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1.6 Based on 156 reviews
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  • Customers like
    • Internet speed 5
    • Installer 3
    • That i was not only one being screwed 2
  • Customers don't like
    • Service 9
    • Customer service 9
    • Unwillingness to rectify situation 7
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This company is HORRIBLE. Customer service is awful, and no one knows anything. Came home one day to find my internet and cable were turned off. I pay my bill on time every month, i call and they said they received a disconnect request. I asked from whom, they didnt know. Then i tell them the rate i was paying and they said that offer isnt available anymore. So in my head im thinking, you turn off my cable and internet w/o me asking, now you are... Read more

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Customer service is a total night are to deal with. We had a scheduled date for installation, nobody showed after waiting around all day. Called up & they said oh sorry it's for tomorrow. So we wait around a whole day again & nobody showed up. We call again & were told they were coming in 2 wks to install. Nobody knew where the other customer service reps got those other 2 dates from. They had hung up on us 5 times during the last call. So we... Read more

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I called the customer service.. he gave the deal agreement for Xfinity internet and home security $80 per month for 2 years with no additional cost.After i took the service.. i got the bill for my first month around $173..they included preliminary charges..and then from around $125($59.99 Internet and $49.99 Homes Security and Taxes). They do not have such a deal first they commit the deal.I didn't recognize my first bill, because it's auto... Read more

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  • From mobile
  • Jul 18
  • #884639

The tech that came to house to connect cable took the set of drill bits on floor under cabinet. Not happy. Happy with Ixfinity in general

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  • From mobile
  • Jul 18
  • #884594

I was on the phone from 8:30 am to 10:30 am..transfered everywhere except a retention manager..i phoned in twice last week requesting a retention manager a d was told one would call me back but to no avail..the reps are horrible husband and i are long time customers

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  • From mobile
  • Jul 07
  • #878484

Absolute worst company ive ever had to deal with. They never answer their calls, a tech as much as admitted to me they zap their boxes periodically to ensure there is no illegal devices attached to the box. In turn around, they charge you 70$ to bring new boxes that they ruined.

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You need to see this and understand what there is on the address do you like direct tv and the rest. The name on top I never seen before make since to you all?.? I found thing on my iPad change that I never used in the least. Found that certain times early morning are on take example iPad different buttons on that I never use ask to join networks. How can this be they would have to have password to do so , and I never told anyone what it was.... Read more

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I ordered Comcast based on offering a sales person had communicated to me on the phone. The package arrived and I spent most of my Saturday (the whole day) trouble shooting on the phone. At the end of this troubleshooting session i learned I did not get the internet i had ordered so now comcast wants to add to my bill also I ordered a unit with a DVR and that will add to my bill. So if this is not bait and switch what do you call it? I wasn't... Read more

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We have a temporary internet cable that has yet to be buried even though they said THREE TIMES they would come do it. They don't show up and they don't call to tell us why. I called to try to get them to come and after being on the phone for over 20 minutes I was told someone would be calling me in 24 hours. Someone called and said someone else would call me in 24-48 hours--say what?! These guys are a joke. As soon as another option comes to... Read more

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I was a new customer, I requested service and self install. For some reason they cancelled the service but I still received the self install kit, which was obviously not working. When I called they could not find my account..tool them two and half hour to find out that they cancelled my account. They reran by credit to tell me that they cannot offer me the they list online...I went back and signed up for services online again..and this time same... Read more

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