Xfinity
Reviews and Complaints
Sunnyvale, California
Billing question you guys increased my bill the last time when I got this deal they told me it will stay this rate for ever now they charged I want to talk to somebody to resolve this
I want to talk about my bill. They increased it.
When I got this service, they told me the rate I got would stay forever, but now they increased it. I want to talk to somebody who can resolve this issue.
Preferred solution: Price reduction
Hialeah, Florida
Change service
Quiero hablar con un representante. No con el sistema que no funciona para nada. Repite lo mismo una y otra vez
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Verified ReviewerIve had a crisis and they stopped my service and never gave my government discount
I have just recently found out xfinity has not applied my government discount.
Back in January I had i discount then too and they never used it. I always paid on time up till my fiancee passed away. (When they also stopped my service and they knew this)
I needed my phone and internet at this important time , instead they stopped my service. My fiancee always took care of my bills, and I didn't have much to worry about after his passing it became hard. They should have to take sensitivity training there, and stop being so money hungry driven like they don't make millions every day, to take from someone thst has lost everything. As if recently im living with out water and electricity, right now as we speaking to you this very minute. I feel like giving up..hopeless. nobody cares. Hottest month of year I'm sweltering in my 110 degree house no fans no nothing food spoiled in my Fridge ..
I started a go fund me, here is my link if anyone cares?
{{Redacted}}
- Coverage is okay
- Dont care dont listen
Preferred solution: Service completely restored till I get things worked out here
User's recommendation: Really think about what I'm saying they don't care about there customers
Philadelphia, Pennsylvania
Down cable line
They couldnt assist me over the phone and want me to go online. How can I go online without cable or internet??
User's recommendation: Find a new cable company
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Verified Reviewer |
Conroe, Texas
Resolved: Failure to send refund money for disconnection of service
Company fixed the issue and I have been provided with full refund. Debit card sent via email. Stay on top of the issue.
Xfinity keeps giving me the runaround about my refund. I moved on Sept 20, 2005, and service was disconnected.
I have been calling since then for my refund of $342, and no one can tell me the correct time to receive this. The latest is that a ticket has been created, and I have been told 4 to 6 weeks. You have my card to charge me, but you can't put the money back on my card.
Someone needs to investigate this company for fraud. I have heard other people having issues getting their refunds.
- If they owe money you cannot get it back
Preferred solution: Full refund
User's recommendation: I would not trust this company to give refunds just run arounds.
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Verified Reviewer |
Reston, Virginia
Bill is outrageous and worst customer service ever experienced
I have had 3 verbal communications with Xfinity agents. Each time, my account has been changed erroneously.
I only wanted to remove my landline. Now, I have been sent a new gateway box (now I have 2) and another one on the way. All my favorite channels have been removed, and I'm being told to return equipment that I want to keep. Today, a chat agent told me someone would call to rectify.
I got 3 calls that disconnected after the 2nd ring and left a message that since I didn't answer the phone, they would not be calling back. Should someone contact the DOJ about this?
We are obligated to pay these car payment-sized bills but without getting the service we are requesting. This can't be legal.
- Familiarity
- Horrible customer service and billing
Preferred solution: Price reduction
User's recommendation: Don't do xFinity! (I hear Fios is bad too)
Willingboro, New Jersey
Xfinity - Review in Telecommunications category from Willingboro, New Jersey
Called the Xfinity customer service for help but got no help after an hour on the phone. The agent suggested I call their " Loyalty Team" at the above listed number and said they may be able to help me.
The person that answered said they are no loyalty team and tried to sell me equipment maintenance services. Was not even letting me explain why I am calling.
Had enough with Xfinity. Streaming looks more attractive than ever
Elk Grove, California
Representivr
I have been trying to make a payment and I wish to cancel my auto pay coming out tomorrow. There is no money in that account.
I am trying to pay my Internet and my cable. Please help me.
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Verified ReviewerResolved: Cannot get a live agent on the dam phone!
Company fixed the issue and I have been provided with full refund. After posting my experience on Pissed Consumer, my refund appeared in my account just a few days later—thanks to the extra visibility the site provided.
Post your issue on Pissed Consumer—someone is paying attention. Thank you.
Back in April of this year, my bill increased from $85.90 to $105.90 after my two-year promotion ended. At the time, I didnt contact customer service because I anticipated the runaround that I am now unfortunately experiencing.
When I finally had the time to address it, I spoke with a representative who confirmedon a recorded linethat my September payment would be $85.90, as part of a new five-year promotional deal.
However, that did not happen. The full $105.90 was drafted from my account instead.
To make matters worse, the representative referred to this new promotion as a hush-hush deal. What exactly does that mean, Xfinity? That statement alone raises serious concerns about transparency and fairness.
Since then, I have attempted multiple times to reach a live agent using the same customer service number I originally called.
Despite my best efforts, I have been trapped in an endless automated loop, unable to speak to a real person. I wasted more than an hour trying to resolve this before giving up.
If it is this difficult for mea college-educated customer who is persistent and patientI can only imagine how much harder it must be for our elderly parents and grandparents to navigate your system.
These multibillion-dollar companies should be making things easier for customers, not harder.
