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Xfinity - Service on and off all day

Xfinity was called and given the details. They said it was the modem was the problem. Rented their modem. Problem remained. Sent start up tech charged $61 for nothing. Xfinity said they were sending a trouble shooter but didn't send one. Customer no service was no help and denied ever be called about the service outages.
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1297579
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Don’t get me wrong.. I switched from Verizon and LOVE Xfinity SO much more!! BUT... getting a customer service rep that speaks and understands CLEAR English, and a connection that’s clear is almost impossible!!! I just got so frustrated because they had a bad...
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4.3
#1297263
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Xfinity - Only Focus Is Dollars Not Customers

XFinity fixed my issue last week with out coming out; I found out I am under contract for another year. How? When trying to lower my costs stuck me in a contract without my knowledge. Comcast take their customers for granted.
#1291999
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I have had a nightmare with Infinity Comcast. First, they promised I could keep my land line number. They changed my number. I have to have ATT come back and reinstall the internet ad the original phone number at great cost to me. Secondly, I wanted a promotion from...
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1.1
I didn't like
  • Entire 12 hour experience
#1289481
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I purchased 2 I phones from Xfinity mobile in Feb. 2018, both had a $200.00 rebate. I received 1 rebate of $200.00. When I contacted Xfinity about this, I was told I should have gotten 2 and they will look into it. They gave me 2 separate ticket numbers and told me to...
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2.1
I liked
  • Mobile phone plans
I didn't like
  • Poor customer service
  • Not following through on promises
  • Issues take several calls and a complaint to bbb to get resolved
#1283894
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Xfinity - Don't they want me to pay my bill?

My service is suspended because they will not accept partial card payments and there is no physical place to pay them cash. They only allow automatic bill payment through a card on file. For such a huge company, one would think they would have many options for payment.
#1283796
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Xfinity - Making a death in the family that much worse
My father is on hospice. My mother would like to take over his account. Xfinity will not give us any solutions other than waiting until immediately after his death & presenting them with the death certificate. No one wants to be worrying about switching internet...
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Anonymous
Anonymous

Their contract is with the person who opened the account. They can't just change it for you no matter the situation.We just closed down an account our mother has been paying f...

#1283494
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I transferred internet service on 16 June 2018 and I have all my bills set to auto pay , including Xfinity. I actually spoke with a rep to get the transfer done. Over this past weekend I received an email from Xfinity saying my balance due was $0.00. I thought great...
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1.2
#1282742
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Xfinity - Pissed off

Customer service is so bad Only have TV service b/c I do not want anything else to do with xfinity Now let us talk about the cost, way too much so just called and will change if I change my package or bundle and have even more of their services/products. So told nice foreign agent that I will be shopping for other options.
#1278547
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Xfinity has been tearing up my neighborhood laying fiber lines for almost a week. Waking up to a jackhammer and having access to your own driveway blocked by trailers and trucks after waiting almost fifteen minutes to just get past them further down the road. Now the...
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1.0
#1275392
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