XFinity Complaints and Reviews

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XFinity
Main address: One Comcast Center 19103 Philadelphia PA
1-800-COMCAST (1-800-266-2278), , https://secure.opinionlab.com/ccc01/comment_card.asp?width=1280&height=800&referer=http%3A//www.comc
  • 101 complaints
  • $1000M claimed losses
  • $9.9M average
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  • 8 hours ago
  • Internet
  • Fresno, California
  • Xfinity Internet
  • 1

Got xfinity Comcast internet less than a week ago. Already had to replace the modem because it took a ***. It only works when it wants to now. Its worse than when I had AOL dial up when it first came out. Constantly on the phone to the morons at Comcast. They cant fix anything I hate this crappy *** service. Wish I had never signed up. Internet only works for a few hours here and there then quits... Read more

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  • 1 day ago
  • Internet
  • Chicago, Illinois
  • Television Service Installation
  • 1

I signed up through Comcast's online service for their advertised Internet Plus package for $29.99 (25mbps internet, 10 tv channels and HBO). When I got my first bill it showed a $69.95 package. I immediately called and wound up on hold for nearly an hour. Then I was told that the package I signed up for was no longer available but I could get a similar package for $34.95. I was SO... Read more

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  • 2 days ago
  • Media
  • Unprofessional Service
  • 3

Xfinity is a piece of *** company. They made certain promises when installing their home system. Now after taking 3 1/2 months of calling and finally getting an answer that they will not do what they promised. They want to charge me for trying to terminate our home contract. Why did you take 3 1/2 months to tell me you couldn't do it? Why send out three different people to only have the last one... Read more

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  • 2 days ago
  • Internet
  • Seattle, Washington
  • New Connection Charge
  • 4

I am trying to get a new xfinity connection. When I enter my SSN, the site says its invalid. When I call the costumer support number, they ask me to pay $5 additional per month, since the offer I want is just an online offer (its exactly the same package speedwise). When I chat with the agent online, they say I need to select the option of getting it installed by a technician so that I can show... Read more

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  • Jul 21
  • Television/ Radio
  • Fort Collins, Colorado
  • Phone Service Installation
  • 7

I had internet and phone service installed on 7/10/14. I found out on the next day the 11th that I could make calls out but not receive calls. I called that same day and was told they would fix it by Saturday the 12th. Surprize no one fixed it. I called that Monday and they tried to fix in the office. It could not be fixed so they said the best date to fix it would be on 7/20. They then... Read more

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  • Jul 20
  • Internet
  • Grand Rapids, Michigan
  • Internet Service
  • 2
  • 25

I haven't owned a TV since 2005. Got tired of endless commercials. I have xfinity internet service at my apartment since July 2013, and the service is dismal. They messed up my account, and had to start a new one when one of their techs turned off my internet accidentally out of shear ignorance. Then it took them another 5 months to get their billing straightened out. Its been one problem after... Read more

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  • Jun 11
  • Media
  • Humble, Texas
  • Triple Service
  • 3

my concert of the connet my triple service my date in june 10 they no comen i call costumer crevice and i talc with EDUARDO I NOT HELP ME NOTING IN ALL I BERY MAD PLEASE CALL ME AT 8323412257 I WANT TO TALK WITH BIG BOSS OF COMPANY AND THEY NOT HAVE RESPECT TO NEW COSTUMER i want my serves in least at this friday because i pay at diferent company 125 for alarm sistem and i lost that money if the... Read more

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  • Jun 10
  • Advertisements and Cons
  • Antioch, California
  • Internet Offer
  • 10

First, I had Comcast for both tv and internet until 2008, but due to constant problems with the lines being down (live in suburbia, but the connections apparently got messed up everytime a customer moved or was connected to Comcast services) I switched to a DSL service and the DISH. So far, never a problem with either one. Actually, in 2008 a sales rep from Comcast came to my door and offered me... Read more

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  • May 25
  • Entertainment
  • Aurora, Colorado
  • X1 System
  • 19

The X1 system has failed to work properly since it was installed. We have had several technicians come out to our hose and continually change out boxes and adapters and filters and yada yada yada.... all to no avail. We have dealt with several people over the phone - some good; some should be selling burgers. I think the worst part of our experience is the lackadaisical attitude some supervisors... Read more

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  • May 24
  • Internet
  • Bothell, Washington
  • Internet Service
  • 1
  • 31

I'm paying for 50 mbps service but the internet speed I'm getting feels more like more like 5 mbps. I've got internet hardwired directly in to my desktop and wifi running through for cell phones, laptop and Apple TV. Everything shows strong signals across the board. Wifi is healthy in every room. I've done speed tests that seem to indicate that I'm getting super high upload and download speeds.... Read more

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