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Contact Xfinity Customer Service

Xfinity Phone Numbers and Emails

Toll-Free Number:

  • (800) 934-6489
Call customer service
Send Message

Customer Service:

  • (866) 366-5756
    Wi-Fi Service Termination

Accessibility:

  • (855) 270-0379

Business Customer Service:

  • (866) 950-3789
    Cloud Solutions
  • (800) 391-3000
    Existing Customers
  • (866) 511-6489
    Teleworker
  • (800) 741-4141
  • (855) 335-7922

Business Sales:

  • (866) 429-2321
    Business VoiceEdge
  • (855) 867-5010
    Cloud Solutions
  • (866) 429-0152
    Enterprise Business (New Customers)
  • (855) 869-7188
    Hospitality
  • (866) 524-7482
    PRI Trunks
  • (855) 452-0168
    Small and Medium Business (New Customers)

Investors/ Franchising:

  • (866) 281-2100

Legal:

  • (888) 565-4329
    DMCA Inquiries

Xfinity Emails:

Business Customer Service
Legal
Report Fraud
accessibility@comcast.com
retail_team@comcast.com
dmca_notice@comcast.com
DMCA Inquiries
comcast_privacy@comcast.com
Privacy Inquiries
bbdisclosures@comcast.net
Is this your business?

How to Contact Xfinity Customer Service?

Most Popular Number:

(800) 934-6489
Total calls: 201 127 Issues resolved: 6 451 Last call: Jun 20, 2025
author avatar
PissedConsumer Reporter

You can reach the Xfinity customer service through various channels including phone, email, chat, or visiting an Xfinity store near you.

For phone calls, there are several Xfinity customer service numbers depending on whether you are a new or existing customer, and the type of service you are subscribed to as follows:

Toll-Free Number: (800) 934-6489
Customer service number for individuals with disabilities: (855) 270-0379

Xfinity customer service also provides an email address that customers can use to direct their queries. If you’ve faced an issue that you’d like to report to the company representatives, you may write a message and send it by email. There are two main Xfinity email addresses that you can choose depending on the concern or issue. The accessibility email is accessibility@comcast.com. For legal matters regarding Xfinity service or general matters, please use the following email address: bbdisclosures@comcast.net.

On their customer support page, Xfinity.com urges its customers to visit the Xfinity Support Forum and Reddit for direct help from Xfinity customer care representatives. Customers can also find answers to the most common FAQs on these forums. Alternatively, Xfinity customer support can be reached via Twitter and Messenger.

Xfinity Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Xfinity Website:

Xfinity Help Center:

Corporate Office Address:

Comcast Cable Communications, LLC
One Comcast Center
Philadelphia, Pennsylvania 19103
United States

Other Info (opening hours):

Comcast Cable Cancellation Request

ATTN: Service Change Requests

1701 JFK Blvd.

Philadelphia, PA 19103

More contact details

Xfinity Customer Service Reviews

1.7 / 5
Poor
John S Aba
Xfinity pricing and customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Earlier this year, Xfinity notified me that my internet bill would increase from ~$80/month to $130/month. Frustrated, I called to address this, but their customer service was abysmalreaching a live person felt nearly impossible.

After significant time and effort, Xfinity offered a new rate of $85/month, but required me to pay $130 for the first month and wait for a refund of the difference the next month, locking me in for two additional months.
Before my service period ended on May 20, I called to cancel, only to learn I was paid through June 20. I requested cancellation for June 20, but Xfinity said they couldnt process cancellations more than 30 days out, instructing me to call back after May 20. Note: Xfinitys autopay deducts on the 7th of each month as prepayment for services through the 20th of the following month.
Early June, I arranged AT&T service to start June 18. I called Xfinity to cancel, and they offered $65/month to stay, with the option to cancel anytime.

I agreed, hoping to compare providers. On June 5, I called again to cancel effective June 20, aiming to avoid extra charges for unused service. As someone on Social Security, I must watch my budget and prefer controlling my money rather than chasing refunds. My intent was clear: end service on June 20, the date Id paid for, without further charges.
Shockingly, on June 7, Xfinity emailed a thank you for a $112.26 paymentneither the $85 nor $65 rate promised.

This amount feels arbitrary and deceptive. I called immediately to resolve this, but they claimed it covered service through June 20, contradicting what I was told pre-May 20. Worse, $112.26 exceeds both offered rates, and its origin is unclear. They suggested cutting service immediately and rebating the charge, but I declinedlosing internet before AT&Ts June 18 installation isnt an option.
Despite multiple calls to rectify billing and cancellation issues, Im stuck with an unexplained $112.26 rate.

