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I rent an xfinity modem for my system. In 10 years they have never offered newer equipment. When it quit working they agreed to send and technician this morning, when the service did not show up, I called and they apologized, promised it would NOT happen again, they...
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#1144715
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My phone line and internet service keeps cutting out. Xfinity has sent several technicians out and everyone looks at the pole and then informs me there is nothing wrong. The only problems is I know someone who works for the company that makes the lines and I know for a...
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1.4
I didn't like
  • Run around between customer service and field techs
#1143098
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Over the course of three months, there was constant bill issues. I wasted over five hours of my personal time on the phone with them trying to get issues resolved. The personnel were clueless and in some cases rude. I literally read my bill line by line to a...
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#1142214
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Xfinity - Horrifying

Xfinity
#1141445
1.5
Details
1st off I go to get an S plus 8 plus and disturbed lady sells me Just 8 And then she charges me for 2 phones then after that when my phone broke I thought she had done the insurance stuff and then she didn't so now stuck with his piece of c*** broken phone Great customer service now stuck in a contract with this pos phone
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Xfinity - Horrible

Xfinity
#1137025
1.0
Details
I have an outage at least 1X a month. Every time we call it's a different excuse. Bottom line is their service is crap and they overcharge for it. Plus their customer service loves to hang up on people. They do not deserve to be called anything other than crooked, subhuman beings!!!
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Xfinity internet customer service

Xfinity
#1136515
Called 7 times, 4 visits, multiple apologies, new cable, reboots, different frequencies, nothing works and they can't get a service person out in for 3 days, despite calls 7 days ago. This company sucks. F for failure
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Xfinity - You have taken the Weather scan channel off. That is a publc

Xfinity
#1128371
Service station. People rely on it for severe weather. But no that doesn't matter to you. No warning, as usual, it just disappeared. Comcast, Xfinity, whoever you are, you disgust me!
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I thought I would try them out big mistake. I ordered a IPhone 7 Plus online an after a few days it arrived . Activating it was a pain could not keep my old number and the phone would not work properly . I only had 3G service and data would not work at all. Ok this is...
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2.5
I liked
  • Xfinity tv and internet work fine
I didn't like
  • Xfinity mobile customer sevice is the worst ever
#1141571
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On 11/28/16, I was advised via on-line chat that if I made a payment my services would not be turned off, I did just that however my service was still disconnected. I contacted customer services and was told, they did not know why on line chat would advise of that....
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1.6
#1140298
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Do not expect refund of any kind from xfinity. I place order for service on my American Express was told it takes six(6) weeks for refund. In business it’s called interest taking. If I had 50,000 refundable customers @ $50 per refund that is $2,500,000 per day but if...
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#1137988
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I have tried to order phones from Xfinity mobile with no success. They have the most poorly trained customer service that I have ever dealt with. No promises delivered, no follow up, no follow through. I have called and talked with over a dozen people all who are sorry...
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1.7
I liked
  • When it works right
I didn't like
  • Customer service and handling
#1135005
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Last month I received a call from xfinity.... Claiming I could receive all of the movie channels and they would bump up my speed of my internet if I added the triple play and got the home phone line... it would only increase my bill around $20 more a month plus taxes...
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1.0
#1133514
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Due to the continued rising cost in Comcast service I no longer could afford to pay 200.00 a month for their services, I canceled services on 10/15 and was told that a final bill would be sent to me. I have called several times in the last month trying to request my...
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#1133295
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I canceled the Comcast TV cable service several years ago due to poor service and excessive charges. I retained the internet service due to limited options. It is amazing that with that small bill we have more problems with their service/bill than every other service...
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1.6
Gray, Tennessee
I didn't like
  • Bills constantly have additional charges
#1131437
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