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1.7 Based on 143 reviews
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  • Customers like
    • Internet speed 5
    • Installer 3
    • That i was not only one being screwed 2
  • Customers don't like
    • Service 9
    • Customer service 8
    • Unwillingness to rectify situation 7

Xfinity - $140 cancellation fee charged

We recently sold our home and moved in with a friend. I canceled my Comcast/Xfinity service and returned all equipment to the local store. They just sent me a bill for a $140 cancellation fee. I called customer service and was sent to the collection department who had no idea what I was talking about. I call customer service again, so after three phone calls and 22 minutes later they say it is because we did not transfer service. We do not have a home to transfer service to!!! How do you not understand that? We had been customers for about 10 years and this is how we are treated-unbelievable!

Product or service: Cable Tv Internet
Review category: Telecommunications
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Xfinity - Extremely irritated

I signed with xfinity 2 1/2 years ago for both satellite and internet. Come time to renew, I specifically explained to them 3 different times in the conversation I refuse to sign a 2 year contract, anywhere for that matter. He assured me this was a month to month. I called back to eliminate tv and keep internet but wasn't able to because I had a 2 yr contract. The woman on the other line said she was looking at her computer and "her" computer said it was a 2 year contract. I DID NOT WANT A 2 YEAR CONTRACT PERIOD!!!!!!!!! Where do I go for help? Anyone!

    • No items
    • Customer service
Reason of review: Order processing issue
Preferred solution: Let the company propose a solution
Review category: Telecommunications
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Xfinity - Bad customer service

I waited over 3 hours and my issiue is still not resolved we had a bad storm come in and I thonk my box was hit with power suge so got a new box today . I brought it home and tried for 2 hours tp setup myself with no success . So here goes the fun part I called custer service and I thought I was calling technical support waited for over a hour finally a person they cant solve my issues and puts me on hold , suddenly I get disconnected and I call back over a hour wait again same issues they put me on hold I explain what happened and I give them cell to call me back well wtf I started calling at 7 pm and its now 930 and I have no cable . Well I going with a different service tomorrow

Review category: Telecommunications
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  • From mobile
  • Xfinity
  • May 20
  • #851227

I hate to say this because you provide so many channels but your service sucks!! We pay 250.00 a month for like everything!! And we get pauses and glitches and delays all the time. And then there are the error messages. Really???? I think we need a huge credit for all the crappy video and delays and pixelated messes we get from you.

Xfinity - Badly handled transfer of service - still nothing 2 weeks later

I was moving house and called COMCAST to inform them so that I could move with my service with no interruption given that I do work from home and I have a college student who lives at home. They told me I don't need to do anything just to call when I move and I will be connected. Imagine my surprise when I found out that I needed to book for a technician to come - 5 days out - who when I complained came the next day, then he found there was no power line, they had to rebook for a power line to be dug - 10 days notice and even when that was done - I have to call and schedule for them to connect me. You wonder why they were digging in the first place. Now I have to wait another 5 days for the connection to be done. I am so FED UP with them - and to think I have been a faithful customer. They really should style up. Pissed off customer!!!! They should train their people better to give better advise.

Customer service
Reliability
Advertised vs Delivered
    • No items
    • Lack of cencern to resolve a problem
Reason of review: Poor customer service
Preferred solution: Deliver product or service ordered
Monetary loss: $500
Review category: Telecommunications
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  • From mobile
  • Xfinity
  • May 03
  • #840939

We have the new and improved cable box. The TV guide is black with white lettering and teeny weeny. Our computer have white screens with black lettering and this is how the TV guide portion should be. Totally disgusted.

