Xfinity
Reviews and Complaints
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Verified Reviewer |
Washington, District Of Columbia
Student wifi
I had no cable connection inside my home. The technician came and ran cable inside my house. He was very helpful and very knowledgeable.
User's recommendation: I recommend Xfinity.
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Verified Reviewer |
Houston, Texas
Trying to switch address
New address...I moved and I want my stuff changed to the address I'm at now...trying to see if you guys can help me with that? Thanks for your help...my new address is 4411 New Orleans Apt 18 Houston Texas 77020...my number is 281-250-****...and can you guys please help me with this Matter...my name is Ottis Dixon...
User's recommendation: Keep ithe service it's great
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Verified ReviewerInternet not working there’s always a problem
My internet is always on and off. I'm thinking about switching to a different provider.
It was good when we first got it, and now it has been downhill ever since. The representatives are rude and just hang up on you when you're talking. I think it's BS, but that's what your company does.
It happened twice—no call back or anything. I'm so pissed off.
Preferred solution: Price reduction
User's recommendation: Make sure u really check if this is the internet u want
Chicago, Illinois
I have no Internet my Internet is not working. Haven’t worked in three days maybe before.
my Internet light on my box keep blanking on and off, and the Internet is messing with my phone Internet. I need my Internet whats going on?
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellevue, Washington
I paid my bill off then got a 220$ credit to pay off and close my account
Not resolved at all the collection should be on my name. Cause I paid off my bill and closed it. Then I was told to give back everything all Equipment and I went to the Xfinity store on 3145 s AshlandMy last payment was when I closed out.
I was told to turn in my equipment and my bill was paid off to 0. Now I have a Collector saying that I owe $164 in debt with Xfinity when I brought them boxes back yall cleared out my account so call me back 872 area code 801-**** Marcus Jones I should have to pay for that that was cleared when I went to the office
I was a well-paying customer for over four years and I close the account because it was too much just to use Wi-Fi
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Verified Reviewer |
Huntsville, Alabama
Customer service
We moved recently and signed up for Xfinity internet service. Huge mistake!
They arrived for the install fairly quickly. However, once everything was set up, the problems began. First off, they came out a week later and buried the cable. My wife happened to notice that they actually only partially buried it and left about 2 feet of it on the surface of the lawn.
Every week since we discovered it, I've contacted Xfinity support, and they have assured me someone would be out. After week 3, a tech did arrive. However, he only arrived to assess the situation and not actually complete the work. He noted that the line isn't buried and informed me that the previous tech didn't even put the conduit on it that is supposed to be placed from the box to the house.
He said he would put in the work order. 2 weeks go by, and nothing. I contacted support 3 more times and gave them my support ticket number. They continued to assure me someone is coming out and gave me more dates to expect them.
No one ever showed up; I never received a text or call. We are at this point almost 3 months in. This is literally the absolute worst service I have ever experienced with any company in my entire life. And besides the support being awful, the internet service is horrendous.
I haven't experienced upload speeds this slow since dial-up. When my service plan is up, I will be going back to AT&T as they are now available in my neighborhood.
- Download speeds decent
- Customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Look elsewhere. Xfinity is the worst.
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Verified ReviewerScam artists
I moved and signed up for xfinity back in November of 2024.
I went for the 1000 mbps plan at $65 a month, no contract, cancel any time.
And! You get $10 off for using your bank account, making it $55 a month!
What a steal!
Except, jokes on me, Im the one being stolen from.
Since starting the service in November, I have not once paid $55, $60, or even $65.
I am low income, I informed them of this when I signed up, hence why I got such a *great* plan.
Fast forward to now, April of 2025, my bill has been $108 EVERY single month since January.
Just spoke to customer service oh, thats because theres a late fee now (at first she said the late fee was from FEBRUARY) and a returned payment fee
Uh, yeah, because Im *poor*, *disabled* and *cant afford $108*
I am FURIOUS. There was no resolution offered in the phone call, other than signing up for slower internet for $55 a month.
Which I cant do, hence why I got the plan I got because it worked for me.
And the funny part is, the CSR argued with me about the plan I signed up for, only for her to put me on hold for a couple minutes and say oh yeah, you were right. That WAS the plan you signed up for.
Anyway, best we can do is internet 1/3rd the speed of what you have now, for the same price you were promised.
Do not give xfinity your money or time. Their customer service is worthless, and theyre nothing but crooks.
My next stop is the federal trade commission.
- Fast internet speed when it works
- Customer service and handling
- Lying by the reps
- Price gouging
Preferred solution: Price reduction
User's recommendation: Don’t do it.
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Verified Reviewer |
Berlin, Maryland
Various unresolved issues
No actual way to speak with an agent. Robo person cannot help. I have terminal cancer many meetings are by video, if internet goes out, well I am screwed
User's recommendation: There should be a number to directly dial them
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Verified Reviewer |
Signal Mountain, Tennessee
Looking for start and stop date of my contracts
Horrible!The Chat Bot is dumb as a rock!Phone calls end up saying "App error Goodbye".I looked and looked just to find my Contract start and end date, nothing!. I don't think they want you to find it.Glad it wasn't an emergency.
I've looked for a half hour or more to find my start and stop date of my contracts...no where to be found!
Don't think you want us to know!
Calling is a joke and so is your Xfinity assistant.
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Verified Reviewer |
Alexandria, Virginia
Resolved: No live operations
I received a strange email from Xfinity so I wanted to verify if it was true. The bots in customer service were no help at all .
Florence, Alabama
Would like problem fixed
Technician did a lousy job on installing outside wire and when asked if he could fix it he wouldn't. Saying that was the best he could do.
file a complaint with the better business bureau
Houston, Texas
Internet connection
Internet kept dropping then it stopped completely on four occasions, would like to have spoken to a representative
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Verified Reviewer |
Wheeling, Illinois
Resolved: Complicated sign in process
Company fixed the issue and I have been provided with apology. After numerous unsuccessful contacts with Xfinity, I tried repeatedly to log in to Peacock.
The frustration was mainly due to the long sign in process. With determination I finally managed the process with success.
But! WITHOUT a real solution from Xfinity.
I've had Xfinity for several years for TV. I later added net service and then Peacock by just placing an order.
Everything was fine until my TV box was replaced. A technician installed the new system. All seemed fine until I tried to get Peacock.
Several trips to Xfinity stores and calls to customer support gave only incomprehensible directions on signing in with a password. Unable to complete that, I was told a $100 fee could bring someone to my home to complete the process.
User's recommendation: Proceed with Xtreme caution
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Verified Reviewer |
Burr Ridge, Illinois
Tech cancelled but was never at my door
Had 8 to 10 appt confirmed yesterday twice. Got several messages today, one saying tech is here at the door, no one there.
Then I got a cancel text.
I stopped surgery today to be home for this plus had been on the phone for hours for two days. I want someone here NOW.
- Cant talk with a live person
Preferred solution: Internet fixed NOW.
User's recommendation: Absolutely NO
Savannah, Georgia
Can't find my password or reset it
I have tried for several days to enter my password or reset my password and continue to be sent in a circle.
User's recommendation: check others first
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file a complaint with the better business bureau , and state attorneys office ( consumer complaints), just my opinion but you waited for someone to show up to confirm the job was done wrong and they did nothing insert person shows up gets out looks at ground and nods yep and back inside vehicle and leaves