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Wednesday, 4 PM, loss of most channels, no area outage reported, Sunday 10-12 was earliest appointment. Four days to get a technician to verify my loss and report to engineering, for repairs to be scheduled. Wednesday, 7 PM, called back and learned an area, outage...
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2.9
I liked
  • When it works right
  • Xfinity tv
I didn't like
  • Time for repairs
  • Engineering information passed to consumers
  • Loss of service
#1372963
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Sold my house and don’t have a place to go yet so I called to disconnect my services which is $256.00 a month I had a written contract twice that I had to sign one was two years ago. This time they said I gave them a verbal agreement I don’t remember but since I...
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Anonymous
Anonymous

It sounds like your rate went up because the promo period ended. You said it yourself, you were on the hook for 2 years. Prices always jump after your promotional period expir...

3.3
#1371789
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There Are multiple reasons to why this company is terrible. First, I called because we were moving and getting the cable and internet switched over twice to confirm and It still failed on switch over when it was supposed. We still had to call again and tell the...
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1.6
I didn't like
  • Poor customer resolution
  • Being scammed
#1369533
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Have been on phone for 2+hrs and still waiting for resolution . This is my 2nd run at trying to get my personal Spectrum email on Xfinity WiFi. It use to work at the start of service but not anymore. Technians do struggle with speaking English and simply refer you to...
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1.0
I liked
  • Remotes you can talk to
I didn't like
  • Ingteraction with an automated voice
  • Re peat service calls
  • Customer service
#1369076
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Xfinity - Raising bills after signing contract

They keep raising the monthly cost even though they don’t change any service. $20 a month increase when I’m ajrrady paying 135? Nuts!
2.4
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1368672
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Xfinity in Franklin, Tennessee - The absolute worst

Would not let me use my own router/modem. No reason given. Technicians are not on the US and not great at English. It’s always someone else’s problem
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1368623
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Xfinity - Hate the mobile service

My husband and i switch to exfinity thinking well have better service. But no my husbands phone workd for like 2weeks and then it stop working. They keep on teling me the *** that the other company keeps on taking the number back. Im so upset cuz he has been with out aphone for 2-days.
#1363873
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Xfinity - Why So Many Non Working Channels

Have to click past countless channels we don't have, and would need to pay extra for. Most nights I just turn off Xfinity, and watch You Tube. *** cable company. All they want is more money. Same movies, again and again.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1363234
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0 stars . This is by far the WORST company to get Mobile Services with . I have called over 20 Times to get New phone that cost 1,000 in payments connected . Spoke to so many Reps who have no Clue about anything. They had no Issue Charging my card for the phone but yet...
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1.0
#1363056
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So went to the Xfinity store today to get the new iPhone XS Max. Waited in line for an hour before they opened to make sure I got one the day they came out. I have the insurance which gets me a free upgrade every year so I was all set to get the new one. My bill is...
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3.2
#1361764
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