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Worth reading.... I was going on my honeymoon to the Dominican Republic and we were leaving behind my 11 year old stepson. My wife, understandably, wanted to be able to communicate with him. I researched the phone situation down there and my best option was a national...
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1.0
I didn't like
  • Not receiving callbacks
  • Price untrustworthy
#1307968
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I want to thank XFINITY for charging us $30 more than they were supposed to do. Our xfinity was cancelled last month and they were supposed to send a revised bill. Instead of sending a revised bill they sent an email to us to an account that we no longer check on...
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1.0
I didn't like
  • Honesty
#943246
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I received a call from Comcast telling me I was past due on a bill. I informed them that I had paid the bill and because I am disabled I receive my disability payments at the end of the month. I continued this conversation until we agreed that I would take a copy of...
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I didn't like
  • Poor customer service
#936609
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AFter many years, I'm thinking of going elsewhere. However, I just signed a 2 year contract.... what was I thinking! Signed up for new contract and poof! Cable wont connect! Worked with Support Chat to no avail.... Can't get trouble shooter in until four days from...
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2.3
I didn't like
  • Cable stopped connecting when updated contract
#934790
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Xfinity - Other charges and credits
Xfinity/Comcast added $4.99 per month to my bill for an "internal protection plan" without my agreement over a year ago. They buried it in the bill. I did not see it and did not use it, just paid for it. Supposedly this covers your modem being fried which is why I have...
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2.4
I didn't like
  • This was the second time they screwed me
#932873
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xfinity wireless--was a joke for almost the entire weekend from Friday, 9/23, continuing through Monday, 9/26--and still not corrected. 3.96 Mbps was the AVERAGE download speed based on the Xfinity Speed Test web page--that is when I could keep connected to it. Not...
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3.1
#925818
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Received brochure in mail with a performance package with a good price. Called xfinity to purchase. Was informed that this package was not in their computer. Was told that there system is old and does not keep up with new changes. They could / would not sign me up....
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1.0
I didn't like
  • False advertising
#905981
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I contacted Comcast/XFinity by phone recently when we suddenly could not access StarzHD. I was informed that our current promotion had ended recently (no notification from them - other than increased bill and no longer access to StarzHD). The agent I spoke with found...
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#905307
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Xfinity Customer Care Review

It is amazing how comcast keep making money but have a very poor customer service you can not get thru to any body without a *** recorded voice mail that does not understand what you say i could not get them to lower my bill being with them over 10years where is the loyolty
1.0
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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#859922
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Contact Xfinity

Mailing Address:
Comcast Cable Communications Management, LLC
One Comcast Center
Philadelphia, Pennsylvania 19103
United States
Phone:
(800) 934-6489
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Xfinity Tv Go Review

I have exhausted all i can with xfinity comcast. Their Customer Service , areas ARE A.I. computers !! AI , they have to be !!! Were the guinea pigs. Artificial Intelligence. How many times did you have to repeat your self on certain subjects or words and they still didn't get it so you got pissed.
#796786
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