I expect immediate resolution of my billing issue and a clear explanation of why I was overcharged after being promised otherwise. More importantly, Xfinity needs to make live customer support accessible again.
- Internet service is good
- Customer service is atrocious
Preferred solution: Full refund
User's recommendation: I would NOT recommend Xfinity to folks!
Sammamish, Washington
Harassment
I had service ,almost every month extra charge of 40 dollars they try to charging!l cancelled my service last December,they still wanna charge me.l called cancell and my account ils not cancelled till today!Compleat morans!
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Verified ReviewerPaying for commercials
Your service sucks. I pay over 200 dollars per month, and one-third is commercials.
You claim to supply over 250 channels, but 25 percent are redundant—same channel, different number. This is deception or fraud.
Your service is pathetic. A perfect example is this *** Pay TV was free because of commercials; now it's 200+ per month and still has commercials eating up one-third of the airtime.
- Works half the time
- Costs too much with commercials still
Preferred solution: A lawsuit suing you for over 25 k that I have paid lifetime to watch commercials that you make money producing
User's recommendation: Get a *** antenna
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Verified ReviewerLied to
watch your account, both bank account and account through Xfinity, closely because Xfinity charged me again for an account that was closed and cannot give a straight answer what the charge is for....all service for Xfinity is officially canceled.
I switched my mobile carrier to Xfinity Mobile because in the setting up of a new account they claimed it would be $20.00 a month plus tax and costs. However, I checked into the bill about 3 weeks in and discovered the cost was $133.00, which is way too expensive. After more than 3 hours and two hang-ups from Xfinity, they agreed to take the phones back, and I went back to my other carrier.
- Decent internet
- Expensive
Preferred solution: Waiting for refund
User's recommendation: Stay away or get it in writing from Xfinity
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Verified ReviewerHorrible Service!!! No Customer Support!!!
Not if I can help it!
I didn't think this problem could become any worse until I saw my mobile service bill for the nationally advertised free service. After several calls to xfinity's billing department and being hung up on twice a billing agent attempted to explain the charges after 3 months of horrible service, and for something that is without question "a free service." After listening to a 20 minute explanation of the charges which were supposedly for taxes I asked the agent; Do you know how much 10% of free is? He said nothing, so I asked again but he didn't answer me. Instead, he tried to convince me again that these were legitimate charges for taxes.
But I stopped him because I have a huge folder of xfinity advertising that I started 5 years ago after learning that xfinity's billing practices are so dysfunctional it's closer to "intentional dishonesty," than anything else.
So, after opening the folder I told him that taxes were never mentioned by xfinity, but more importantly, it still wouldn't change the math as 10% of free is always going to be free. The agent then agreed to correct this billing problem which he said was solely due to their automated system.
- Not having any phone service and not even knowing that you missed several calls to work
- Personal time
- Anxiety
Preferred solution: Full refund
User's recommendation: If you really need the savings then at least protect yourself against xfinity's intentional dishonest billing practices, by keeping a folder of their advertising, and more importantly, takes notes during every conversation with an xfinity sales or tech agent with their name, the date & times, and a detailed summary of the problem, the result and how much time you had to spend on the phone to resolve the problem. I've had to spend more than 10 hours dealing with problems if not for my notes and advertising folder.
Avenal, California
Might leave Xfinity
I need to speak with a friggin human! I need to speak with a friggin human! I need to speak with a friggin human!
Preferred solution: New phone for free
User's recommendation: Never call Xfinity customer support!
Albuquerque, New Mexico
Getting my TV turned on
TV was suspended from nonpayment since then I made payment and arrange arrangement for the rest so is my TV going to get turned back on?
Preferred solution: My TV turned back on
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Ok, but this issue isn't about collecting taxes. It's about xfinity, and their deceptive advertising practices!
The fact that they didn't even attempt to collect or bill me until 3+ months after service began is also odd. Than there's California's consumer laws which require that all retail advertising to be clear and transparent but as I stated xfinity's free mobile promotion didn't mention taxes, and neither did the initial sales agent at xfinity that processed the order. In fact, the agent I spoke to about this actually confirmed this advertising flaw. CONCLUSION: If you enroll in paperless billing to save on expenses (as I do) you should still review every single bill because anyone can make a mistake, even a computer!
However, if you know that a company you do business with engages in deceptive advertising or billing practices, than you owe it to yourself to check your online bills regularly or you'll be blind sided just like I was. For example, my ACP application was approved, but I didn't see the email.
However, xfinity knew immediately yet they didn't mention to me it for six months. As such, they were double dipping by collecting the federal credits and my auto-payments at the same time yet when I brought it to their attention they refused to refund a single payment!
I have no idea about an ACP application, credits or paperless billing issues since your post did not mention that. I was only commenting on your faulty tax calculation since that was all you complained about.
The tax is based on the value of the service and split between the state of California and the Federal Government. Xfinity isn’t keeping the money.
FYI: Xfinity is obligated by law to be explicit and transparent in all their advertising, which isn't debatable, despite your opinion? In other words, when a retailer doesn't mention taxes in an advertisement, and their sales agents fail to mention it either, they have no legal standing to collect it whatsoever.
Have a nice day now. :0)