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Moved into new home in new town. Signed with Infinity over the phone. Did not have access to internet at the moment. They brought out older remote. I was told after the fact you have to ask for DVR and newer remote. After Infinity already has my business, a...
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2.4
I didn't like
  • Customer service
#1125503
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I revived a call from Xfinity on 10-26-2017 was told my bill was past due i explained the situation.That i lost my job and that I just started a new job and i would pay the bill in full on 11-8-2017 they told me there would be no service interruption and i get up this...
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1.0
#1121666
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Hi, I paid for Xfinity internet service in last week of September'2017. After 5 Xfinity visits, my wifi is still not installed. I am a college student and it's impossible me to function without wifi. My assignment and my studies are suffering. I missed my classes for 5...
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1.0
#1117874
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Xfinity - Really disappointed

Xfinity
#1125075
1.5
Details
Recently switched from Centry link to an upgraded internet/tv package that's running 150 a month. Internet ALWAYS disconnects for no reason. Lose work and get dropped from games. Unfortunately it seems there is a monopoly going on. Either you pay for bad slow internet or you pat more for just bad internet. Try finding alternatives because im stuck with this for2years
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Xfinity - Manipulators stealing from us

Xfinity
#1117144
Throttling down and over charging no integrity
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Xfinity - Throttling down. Bad service

Xfinity
#1116232
1.0
Details
I have been very patient and allowing xfinity yo turn off my internet service. Xfinity is dishonest I believe. They are running up my data allowance and causing me undue expenses. I would like the practice stopped. I want my money back.
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Advertised vs Delivered
Customer service
Reliability
Value for money

Xfinity - Cable service

Xfinity
#1111755
Horrible! Lairs! Bill changes from month to month! Treat their customers horrible!
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During Hurricane Harvey our home flooded and we were rescued from the attic of our house. We lost everything we had. At that time and for several months before the flood we had Xfinity, absolutely loved the service. After2 months , we are moving into another house. I...
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3.3
#1114278
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Day 35 and still with no Comcast Service!!! Saw two Comcast trucks in the Publix parking lot last night one mile from my house but they weren’t working on anything! I’m finally exhausted from being angry. ANYONE who has ANY OPTION FOR ANY OTHER SERVICE PROVIDER USE...
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1.0
I liked
  • When it works right
I didn't like
  • Mindless drones
  • Dishonesty and customer treatment
  • No help with problem
#1113945
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Approximately 3.5-4 months ago I choose xfinitiy/comcast for my cable provider after paying over 150$ deposit to have the cable installed the tech came out and "installed" our cable by the time he was finished pur tv was dropped and smashed o to the floor, the brand...
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1.1
#1113018
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I have called Xfinity mobile a dozen times and each person states they are sorry that everyone else did not do their job BUT I will. Nothing is further than the truth, non one cares and it's a scam of lets just tire the person out if they are not happy. This is a new...
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#1112781
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Service has been poor for the last few months. A tech came out did some rewiring but said I don't know what is causing the problem. But now I want an adjustment on my bill for lost service. They refuse to talk to me unless I give the Last Four of my Social Security...
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Anonymous
Joel Gold

In order to talk to anyone in customer service, they want the last four of your Social Security number. This information can if in the wrong hands can *** your entire life.Com...

1.9
I didn't like
  • Ingteraction with an automated voice
  • Customer service
#1112466
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I added cable service to my internet and since they put it in which has been less than a month , none of the remotes works. $ times I have called Xfinity to get the problem resolved and the only thing the have managed to do is raise my bills with ridiculous fees. I am...
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#1110408
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I signed up for an unlimited data plan. I then started receiving emails after 15 months of service, that I was going over my data. I imediatly called Comcast/xfinity costumer service. The representative assured my that I have an unlimited data plan. But a few months...
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1.3
I liked
  • Promotional prices
I didn't like
  • Fellt like i was baited and then switched
  • Poor customer resolution
  • Lack of full disclosure of billing for the account
#1109974
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