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  • Customers like
    • Installer2
    • Internet speed2
    • Internet1
  • Customers don't like
    • Service7
    • Price7
    • Unwillingness to rectify situation5

  • 16 hours ago
  • Hosting
  • Atlanta, Georgia
  • Internet
  • 5

I ordered a service and the marketing guy sold me telling that the service would be performance internet for 19.99 when the connection was made the actual speed was 3mbps. Basically the discount applied during marketing was removed during actual connection setup. Forced me to upgrade to higher pay package. Promised me that they will give discount on the setup and installation fee but after... Read more

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  • May 18
  • Internet
  • Sacramento, California
  • Cable Service Installation
  • 9
  • REVIEW RATING 4/5

Brand new service because unfortunately AT&T Uverse is not in the area. Comcast guy comes in, and doesn't run one single wire because he used all of the exiting lines. Puts in a cable box that looks like it is 20 years old and tells me 'That is what we have.' THEN a few days when I try to record something the box won't record. Come to find out I don't have a DVR. I have an HD box, but not... Read more

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  • May 18
  • Media
  • Kendall, Florida
  • Cable Service
  • 1
  • REVIEW RATING 3/5

Why is it that most every time one of your technicians hooks up a new neighbor or upgrades a neighbors service, my cable line gets disconected? This results in the loss of my cable TV, phone service, & most costly loss of internet service causing extreme loss of production, Income as well as inability to provide proper customer service to my clients. I call Infinity & they can never get... Read more

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  • May 08
  • Television/ Radio
  • Minneapolis, Minnesota
  • Cable Box
  • 9
  • REVIEW RATING 4/5

Within an hour of my new installation, one of my cable boxes failed. I wasted an hour on the Comcast "chat" repeatedly asking to actually talk to an agent rather than this BS typing. I finally managed to get an agent to call me and spent nearly two hours on the phone trouble shooting the problem only to determine the box was defective. They offered no resolution other than me taking my... Read more

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  • May 05
  • Internet
  • Modesto, California
  • Cable Service
  • 21
  • REVIEW RATING 4/5

My mother, which I help out at times since she’s 87 years old, has had Infinity for a few years with TV, phone and Internet. Her modem started having trouble so I took it in to Infinity to exchange. The person at the counter said she could save money each month by switching to a new bundle, adding security. I told the lady we didn’t need security but she said it’d be worth it so she could lower... Read more

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  • From mobile
  • Xfinity
  • May 02
  • by anonymous
  • #630226

2 ma2015 bought a new battery that was last year model that came with a three year warranty for half price got home didn't work took it back to store number 3250 instead of giving me a new battery since it had s 3 year warranty willie the store manager tried to give me money back when I never ask for a refund I want my new battery thats under warranty want be doing business there anymore Add comment

  • From mobile
  • Xfinity
  • Apr 29
  • by anonymous
  • #628940

I was quoted an almost $30 savings to upgrade my service. After everything was completed, the savings was just over $4. I asked them to listen to the recorded conversation and Curtis, badge # DUJO0411 told me that wasn't possible. He said that's not what the recordings are for. I was misled and this is unethical. Add comment

  • Apr 26
  • Internet
  • Santa Cruz, California
  • Internet Speed
  • 24
  • REVIEW RATING 4/5

Moved to Santa Cruz from Redwood City in Jan 2014. Not getting the speeds advertising I am paying for every since. As many have already explained. The technicians know the advertised speeds arent possible. I have filed complaints with the BBB, the FCC and the local Santa Cruz franchise authority. No one seems to care. The San Jose Mercury and the Santa Cruz Sentinel showed a passing interest... Read more

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  • Apr 10
  • Internet
  • Nashville, Tennessee
  • Internet Service
  • 74
  • REVIEW RATING 4/5

I had Exfinity Home installed and cancelled the service within 2 weeks, and also returned the equipment to a nearby office. A year later, I questioned my bill and noticed I was still being charged for Xfinity Home as part of a bundle. Upon inquiring, $250 was reimbursed and later $982 was deducted from my checking account. Fifteen days later after being reassured this money would be mailed to me,... Read more

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  • Apr 06
  • Internet
  • Severna Park, Maryland
  • Internet Service
  • 1
  • 1
  • 15
  • REVIEW RATING 4/5

Customer service sucks. U wait for 45 mins just for them to send u to another department then another dept. Then u have been on hold for n hour by now. They keep sending u a bill for cancelled n closed out account. Then they send u to collections for seven freakin dollars. I will never recommend then to anybody. Poor poor service. No direct line to any dept only a 800 # n they transfer u to dept... Read more

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