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1.6 Based on 195 reviews
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  • Customers like
    • Internet speed 5
    • Installer 3
    • That i was not only one being screwed 3
  • Customers don't like
    • Customer service 11
    • Service 9
    • Poor customer service 8

Customer service is the WORST. This is my third time calling to have my password on my router reset and it still hasn't been done. The first time I was told they would call me back in 20 minutes and 2 hours later I am still waiting. I called again and this time the agent called me three peoples names and then asked if he could call me Sharon......Who is Sharon? So I just said yes to get the ball rolling. Then the agent come back online and give... Read more

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I recently lost my job and had to move out of state where there is no Comcast service. I wasn't aware of the $180 term fee. So I had service for 6 months. I've called them repeatedly for help but they sent it to a collection agency and refuse to negotiate with me. Why are you so mean Comcast. Have a heart! I have tried to settle this for 2 months now. Everyone I've talked to says they will get it waived and then they come back with sorry I cant.... Read more

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I reached out to xfinity because I had trouble with HD on my tvs. I called the customer service phone number. Nearly 90 minutes later (over two phone calls and several transfers) my problem remained. They are robots reading from a script. They are willing to hand you off to others in service with little to no ownership of you problem. Good luck calling service if you have a non standard problem. Of course, two days after being unable to fix my... Read more

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Comcast is discontinueing the TV To Go app and has discontinued the live tv feature. The replacement TV app is not compatible with my nook. They are not offering to continue the old app nor A compatible version. B & N says te nook cannot be upgraded so we are screwed. The only remedy to buy a compatible device. This is another screw job by Comcast who is promoting it's customer service in there TV ads. Go figure! Read more

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  • From mobile
  • Nov 21
  • #958693

Terrible, poor and rude customer service and manager. Contantly the cable service doesn't work, and we are without internet and tv at home because XFinity never solve the problems.

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Constantly with problems with cable service. Last week we had 3 visits from technical suport at home, but the cable services remain out for internet and TV about 2 days. Terrible, rude and poor Technical support. Read more

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To Whom this may concern. I am a long time xfinity customer who recently has been experiencing some major health issues and was calling to lower my bill and have cable disconnected. This call was not only handled by some of your rudest reps but I was transferred and transferred and yet, transferred again only to be put on hold for many minutes SEVERAL times. After the rude rep (Nadine) finally came back to me after she offered me a promotion... Read more

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  • From mobile
  • Nov 14
  • #954644

Comcast rewards card is a scam

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2 hrs on a chat session. nothing solved. What a waste of time! They really don't know how to deliver anything that satisfies a customer! After the failed attempts to solve my simple PW change and recovery email they said I would get a call back in 1 to 5 hrs! Really? I just burned up 2 with no results! I am so sick of these guys. This company is a perfect example of how not to keep customers. What a bunch of bone heads! They suggested that I... Read more

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poor re-connection after 2 years of not having a cable box on 11-5-2016 when tech had me sign, and his booties where off, he asked if I needed anything else. I was told that a TV could be added into spare bedroom down stairs. Todays tech said no he does not run cable through walls.. Did not give me a possible second choice. Hooked the clearly marked Comcast remote and hooked up into spare bedroom. Hooked the spare bedroom remote up to the... Read more

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