Contact Xfinity Customer Service
Xfinity Phone Numbers and Emails
Toll-Free Number:
- (800) 934-6489
Accessibility:
-
(855) 270-0379
Support Center For Customers With Disabilities
Business Customer Service:
-
(877) 761-7401
Business VoiceEdge
-
(866) 950-3789
Cloud Solutions
Xfinity Emails:
Xfinity Contact Information
Xfinity Website:
Xfinity Online Chat:
Corporate Office Address:
Other Info (opening hours):
Comcast Cable Cancellation Request
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103.
How to contact Xfinity
Welcome to Comcast, home of Xfinity.
This call may be monitored or recorded.
Enter or say the zip code where you have or want service.
Lets try this. Using your keypad enter the zip code where you have or want service.
Lets try something else. I'll need a phone number or account number to look you up. If you are calling to sign to new service say "New customer".
To use your phone number to look up your account, press 1.
To use your order number to look up your account, press 2.
If you are a new customer, press 3
In order to continue to an agent I'll need to know why you are calling.
For technical support, press 1
For billing, press 2
For other issues, press 3
How to contact Xfinity?
What is Xfinity’s Customer Service Phone Number?
You can reach the Xfinity customer service through various channels including phone, email, chat, social media pages, or visiting an Xfinity store near you.
If you are looking for particular phone numbers to reach out to the company representatives, there are several Xfinity customer service numbers to use. Depending on whether you are a new or existing customer, and the type of service you are subscribed to, you can contact Xfinity by dialing the toll-free number: (800) 934-6489.
Xfinity help center also provides a separate phone number for individuals with disabilities. If this is your case, the phone number you should use is: (855) 270-0379.
After you dial the phone number, the company’s voicemail system will provide you with the following step-by-step instructions:
- Welcome to Comcast, home of Xfinity.
- This call may be monitored or recorded.
- Enter or say the zip code where you have or want service.
- Let’s try this. Using your keypad enter the zip code where you have or want service.
- Let’s try something else. I'll need a phone number or account number to look you up. If you are calling to sign up for a new service, say, "New customer".
- To use your phone number to look up your account, press 1.
- To use your order number to look up your account, press 2.
- If you are a new customer, press 3
- In order to continue to an agent, I'll need to know why you are calling.
- For technical support, press 1
- For billing, press 2
- For other issues, press 3
What is Xfinity’s Customer Service Email Address?
Xfinity customer service also provides an email address that customers can use to direct their queries. If you’ve faced an issue that you’d like to report to the company representatives, you may write a message and send it by email. There are two main Xfinity email addresses that you can choose depending on the concern or issue. The accessibility email is accessibility@comcast.com. For legal matters regarding Xfinity service or general matters, please use the following email address: bbdisclosures@comcast.net.
Please note the Comcast Corporation is the Parent company to Xfinity, and some other brands. Therefore, when dealing with Xfinity support, you may notice that their contact addresses have Comcast as a mention. However, two brands run independently.
On the Xfinity customer support page, the company also urges its customers to visit the Xfinity Support Forum and Reddit for direct help from Xfinity customer care representatives. You can also find answers to the most common FAQs on these forums. Alternatively, Xfinity customer support can be reached via Twitter and Messenger.
Summary of Xfinity Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xfinity Customer Service?
Payments and Charges Question:
- “Payment”
- “Bill”
- “Update debit card”
Staff Question:
- “Internet is down as well as cable I talk to a customer service representative oh my God”
- “Tv not getting service”
- “Is my service off”
Product/ Service Question:
- “Flex box not working”
- “I have no internet connection”
- “Connect”
Request for Information Question:
- “Need help to install X1 TV Box”
- “I have a question about my bill”
- “Don't know how to connect wifi”
Activation/ Cancellation Question:
- “Cancel service”
- “Cancellation”
- “Cancel my service”
Account Question:
- “I would like to change my password”
- “Problem with account”
- “Sign in issue”
Return/ Replace Question:
- “Change account”
- “Replace 4K box”
- “Made a change and they did it wrong”
Shipping and Delivery Question:
- “Did not received my equiptment”
- “Equipment being shipped to wrong address”
- “Never received wifi box”
Cards Question:
- “I need to update my card”
- “Update my credit card”
- “Change credit card info”
Refund Question:
- “Refund”
- “Refund due to outage”
- “Refund movie”
Employment Question:
- “Pay off old account”
- “Pay off”
- “Loss job can't pay bill”
Website/ Application Question:
- “Cannot log on to website”
- “Internet application”
- “Internet application status”
Other Question:
- “Outage”
- “Wifi”
- “Add internet”
About
Internet Service, Customer Care, Bundle
Account, Security System, Commercial
Pros: Frustrated, Customer service is a joke so is managment, Internet, When it works right, Technicians were nice
Cons: Customer service, Unwillingness to rectify situation, Price, Run around between customer service and field techs, Poor customer resolution
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XFinity is a telecommunication provider. Company cooperates with Comcast to deliver full range of services to customers. There are several types of services company provides: watch TV with XFINITY TV, XFINITY Internet and XFINITY Voice. Also web site of the company contains lots of useful information about autos, dating, photo center, community, finance, local, real estate, jobs, entertainment, games, Latino, news, shopping, music, sports, video, travel TV and more. Customers can watch movies online or add them to the watch list. XFinity has a TV schedule on the web site, movie trailers and announces. XFinity has great customer service, that is always ready to answer any questions.
Xfinity is ranked 240 out of 1680 in Telecommunications category
USA
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