still wasn't receiving what I was promised. I called again and asked for the loyalty dept. This time, I got to talk to the supervisor, who did everything he could to get my bill down to where it should have... Read more

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I still have horrible internet service through Comcast/Xfinity. Sure after they ran a separate cable for the modem, it worked great for a few days and they did credit my bill $20 for the month and I should receive 11 more months of the $20 credit. I agreed because after all It did work sometimes even though it was super slow and supposed to be Blast. There are Multiple outages in my area every day. There are times like today that I cannot even get into Xfinity email. I hate there company. I hate there service. I am locked into a 2 year... Read more

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I still have crappy internet service. The outages are worse. After Comcast ran a separate cable to the modem, internet was great for a few days. Multiple outages every day. Sometimes just enough service to get email out through site other that Myxfinity email. I hate this company. It is unfair of them to keep customers locked into a contract when we do not get what was promised. Sure they are crediting me $20 a month for a year because of the *** service running the internet with a splitter from the television. I just wish they would give... Read more

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All we have from this pathetic company is internet service. We don't game or run extensive programs so we don't need their most expensive service. It still is extremely overpriced and extremely inconsistence. They advertise it as the fastest but only when it works. There are times we can watch two tvs and run a computer and other times we have NO service at all. What incentive do they have to provide good service if they get paid whether or not it is working? If there were any other services, we'd have it. It's amazing how much one has... Read more

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My mothers 85 and has been with comcast cable for years for the basic cable there is nothing on basic cable for older peaple to enjoy she is is like about a large majority of peaple on SSI. your taking there MONEY Iam talking to a LAWYER.pissed poor elder get taken advantage off every day after working all there life. she try to find something on her cable at night to watch but nothings there for older persons.its time they stood together like in the war that made usa free let them have some enjoyment on there last days Read more

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I had problems with their internet service from the beginning always having to reset the mode. My internet package is call Blast which was Always causing unnecessary aggrivation causing unnnecessary stress and anxiety. I was even sent new  because I complained about the homepage weather was always kicking me back to Philadelphia PA )which it still does) I live in Florida not PA . Finally, after months and months of calling technical support which did not fix any problem withe the internet, a technician... Read more

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