Contact Xfinity Customer Service
Xfinity Phone Numbers and Emails
Toll-Free Number:
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(800) 934-6489
Customer Service:
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(866) 366-5756Wi-Fi Service Termination
Accessibility:
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(855) 270-0379
Business Customer Service:
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(866) 950-3789Cloud Solutions
Xfinity Emails:
Xfinity Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Xfinity mainly because of product/ service, staff, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Xfinity is business_referral_info@cable.comcast.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Xfinity Website:
Xfinity Help Center:
Corporate Office Address:
Other Info (opening hours):
Comcast Cable Cancellation Request
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
How Good is Xfinity's Customer Service?
Summary of Xfinity Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xfinity?
Product/ Service Question:
- “Internet connection”
- “No internet”
- “Moving internet”
Payments and Charges Question:
- “Pay bill”
- “Discount”
- “My bill”
Staff Question:
- “Restore service”
- “Phone service”
- “I need someone to come over here and plug in the service that I have for my new apartment”
Request for Information Question:
- “Explain my concerns”
- “Need help hooking up my box”
- “About my internet”
Account Question:
- “Can’t sign on to phone”
- “Trouble recovering or setting new password”
- “Can't find my password or reset it”
Activation/ Cancellation Question:
- “Cancel. Services”
- “Cancel service”
- “Cancelar mi servicio”
Return/ Replace Question:
- “Incorrect bill”
- “Changing service”
- “Change plan”
Shipping and Delivery Question:
- “Wrong address on account”
- “Stop delivery cancel email account NOW”
- “I have not received my Slim card for my phone”
Website/ Application Question:
- “Instaler”
- “Installing internet”
- “Can’t get anywhere with the website”
Cards Question:
- “Sim card lock”
- “Did to give them my card number”
- “Card was taken off of autopay, and questions about charges”
Refund Question:
- “Refund”
- “My refund”
- “Refund 179.03”
Employment Question:
- “Technician did not do his job”
- “Pay off devise”
- “Inside job of Fraudulent activity”
Other Question:
- “Moving”
- “Desconecte el teléfono”
- “Urgent”
Compare Xfinity Customer Service To
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