Actual rating is a negative five stars.
I have used Comcast/ Xfinity for probably 20 years. This is only because we have no other option.
Xfinitys product is abysmal, seconded only to their equally pathetic customer service. Throughout the years, I have made probably hundreds of calls. We finally switched to business internet for our home. We were desperate for better service and better product quality.
Both are still terrible. We have hired outside contractors to wire our home and paid tech companies to set up access points. Still, our Wi-Fi and internet are intermittent and our internet speed poor. Xfinity service call system is horrific.
My Business Solutions Specialist, Corey Greenberg
(Corey_greeberg@***.net, 267-673-****) once he completed the sale, had no interest in helping us and never responded to my requests. Why doesn't Xfinity have account managers that we can actually speak to? It is impossible to get through the call center. When you finally get a rep, English is their second or third language; they are difficult to understand; unfamiliar with problems; repetitive; pass the buck; are unsuccessful; or do not follow through on their promises, (service appointments are assured and not completed.) The list goes on and on and on and on and on.
When I switched to business, Corey told me my TVs would work even better. What he did not tell me was that the business internet does not work on the residential TVs for internet. Weeks later, I cannot use the business internet to run apps on my Xfinity TVs. I guess I am supposed to pay for the cruddy residential internet and business one as well.
This morning, I had to pay an IT company rep for four hours of work to try and get us any internet service.
The Comcast tech actually showed up this evening and said it was a maintenance problem and swore they would be out to fix it at some point; but maintenance wouldn't email me to tell me when it was completed. He said he would. My son just texted to tell me the signal was down again. Ah!
Big surprise. Wait, it is on again.
Best hurry and complete my survey before it goes out again.
No one should have to put up with a monopoly that delivers such a horrific product at such a high expense. Consumers deserve better.
User's recommendation: Do not walk, run to another provider, if at all possible!
Preferred solution: Let the company propose a solution.
Xfinity Pros: Only service provider.
Xfinity Cons: Ineffective call center, No account managers to oversee an account, Untrained and uneducated employees, No direct numbers to specific departments, Inability to rectify problems with service.