Xfinity - I believe their mistakes are intentional

My 19-year-old daughter lives in Miami and I helped her set up an account for internet access with Comcast/Xfinity. On March 16 I attempted to do this by phone, but was advised that, due to long wait times, I would be better served by making arrangements online. I did so with the aid of an online “chat” advisor. I reviewed all of the deals featured under the category of internet only, as I was not interested in cable television service. I selected one with up to 75 Mbps – the second cheapest at $49.99 per month. I was required to enter her name and social security number so the router and instructions would be sent to her and encountered the first problem – the site said that her name and SS# did not match, which was either an intentional or unintentional problem on the company’s end as the information was accurate. I engaged the chat advisor who went offline for guidance and came back with the following information: even though we are just looking for internet service, a technician would need to be dispatched to verify that she was 18, but there would be no charge for this since it was their problem with verification. A few days later the technician arrived and installed both the internet router and a cable TV connection/box, despite my daughter’s explanation that this was not what we ordered (she got me on the phone at the time and I can verify that she was very clear with the technician). The technician said this is what was on his order and that we should call the company. The first bill came and not only were we charged for the technician call, but the plan I ordered was not the plan for which we were billed – instead it was a more expensive plan that included TV. I made the first of what would be five calls – because I have a very demanding job, I took four opportunities where I had 30 minutes between meetings to resolve the matter. I was on hold for three instances of 30 minutes each and had to hang up to return to work. 90 minutes of my time – no contact with a human. I took their advice on the fourth call and elected to leave the hold *** and await a call-back, which never happened. I also made attempts to access the account online but despite knowing that the email I used was indeed what they had on file (I began getting regular emails at that account from Xfinity since March 16) I kept getting the message that it was the wrong/unknown email. Today I had no meetings and decided to stay on the phone as long as it took – it took 1 hour and 57 minutes and I got no resolution. I was told that the $49.99 per month deal was no longer available – when I asked them to verify that it was available on March 16 when I ordered it, no matter with whom I spoke, the answer was “we don’t have any way to access that information.” I find that impossible to believe. Someone must know what deals had been offered. I am suspicious that it is an intentional bait-and-switch, with no opportunity for resolution. Our service has been suspended because I refuse to pay the amount of the bill since it is incorrect. I offered to pay two months at the correct amount plus router and taxes, but that is not an option. I must pay the entire, incorrect amount, or no service (and for all I know they will send my account to collections, damaging my credit rating). After today’s 1 hour and 57 minute call, I was told someone would call me back within 2 hours. That, unsurprisingly, did not happen.

Value for money
Product or Service Quality
Customer service
Diversity of Products or Services
Style and Design
Website
Reliability
Billing Practices
Coverage Area
Advertised vs Delivered
Discounts and Special Offers
    • No items
    • Overbilling issue
Reason of review: poor cust svc, prob w delivery, pricing issue, not as described
Preferred solution: Deliver product or service ordered
Monetary loss: $200
Product or service: Internet Service
Review category: Telecommunications
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Xfinity - Review in Telecommunications category from Mount Laurel, New Jersey

Xfinity sucks! I was on the phone trying to solve a technical problem. They couldn't do it and the tech said they would send someone out. I told them I need him here tomorrow. The tech said ok we have appointments between 4 and 8. I told him 4 would be fine, he said I will transfer you to confirm. He transferred me and the girl I talked to said we have no one we can send out tomorrow I don't know why he told you that. The earliest they could get someone out was four days later!!!! It was imperative that I had someone out immediately because it was job related. Poor business practice and the suck. We made the decision to dump their *** and just let them try to get one more dime from me. Lame *** *** company and lame *** employees

Product or Service Quality
Customer service
Reliability
Advertised vs Delivered
Review category: Telecommunications
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Xfinity - Review in Telecommunications category from Ocean View, New Jersey

I'm a current xfinity customer and about to finish with this freaking nightmare I had been dealing with yhem for a year every time I have to call they customer service are very rude when you are explaining your service inconvenience they interrupt you,they are liars saying they will help you and that already care of your problems what do they supervisors and managers do and think having this horrible people on the end of the phone .WE AS CUSTOMERS ARE NOT CALLING TO ASK FOR FAVORS WE CALL TO DEMAND GOOD SERVICE AND GOOD CSR MOTHER@$×+÷ WE PAY FOR YOUR PAYCHECKS THAT JOB PROVIDE FOOD FOR YOUR FAMILIES ........AND THE GOVERNMENT THANK YOU VERY MUCH THAT PEOPLE IS GETTING RIP OFF.....*** XFINITY.

Product or service: Internet Super Blast
Review category: Telecommunications
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Xfinity - TERRIBLE

I pay for "BLAST" internet and I have little to no signal every day. I called for help and they told me to buy a signal stretcher device and install it myself. They no longer provide equipment of service to homes for this. They hung up on me with my first call after 30 minutes waiting. I am going to look into Verizon vios. Do not waste your time with Comcast or xfinity, they have terrible customer service and rising prices. They told me that yes I should be able to get signal especially with the blast connection but it is my problem if I do not get service, not theirs.

Price Affordability
Value for money
Warranty
Product or Service Quality
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Style and Design
Website
Reliability
Billing Practices
Coverage Area
Reason of review: Bad quality
Preferred solution: Deliver product or service ordered
Review category: Telecommunications
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