Xfinitys inconsistent billing, poor communication, and lack of transparency are unacceptable.

I urge Xfinity to refund any overcharges, honor the $65 rate, and clarify their billing practices. I caution others to be wary of this company.

Turkessa Jew
Billing error
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Got placed on a callback schedule.
Only 3 appointments available for today???
Thats unacceptable.
Poor customer service.

Mersades Gbf
Me quede esperando el.codigo

No good no me mandan el codigo. Siempre llamo y no me envia el codigo para cambiar el relog, necesito que me resuelvan loer favor

Genine Ucb
Bill is too high and cannot talk to anyone to get resolved has been going on for months

They are charging me over $400 a month for Internet service. I dont have very good service when I get into other apps I have called through these ridiculous customer service lines that they have the chat lines.

Nothing has worked.

Want to talk to somebody I am unable to talk to anybody cannot get on my account online because they have my old email unable to change it. This is a great scam you guys got going on.

How Good is Xfinity's Customer Service?

Madalena Jmr
Madalena Jmr
Feels Disappointed | May 20, 2025

Horrible!
The Chat Bot is dumb as a rock!
Phone calls end up saying "App error Goodbye".
I looked and looked just to find my Contract start and end date, nothing!. I don't think they want you to find it.
Glad it wasn't an emergency.

Read full quote
Arleene Mpb
Arleene Mpb
Feels Disappointed | Apr 23, 2025

I was trying to get a new phone sim card that never got sent and I cancelled it and I was trying to get cable and they lied to me telling me that I would get some channels which wasn't on the cable so I disconnected it the lady that helped me to uninstall the cable was nice and polite and easy to deal with I've had wi-fi since 24 with Xfinity and I'm ok with that but I would never recommend the cable or phone to anyone else

Read full quote
Henry B Isl
Henry B Isl
Feels Disappointed | Apr 20, 2025

$35 for Internet Service, is great and fantastic! I'm not Paying them $104.90 for it. Nor did they give me an explanation.

Read full quote
Maria A Pkl
Maria A Pkl
Feels Disappointed | Mar 22, 2025

I’m very disappointed. I’m checking into alternative tv services.

Read full quote
Sharon C Oiq
Sharon C Oiq
Feels Disappointed | Mar 19, 2025

Customer service is chat not a live person. I do not like chat when you are trying to change your service that involves possible
your checking account

Read full quote
Xzayvier Gme
Xzayvier Gme
Feels Disappointed | Feb 26, 2025

Terrible

Read full quote

Summary of Xfinity Customer Service Calls

240K TOTAL
CALLS
05:48 AVG CALL
DURATION
11% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Xfinity?

Product/ Service Question:

  • “Internet connection”
  • “No internet”
  • “Moving internet”

Payments and Charges Question:

  • “Pay bill”
  • “Discount”
  • “My bill”

Staff Question:

  • “Restore service”
  • “Phone service”
  • “I need someone to come over here and plug in the service that I have for my new apartment”

Request for Information Question:

  • “Explain my concerns”
  • “Need help hooking up my box”
  • “About my internet”

Account Question:

  • “Can’t sign on to phone”
  • “Trouble recovering or setting new password”
  • “Can't find my password or reset it”

Activation/ Cancellation Question:

  • “Cancel. Services”
  • “Cancel service”
  • “Cancelar mi servicio”

Return/ Replace Question:

  • “Incorrect bill”
  • “Changing service”
  • “Change plan”

Shipping and Delivery Question:

  • “Wrong address on account”
  • “Stop delivery cancel email account NOW”
  • “I have not received my Slim card for my phone”

Website/ Application Question:

  • “Instaler”
  • “Installing internet”
  • “Can’t get anywhere with the website”

Cards Question:

  • “Sim card lock”
  • “Did to give them my card number”
  • “Card was taken off of autopay, and questions about charges”

Refund Question:

  • “Refund”
  • “My refund”
  • “Refund 179.03”

Employment Question:

  • “Technician did not do his job”
  • “Pay off devise”
  • “Inside job of Fraudulent activity”

Other Question:

  • “Moving”
  • “Desconecte el teléfono”
  • “Urgent”

Compare Xfinity Customer Service To

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ATT
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