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1.6 Based on 173 reviews
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    • Internet speed 5
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    • That i was not only one being screwed 3
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Got an unsolvable problem with Comcast? I did too. I have been a customer with Comcast (I hate them, but they are a monopoly) for several decades. I'm also a retired computer geek. Chat has been getting worse this year. The last time I chatted with Comcast agents, it went very wrong. At this point I decided to prowl around the Comcast web sites for CEO information, etc. The following is what I found, and used. The following is how I found... Read more

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Since I got my router delivered, I haven't been using the Internet because there is no connection. I contacted the support 3 weeks ago and they scheduled a technician to come and fix but he didn't come. So I called again and scheduled for another technician to come yesterday but no one came. I haven't had internet for 1 month and this problem has started to be irritating. I don't know why they haven't been resolving this issue but I am... Read more

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xfinity wireless--was a joke for almost the entire weekend from Friday, 9/23, continuing through Monday, 9/26--and still not corrected. 3.96 Mbps was the AVERAGE download speed based on the Xfinity Speed Test web page--that is when I could keep connected to it. Not my gear that's the issue either. Normally I don’t complain because the service has been reliable 95% of the time--but this last weekend really was way too prolonged and their... Read more

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We have been following up with XFINITY for a month but no solution offered to Correct our billing plan. We were offered triple play at $119 but still charged home security service at a higher rate. If you want us to stick to you for 2 years then stick to your commitment. Today I was on phone for 50 min tossed from one rep to other and the last rep just put me on hold indefinitely who was from solutions center. Rubin a rep from home security... Read more

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I live in a building and x-finity is the only option I have for cable. The service is absolutely terrible. Over three months the cable was interrupted several times sometimes for over 24 hours. So does the internet and phone. Customer service is rude and the staff doesn't know what they're doing. The technician installed a defective box for the cable and he had to come over three times to realize it was defective and changed it and they charged... Read more

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I called Cust svc on Friday to look at options and ways to lower bill before making move to satellite. After being transferred to three or four different agents I reached an individual named Sean who is not only rude but really didn't even want to work with me. They got to the point that I said I was going to record the conversation because I could not believe what he was telling me and Sean explicitly said he did not give me permission now I... Read more

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  • From mobile
  • Sep 15
  • #919405

They are idiots they charged me for service in july. Mind you i didnt move into my home till September 5th. The guy that came out left my house a mess and didn't finish the job. They want to nickel and dime you. I wish i had gone with another company. For 5 days of service they have charged me almost 300.00 dollars

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I am moving to an area where my current cable, internet, and land line phone service providers do not service (48170 Plymouth, MI) and I started researching providers. I cannot tell you how disappointed (ANGRY) I was with dealing with Xfinity to get a quote. First it took 10 min. for the phone to be answered, second customer service/sales was very poor in describing service, and last straw was to get estimated time of install they needed my... Read more

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I have been with Xfinity for many years. The other day we had a service outage that lasted for well over 3 hours. I called as I was in the middle of trying to get my work done. The next day we had intermittent service, so another call was made. They told us that it was our fault and not theirs. They said that our 3 year old modem was out of date and we needed to upgrade. The 2nd call, all the tech wanted to do was to try to sell us more... Read more

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Thursday our Cable Box went out on Thurs eve, Friday I came home to a door tag that said there was a noise issue, so I called Cable they responded that someone would be here Sat at 5:30 PM - I reiterated are you sure that there is no window of time and she said no and gave me a customer complaint number. NON ONE SHOWED then Sat we spoke to A CUSTOMER SERVICE MGR. he assured us that we would have someone here Sunday AM 9:30 - we said are you... Read more

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