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Unfortunately, Xfinity cannot allow customers to make a purchase and then have that movie skip and falter in volume/picture quality.

It's simply not legal.

Please fix this issue as I will be getting a refund plus 4 free movies.

Again, it's not legal. Fix it. I'm trying to throw you guys a bone here and help you out. I'd hate to see your company shut down. Customer service is key and you guys need to stay on top of these issues.

If it happens again where my On Demand does not work, there will more than likely be a lawsuit and Xfinity will be shut down. You'll all be out of a job.

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