Xfinity Reviews and Complaints
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3
Issues
resolved
564
Total
reviews
$96.2K
Claimed
losses
$697
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loss
33.3K
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views
What was your experience with Xfinity?
Customers don't like
- Price
- Unwillingness to rectify situation
- Service
Customers like
- Internet speed
- When it works right
- That i was not only one being screwed
For 5 years I have went back and forth with Comcast. They know the internet is horrible. They know it is intermittent service. They refuse to send qualified people to fix the problem. Always send people that have no clue. They make you SO mad you want to pull your hair...
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Product
I liked
- Voice remote
I didn't like
- Decietful pratices
- Internet not working daily resets
- Really poor chat service
When my wife pointed out Comcast was increasing pricing again, I looked at the bill. They up-sold my clue-less wife into the bundle of the week. OK, her bad, we discussed it. When I went to the local store and pointed out they had been billing us for nearly a year for...
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Product
I didn't like
- Think they have a monopoly and their customers dim witted
- Frauds liars and cheats
I've had Comcast for two years, it constantly goes out and when they sent use new " updated " equipment it didn't work... we hade to go back to the old boxes and go out of our way to return the new ones. After hurricane Irma.. was the worst... while I understand power...
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Dealing with Xfinity Mafia!
Xfinity
Late on paying bill, my bad, but had emergency with kids. Comcast sends two men to my house to threaten me. Who are these people, the mafia??
Xfinity - Glitchy/Freezing
Xfinity
So irritating literally always freezes at 3-4 AM. whats wrong with these guys?
Xfinity - Awful Network
Xfinity
Always havr issues using the On Demand Platform, why do we pay for something that barely ever works.
Xfinity - Ads on new movies you rent or buy in HD
Xfinity
Me and my dad rented John Wick 2 and the NEW movie had commercials playing at bad timing during the movie, and when the commercials were done, it skipped a few scenes which was very disappointing. Xfinity is now a ad server
Tried transferring svc effective 9/2/17... It is now 9/13 still no service, promises to call back and no call back. Thought the matter was resolved after speaking with nice ENGLISH speaking rep on 9/8. On late evening of 9/12 got a call from a thick accent speaking rep...
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Xfinity, Comcast or whatever they're calling themselves these days has the worst customer service in the world. I guess customer service is farmed out to India. After being told 3 times by 3 different "Indian descent women" that a sales representative would be calling...
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Product
I didn't like
- Unwillingness to rectify situation
XFINITY 9-9-17 THEY TRANSFERRED MY PARENT'S SERVICE TO AN ADDRESS WHERE NO ONE LIVES WITHOUT ANYONE REQUESTING THIS. WHEN I CALLED TO HAVE THIS REMEDIED THEY TOLD ME I HAVE TO WAIT FOR THEIR SALES OFFICE TO CALL ME. THEY SAID THEY DO NOT HAVE A NUMBER FOR ME TO CALL...
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alyse1958_71
Hire someone who can understand our concerns. I sent half my conversation with huh?
aliens_amoung_us
That's why Igot rid of them years ago and switched to FIOS. I haven't had any problems and have yet to lose service/internet connection.
I am a great Xfinity customer. Always paid on time, even when very high. But, I cant add a $40 Xfinity mobile plan to my bill, because I don't have a credit device, or bank account with which you can use auto pay. This is so wrong.!.. I and literally thousands of your...
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Called Xfinity customer service Jul 25 2017 to require why my monthly payments nearly doubled to a total of $156 a month. Was told by a very patient and understanding rep that my promotional cost had expired in January and this was the reason my payments had risen to...
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Yesterday I was promised Digital Starter, which is called Expanded Basic on their bill in Boston and was given Digital Economy which has fewer channels - and spent 2 hours on the phone to no satisfaction. It was just a shake down to add a land line (which I got rid of)...
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Usually the customet setvice isnt this bad but lately these few weeks have been horrible. Its been 3 weeks and i still have NO service! 1st There was supposed to be an installation...NOT, then a service line fix...NOT, next a 2nd installation....NOT. However there has...
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My rating comes up 2 stars...NOPE! That should be NEGATIVE 2-STARS.