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I contacted Comcast/XFinity by phone recently when we suddenly could not access StarzHD. I was informed that our current promotion had ended recently (no notification from them - other than increased bill and no longer access to StarzHD).

The agent I spoke with found us a new plan that he said would include HBO, ShowTime, and StarzHD, but not Cinemax which we had with our expired promotion. I had to agree to a 2 year plan for $178.00/month for the first year (included our Internet access) and it would bump to approximately $188.00 the 2nd year. There would be an early termintation fee if we decided not to continue with XFinity. I agreed and StarzHD was restored.

The agent agreed to send me an email detailing the new plan. The email never arrived and a bill was sent today by email that was considerably more than I was told it would be. A week later I was watching the Olympics when I suddenly lost access to that channel (basic HD cable channel) and when I called the agent could not figure out why, but eventually restored it. Today when I called after finding no access again to StarzHD, I was told the package that I had signed up for DID NOT include StarzHD or HBO and the only thing they offered was a 3 month complimentary access to those 2 channels and then they would charge me a "promotional price" of $10 extra per channel for those 2 channels.

The retention agent stated he took "full responsibility" for the other agent's "mistake" in saying those channels were included, but would not honor what I was sold. This is definitely "bait and switch" I am potentially locked into a 2 year plan that does not include what I was promised. I never received the promised email from the first agent with the new plan, and Comcast/XFinity wants to charge me more in 3 months to access what I was originally told was included in the new plan. We have been customers of this company and its predecessor since 1980s and this is how we are treated.

Any help would be greatly appreciated. Thank you.

Reason of review: Not as described/ advertised.

Location: Fort Collins, Colorado

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