What was your experience with Xfinity?
Ask a Question About Xfinity
Customers don't like
- Customer service
- Price
- Unwillingness to rectify situation
Customers like
- Internet speed
- When it works right
- Promotional prices
Was with T-Mobile Ordered 2 IPhone X with XFINITY SUCK *** MOBILE SINCE XFINITY WE NO LONGER HAVE CLEAR THREEWAY CALLING WE NO LONGER HAVE CALL FORWARDING OPTIONS WE NO HAVE CALL WAITING OPTIONS WE NO LONGER HAVE DETAILED BILL WHICH MEANS ONLY DETAIL BILL SHOWS IPHONE...
Read more
I was charged $120 in overages on my July bill for internet dating back to the month of MAY. I paid my May bill in full and then in July they determine I owe internet overages for May?? I switched to unlimited internet to prevent the overages again. Well I just got my...
Read more
They boast that you will have 250 for your internet speeds. Yes if you are Ethernet connected to the modem. Wireless 150 is about the best you will receive, this is acceptable. The problem is that most of the time even with the 1 gig router modem, you will get 35 - 50...
Read more
I didn't like
- Poor it support and progaming
I called the company about a problem. They tried to resolve via online but were unable to do so so they asked if I wanted someone to come out. I said yes not knowing they would charge me $60. They told me nothing about the charges. I called three times to have it...
Read more
I didn't like
- Customer service
I had ordered cable TV, phone, internet and alarm system for my home in December 2017. 3 days after the installation the cable system failed. I called for services, I went to the office for get a technician, when the technician got home he said that the modem was not...
Read more
Xfinity - Didn’t care
Paid my first bill. A Flue days later I get a email saying they’re going to turn my service off unless I pay $50 ? When I call them up and tell them they say they don’t care agent says send their equipment back through UPS . Agent said they made the Mistake but I have to still pay !
I was quoted one price when I paid it a few days later they said they made a mistake ! if you don’t pay 50 more dollars will turn your service off ? 
Read more
Anonymous
Change your Internet and cable service .Cable companies have a way of lying to people about their prices shop around . The agents Comcast has working for them saying they care...
I've tried to resolve billing issue. In July on the phone with customer service for over 5 hours only to finally get customer resolution agent. Agent was to call back nothing. August still trying resolve issue to no avail. Customer service representatives are forced to...
Read more
Hate Comcast xfinity
Tv service continually conks out. I get cut off from Netflix and movies. Almost $180 a month for inconsistent access and waiting 5 days for a tech to come to my house. Seriously? Not so high tech. Looking for another company Hate this rip off for tv
Sneaky. NO, in fact, now I will probably ditch the current xfinity modem I have now that I see what a truly underhanded, greedy, self serving company this is. Comcast has a lot of nerve. I work hard for my living. I come home tired. I find this box. I call the 1800...
Read more
Select Reason
Absolutely the worst company. The worst connection. The worst modem. The worst customer service. Nothing ever works. I pay a lot of money just to get pissed off.