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I went to the Xfinity store in Centennial, CO to purchase a new phone, the sales consultant who helped me was JOHN ELDRIDGE. He was AMAZING!!! He not only answered my questions, but led me to the phone that best suited me, helped me get started, and tested everything...
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5.0
I liked
  • Customer support
#1397782
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xfinity home security is a fraud, I had their home security system installed by what was supposed to be a professional installer, but months after the install, I see what went wrong, firstly, he did not put the correct phone number into the security system, he mixed up...
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1.0
I didn't like
  • Dishonesty and customer treatment
#1374645
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Worth reading.... I was going on my honeymoon to the Dominican Republic and we were leaving behind my 11 year old stepson. My wife, understandably, wanted to be able to communicate with him. I researched the phone situation down there and my best option was a national...
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1.0
I didn't like
  • Price untrustworthy
  • Not receiving callbacks
#1307968
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I want to thank XFINITY for charging us $30 more than they were supposed to do. Our xfinity was cancelled last month and they were supposed to send a revised bill. Instead of sending a revised bill they sent an email to us to an account that we no longer check on...
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1.0
I didn't like
  • Honesty
#943246
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I received a call from Comcast telling me I was past due on a bill. I informed them that I had paid the bill and because I am disabled I receive my disability payments at the end of the month. I continued this conversation until we agreed that I would take a copy of...
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I didn't like
  • Poor customer service
#936609
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AFter many years, I'm thinking of going elsewhere. However, I just signed a 2 year contract.... what was I thinking! Signed up for new contract and poof! Cable wont connect! Worked with Support Chat to no avail.... Can't get trouble shooter in until four days from...
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2.3
I didn't like
  • Cable stopped connecting when updated contract
#934790
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Xfinity - Other charges and credits
Xfinity/Comcast added $4.99 per month to my bill for an "internal protection plan" without my agreement over a year ago. They buried it in the bill. I did not see it and did not use it, just paid for it. Supposedly this covers your modem being fried which is why I have...
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2.4
I didn't like
  • This was the second time they screwed me
#932873
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xfinity wireless--was a joke for almost the entire weekend from Friday, 9/23, continuing through Monday, 9/26--and still not corrected. 3.96 Mbps was the AVERAGE download speed based on the Xfinity Speed Test web page--that is when I could keep connected to it. Not...
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3.1
#925818
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Received brochure in mail with a performance package with a good price. Called xfinity to purchase. Was informed that this package was not in their computer. Was told that there system is old and does not keep up with new changes. They could / would not sign me up....
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1.0
I didn't like
  • False advertising
#905981
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Contact Xfinity

Mailing Address:
Comcast Cable Communications Management, LLC
One Comcast Center
Philadelphia, Pennsylvania 19103
United States
Phone:
(800) 934-6489
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Xfinity Products and Services

I contacted Comcast/XFinity by phone recently when we suddenly could not access StarzHD. I was informed that our current promotion had ended recently (no notification from them - other than increased bill and no longer access to StarzHD). The agent I spoke with found...
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#905307
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