Mount Laurel, New Jersey
1 comment
Not resolved

I've had consistent issues with my service and their customer service. First, I moved and followed everything Xfinity wanted me to do. Regardless, they were unable to sync up my new account (which they forced me to create) and my old account within my web login, which caused several billing issues including me receiving a letter from Xfinity collections because of their mistakes.

When I moved I set up my new plan with them on the phone, which included two cable boxes. They sent me only one box, but billed me for two. I called to explain the issue, the first rep argued with me and told me I actually received two boxes. I gave up and called back the next day, the rep on the phone told me they completely screwed up my account. He could see that it says two boxes were sent, but it also showed that only one box was sent. He resolved the issue over the course of 45 minutes and sent me a new box.

I get the new box, which was an older style box, presumably refurbished. 1 week later it stops working. I was so frustrated I didn't both calling for a few weeks, it wasn't urgent.

Just now I'm using live help on the site to replace my box and upgrade my internet speed. You'll see there are many headlines from a few months ago saying Xfinity has doubled their speeds for some tiers. I told the rep I wanted to upgrade from the lowest tier to the middle tier (Blaster). Blaster was in all of the articles about being bumped from 50mbps to 105mbps. I asked to confirm I would receive the new higher speed when bumping my plan to Blaster. The rep insisted the speed would be 50mbps. I simply asked a few times why and sent over Comcast's press release from months ago. After 15 minutes of frustrating back and forth, including the rep telling me to buy the even higher service to get the speeds I was referencing, the rep finally admitted the speed bump isn't available in my geo. I live in Philadelphia, literally 4 blocks away from Comcast HQ. Whatever.

I'm currently still talking to the rep to have a tech come out to verify my box is broken and give me a new one. She is telling me I need to go to a service center to swap out the box. I've stated I don't want to do that, it's a waste of time, I'd be happy to pay to have a tech come out so we can confirm everything works when he leaves and I don't have to waste so much time. Of course this is an issue... here goes another 30 minutes.

This company really sucks. It's so frustrating that there is no viable alternative and they really don't care about customers at all. This company makes my blood boil.

Review about: Customer Service.

Review #484443 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / Not specified
Preferred solution Not specified

Had an Experience with Xfinity?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Greenbelt, Maryland, United States #809408

If it's four blocks away walk over there and get it fixed !!

You May Also Like

Acn Phone Service Review Acn "They are horrible ...even if you pay them..half the time the phone doesn't work and then they send you threatening..." Read more Smart Circle International - *** Smart Circle International "Are you a psychopath? Are you a ***? Do you have no moral compass? If so, Smart Circle International is the place for you. Everybody hears..." Read more Xfinity TV/Movie Streaming Xfinity "My wife and I were traveling and attempted to use the feature - unfortunately, after logging in, I kept getting error when trying to play recordings/tv/ondemand/anything - I called..." Read more Data Com - Salesforce Which Is A Part Of Salesforce... Is A Big Scam, Fraud And ***-Artist! Data Com "No Wonder They Got So Many Bad Reviews! Many Members Are Scared To Come Out And Tell The Truth! I Have Hidden The Truth Long Enough! Now It Is Time To Spill The..." Read more Don Juravin - Hoax alert! Roca Lab's Gastric Bypass Alternative NO Surgery proven to be a sham! Don Juravin "Don't fall for this internet quackery called Gastric Bypass Alternative NO Surgery. This stuff tastes terrible and shockingly the owner of Roca Labs who claims to have invented this stuff..." Read more Prudential Visas Scam - Beware from big scammer  Prudential Visas Scam "Beware from big scammer - They don’t have valid trade license for immigration activity. - They are not authorized agent for Canada, Australia and new Zealand immigration they even don’t have MARA..." Read more Levin Furniture - Leather scratches too easily and arm is falling off recliner Levin Furniture "Purchased in 11/2015 to replace fabric sofa, loveseat and recliner. Spent over 4K on all Total with $700+ custom order recliner to match. Recliner left arm is put together with..." Read more Sears Garage Door (through the internet) Sears "Summary: 1. New garage door ($1,400). 2. Two months of use. 3. Garage crumples from top down due to improper installation (garage opener set improperly). 4. False advertising (Sears uses..." Read more