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During Hurricane Harvey our home flooded and we were rescued from the attic of our house. We lost everything we had. At that time and for several months before the flood we had Xfinity, absolutely loved the service. After2 months , we are moving into another house. I...
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3.3
#1114278
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Day 35 and still with no Comcast Service!!! Saw two Comcast trucks in the Publix parking lot last night one mile from my house but they weren’t working on anything! I’m finally exhausted from being angry. ANYONE who has ANY OPTION FOR ANY OTHER SERVICE PROVIDER USE...
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1.0
I liked
  • When it works right
I didn't like
  • Mindless drones
  • No help with problem
  • Dishonesty and customer treatment
#1113945
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Approximately 3.5-4 months ago I choose xfinitiy/comcast for my cable provider after paying over 150$ deposit to have the cable installed the tech came out and "installed" our cable by the time he was finished pur tv was dropped and smashed o to the floor, the brand...
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1.1
#1113018
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Xfinity - Throttling down. Bad service

Xfinity
#1116232
1.0
Details
I have been very patient and allowing xfinity yo turn off my internet service. Xfinity is dishonest I believe. They are running up my data allowance and causing me undue expenses. I would like the practice stopped. I want my money back.
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Advertised vs Delivered
Customer service
Reliability
Value for money

Xfinity - Cable service

Xfinity
#1111755
Horrible! Lairs! Bill changes from month to month! Treat their customers horrible!
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Xfinity - Suckish

Xfinity
#1111608
At first all was good til I realized xfinity is horrible. This company make you pay even more to watch on demand. There’s no HD just black frames to make the screen smaller bc they’re cheap and desperate to get every last penny out of you. I mean it’s SOO BAD they had to change their name from Comcast to xfinity.
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Xfinity - No service and no human contact

Xfinity
#1083104
1.2
Details
Ordered xfinity pass for 24 hours. Service never started because the xfinitywifi connection was too weak to connect. No way to contact with a human for assistance. Time, hope, and money wasted! They will never see another dime from me...
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I have called Xfinity mobile a dozen times and each person states they are sorry that everyone else did not do their job BUT I will. Nothing is further than the truth, non one cares and it's a scam of lets just tire the person out if they are not happy. This is a new...
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#1112781
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Service has been poor for the last few months. A tech came out did some rewiring but said I don't know what is causing the problem. But now I want an adjustment on my bill for lost service. They refuse to talk to me unless I give the Last Four of my Social Security...
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Anonymous
Joel Gold

In order to talk to anyone in customer service, they want the last four of your Social Security number. This information can if in the wrong hands can *** your entire life.Com...

1.9
I didn't like
  • Ingteraction with an automated voice
  • Customer service
#1112466
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I added cable service to my internet and since they put it in which has been less than a month , none of the remotes works. $ times I have called Xfinity to get the problem resolved and the only thing the have managed to do is raise my bills with ridiculous fees. I am...
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#1110408
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I signed up for an unlimited data plan. I then started receiving emails after 15 months of service, that I was going over my data. I imediatly called Comcast/xfinity costumer service. The representative assured my that I have an unlimited data plan. But a few months...
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1.3
I liked
  • Promotional prices
I didn't like
  • Lack of full disclosure of billing for the account
  • Poor customer resolution
  • Fellt like i was baited and then switched
#1109974
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no one can do anything, its fixed but the last guy was wrong, its not fixed and we can np longer fix it. please verify who you are for the nth time we are sorry very sorry and understand why you are frustrated but we can not fix your problem. The company is acting like...
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1.1
Covington, Tennessee
I didn't like
  • Run around
#1109620
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Sales person promised me a $119.00 service contract for internet and cable. Equipment fees extra. I did not understand how they do things. The sales person never sent me a contract for the $119.00 so when I called back several days later when my bill was over $200...
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1.0
I didn't like
  • Fellt like i was baited and then switched
  • Lack of integrity
  • Poor customer service
#1109211
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I have emailed the CEO Brain Roberts and Executive officer Tom Karinshak about the Issues I been having for 1 year and 9 months Several times. Both of them hasn't responded to any emails They are only concern is the Almightly Dollar. They don't care about their...
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1.0
#1106320
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