Xfinity - Preferred Customer Reward?!


Received a letter that as a preferred customer, I was eligible for a free 2 premium channels and streampix service for 2 years.When I called to activate this free special reward, after a 20 minute wait because "they changed the billing system at the same time these letters went out", I was told I would be charged $10/mo!When I asked why I was told that I'm don't have HD service.

I asked him why I am paying for and have 2 HD boxes in the house... HMMM.

switched to Supervisor Ryan Peterson who told me he'd check it out and get back to me...no response and no return phone call.

Bait and switch scam at it's finest, guess I'm supposed to let them charge me $10 for something I don't really want.

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More Review Details

Monetary loss:
$600
Product or service
Xfinity Cable
Review category
Television/ Radio
Review rating
4 out of 5
review #407412 by robmck1119
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