Contact Xfinity Customer Service
Xfinity Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 934-6489
Customer Service:
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1 (866) 366-5756Wi-Fi Service Termination
Accessibility:
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1 (855) 270-0379
Business Customer Service:
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1 (866) 950-3789Cloud Solutions
Xfinity Emails:
Business Customer Service
Legal
Report Fraud
Xfinity Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Xfinity Customer Service Rating
4.2 out of 5
Contact Method Distribution
99% phone, 1% email
Most Popular Xfinity Phone Number
1 (800) 934-6489
Most Popular Xfinity Email Address
business_referral_info@cable.comcast.com
Average Hold Time
00:04:55
Average Calls duration
6 minutes
Call Volume by Day
View full overview ›
Xfinity Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Xfinity Customer Service Rating | 4.2 out of 5 |
| Contact Method Distribution | 99% phone, 1% email |
| Most Popular Xfinity Phone Number | 1 (800) 934-6489 |
| Most Popular Xfinity Email Address | business_referral_info@cable.comcast.com |
| Average Hold Time | 00:04:55 |
| Average Calls duration | 6 minutes |
| Overall Customer Sentiment | Mostly satisfied |
| Xfinity Live Agent Availability | 6% of callers successfully reach a real person |
| Common Reasons for Contact | Product/ service, staff, payments and charges |
| Issue Resolution Rate | Low (11% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Xfinity | First and last name, address or zip code or phone number |
Call Volume by Day
How to Contact Xfinity Customer Service?
Most Popular Number:
(800) 934-6489
| Total calls: 201 951 | Issues resolved: 6 479 | Last call: Mar 11, 2026 |
Contact Information
Xfinity Website:
Xfinity Help Center:
Corporate Office Address:
Comcast Cable Communications, LLC
One Comcast Center
Philadelphia,
Pennsylvania
19103
United States
Other Info (opening hours):
Comcast Cable Cancellation Request
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
Summary of Xfinity Customer Service Calls
240K
TOTAL
CALLS
CALLS
05:39
AVG CALL
DURATION
DURATION
11%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xfinity?
Product/ Service Question:
- “Internet interruption”
- “5G not working”
- “Tired of reboot tv”
Payments and Charges Question:
- “Trying to overcharge”
- “Bill”
- “Billing issue”
Staff Question:
- “Service out”
- “No service connection”
- “New service questions”
Request for Information Question:
- “Help with a new remote”
- “I ha a question”
- “Need helpwith my Internet ID”
Account Question:
- “Password”
- “Cannot get into email account”
- “I don't have the same email or phone number so I cant log in to pay my bill.”
Activation/ Cancellation Question:
- “Cancel account”
- “Cancel service”
- “Cancelation”
Return/ Replace Question:
- “Change service”
- “Change number”
- “Change plan”
Shipping and Delivery Question:
- “I can’t get the television to work”
- “Have not gotten steaming boxes”
- “Wrong address on account”
Website/ Application Question:
- “Quero instalar mi internet”
- “Instalar”
- “Installation problems”
Cards Question:
- “Wrong card number on file”
- “Sim card lock”
- “Did to give them my card number”
Refund Question:
- “Refund”
- “My refund”
- “Refund 179.03”
Employment Question:
- “Technician did not do his job”
- “Pay off devise”
- “Inside job of Fraudulent activity”
Other Question:
- “Cable tv problem”
- “Wireless router issue”
- “To stop incoming, an outgoing call from one of the phone”
Compare Xfinity Customer Service To
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Xfinity