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I upgraded xfinity service. Service rep denied upgrade because rep said I live in a gated community . Which I know I don't. Apon that clarification , my upgrade was supposed to include a certain amount of channels which I could not get. Called back Xfinity for 2 days...
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1.7
I didn't like
  • Ability to resolve issues
#1075612
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I am having a such a bad experience with Comcast and it is kind of impossible to get the right info from customer service. I've been calling for one week and spoke to 5 different agent and I got 5 different answers from each individual. I was not expecting to cancel my...
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1.0
I didn't like
  • Price and service not set as agreed
#1072744
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chat id: 977e0059-3cca-4759-8f1c-71a70d5faae2 Problem: need to view current bill ________________________________________ Meralyn > Hello susan_, Thank you for contacting Comcast Live Chat Support. My name is Meralyn. Please give me one moment to review your...
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1.0
I didn't like
  • Lies billing customer service
  • Dishonest service tech
  • Service
#1072333
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Xfinity - Glitchy/Freezing

Xfinity
#1066010
1.0
So irritating literally always freezes at 3-4 AM. whats wrong with these guys?
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Xfinity - Awful Network

Xfinity
#1065715
1.0
Always havr issues using the On Demand Platform, why do we pay for something that barely ever works.
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Xfinity - Ads on new movies you rent or buy in HD

Xfinity
#1062311
1.0
Me and my dad rented John Wick 2 and the NEW movie had commercials playing at bad timing during the movie, and when the commercials were done, it skipped a few scenes which was very disappointing. Xfinity is now a ad server
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Modem Review

Xfinity
#1022424
1.4
Just received a new modem to install. They sent me this modem because the old one had issues. Intalled this morning and after two hours the thing stopped working. Just called XFinity and I was informed that they will be able to be here only on Tuesday (3 days from now). Very frustrating. I had Charter for 3 years and never had a problem. 3rd time with XFinity in 6 months.
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I would love and support any other ISP coming into my area so that I could get as far away from Comcast as possible. Their prices are super high and absolutely unreasonable. They start you off with a package that is decent. In a year they raise your price. I called...
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#1072284
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I signed up for xfinity cable on June 20, 2017, and was having installation scheduled on 7/6/2017 between the hours of 8am and 10am. The installer arrived after 10:00am and after a few minutes stated that he could install the cable but the box outside needed some...
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1.0
#1072194
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I made the worst mistake in March of 2017 and selected this service! I have been billed incorrectly since day one....this company billed me before i ever had service! It is not July and I am being billed for the wrong package, euipment i dont have and late fees from...
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2.1
#1071417
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For the past year i've been paying a bill that Comcast customer service said was mine but was another person who lived in Michigan. Comcast said that it was a glitch in the system and that everything was ok. Turned out not to be the case and they've apologized after...
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1.9
#1071090
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I wanted to upgrade my internet service, got a quote, simple enough. I called back to finalize the sale, rep spent 45 min. and could not process the order. I had to be transfered to escellations who told me there would be an additional $10 monthly rental fee for a...
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1.1
#1070312
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May, June 2017. Had every prime TV channel charged to account; advised that both protection programs were placed on box, got credit for partial May. June the same, called and told that again these premium channels were purchased through TV. Told them that was...
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1.5
I didn't like
  • Protection plans deleted from box when power outage
#1070027
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Why can't XFinity properly extend sporting events to the end. Last night's fight between Manny Pacquio and Jeff Horn on ESPN cut short with two rounds remaining. Also, many programs don't alow you to extend the recording beyond a few minutes, and definitely not 1 1/2...
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1.9
#1068935
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