Aveon Xwu
map-marker Elkhart, Indiana

Talk to a person about my bill

I need to talk to a representative about my bill and discuss the amount due. Please answer my call. Pissed
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User's recommendation: I need to talk to a representative

Anonymous
map-marker New York, New York

No service

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They were to be here today no show 3weeks with out a tv because of yourCustomer service said in so many words Go Screw Yourself you will take what we give you so your word as a company sucks.
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User's recommendation: Do not deal with them go somewhere else.

Anonymous
map-marker Bellevue, Washington

Billing

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It is impossible to speak with a live representative. I tried for 5 hours to set up my wi fi and 3 trips to the local store and tried to reach customer service with no success.Im canceling my service today and going with t mobile
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User's recommendation: Find a different company

Anonymous
map-marker Lebanon, Pennsylvania

Lousy customer service and costs

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Totally worthless customer help by phone if you can get someone, and keep cutting channels. Not worth the money at all.
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User's recommendation: Do not use this company for anything!!!! LOUSY $ and customer service!

Dennis H Zxy

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Verified Reviewer
| map-marker Crockett, Texas

Y'all like lied to me when I first got the service you didn't tell me there was a $25 charge when I discontinued internet so you charge me more and I was not happy with y'all I'm on a fixed income

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Y'all lied to me and cheated me I'm on a fixed income y'al need to learn how to be honest and upfront about any charges that may occur because of other reasons
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User's recommendation: Tell the truth

Zeno Vkk

None here

Just was hard to disconnect from service due to leaving country. But ended up with unintended complaint. All good as long as service ended on Oct 18th
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Shem Wan

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Verified Reviewer
| map-marker Portland, Oregon

Want to set up new account

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I cannot get my cell phone to work it's brand new and I don't know why I cannot get my cell phone to work it's a pixel 7 I just received it today I am unable to retrieve service for my wireless service.none nenno
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Anonymous
map-marker Miami, Florida

Keep calling me and no one says anything

Very annoying when Xfinity calls me and no one says anything .!! Stop, don't do it anymore. I have more important things to do !!!
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Darrell G Yct

To get a landline phone number

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I would like to get a landline phone so when my cellphone is not working I can have other resources to use
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Preferred solution: Landline phone number

User's recommendation: Good

Brian J Ayn
map-marker Rutland, Vermont

Canceled service.

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Canceled all service. Switched to fiber. They will NOT leave me alone! Called 3 times and got same BS story. Next will be me contacting the State Public Service Corporation
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Cons:
  • Over priced

Preferred solution: Apology

User's recommendation: Don’t EVER do business with them!

Ronav Unc

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Verified Reviewer

Internet keeps going out

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I would really like to speak with a person and not a damn bot. Not interested in saying anything else
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Cons:
  • Every thing about this company

User's recommendation: Don’t do it .

Saina T

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Verified Reviewer

Upgrade on Mobile device

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I've been a loyal customer for over 7 years. Never ever had an issue when going in to upgrade my devices.

Mind you, I've been upgrading and paying all of my devices off before getting a newer device. Well, I went in to get my Iphone 13 pro max that I paid in full upgraded to an Iphone 14 plus and was told I have to pay the full amount. When asked why, the store agent said something about my core account which is my residential account (internet/cable) being behind a month. So a month of behind payment in April 2022 which was when I was laid off during covid and get back on my feet 2 months later and set up auto pay to get it back in track and suddenly 7 years of good standing with only a month behind due to something that was out of my control has gotten my "device payment limit" decreased to where I can no longer get a device with monthly payments but have to buy it out right for $1000.

Nice Comcast/Xfinity whatever you wanna call yourself. Well done!!

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Pros:
  • Convenient
Cons:
  • Need more knowledgeable workers
  • Customer support and in store people have no answers
  • Live chat disconnects on you when they dont have the answers

Preferred solution: Answers to my questions. Why am I just now hearing about this "device plan limit" when I have never had to go through it since I started service with Xfinity

User's recommendation: Run because that is what I am doing. It's sad because we've had comcast forever and a simple thing has made them lose a loyal one

Shondell Zxz

Servicio técnico

necesito la conexión del nuevo dispositivo en la casa no sabemos cómo hacerlo y es para una señora de 91 años
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Gilbert R Xqt

Speak to an agent

Need to speak to agent about my bill and make agreement to pay and get my service back on by today please
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Anonymous
map-marker Newtonville, Massachusetts

I am still waiting after two weeks for my service to be connected by a technician

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My modem was. Ever delivered a tech never came and I had to go to mall to finally get modem and now I am still waiting on technicians to come connect at my house
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