XFinity - Preferred Customer Reward?!

Issue not resolved
May 10, 2013
review #407412

Received a letter that as a preferred customer, I was eligible for a free 2 premium channels and streampix service for 2 years.When I called to activate this free special reward, after a 20 minute wait because "they changed the billing system at the same time these letters went out", I was told I would be charged $10/mo!When I asked why I was told that I'm don't have HD service.

I asked him why I am paying for and have 2 HD boxes in the house... HMMM.

switched to Supervisor Ryan Peterson who told me he'd check it out and get back to me...no response and no return phone call.

Bait and switch scam at it's finest, guess I'm supposed to let them charge me $10 for something I don't really want.

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