Contact Xfinity Customer Service
Xfinity Phone Numbers and Emails
Toll-Free Number:
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(800) 934-6489
Customer Service:
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(866) 366-5756Wi-Fi Service Termination
Accessibility:
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(855) 270-0379
Business Customer Service:
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(866) 950-3789Cloud Solutions
Xfinity Emails:
How to Contact Xfinity Customer Service?
Most Popular Number:
| Total calls: 201 127 | Issues resolved: 6 451 | Last call: Jun 20, 2025 |
Xfinity Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Xfinity Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Xfinity is 8009346489. 85% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 71% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as Xfinity may ask you for the following information to identify you as a customer: first and last name, address or zip code or phone number.
People call Xfinity mainly because of product/ service, staff, payments and charges.
11% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Xfinity is business_referral_info@cable.comcast.com. 56% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Xfinity Website:
Xfinity Help Center:
Corporate Office Address:
Other Info (opening hours):
Comcast Cable Cancellation Request
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103
Xfinity Customer Service Reviews
Earlier this year, Xfinity notified me that my internet bill would increase from ~$80/month to $130/month. Frustrated, I called to address this, but their customer service was abysmalreaching a live person felt nearly impossible.
After significant time and effort, Xfinity offered a new rate of $85/month, but required me to pay $130 for the first month and wait for a refund of the difference the next month, locking me in for two additional months.
Before my service period ended on May 20, I called to cancel, only to learn I was paid through June 20. I requested cancellation for June 20, but Xfinity said they couldnt process cancellations more than 30 days out, instructing me to call back after May 20. Note: Xfinitys autopay deducts on the 7th of each month as prepayment for services through the 20th of the following month.
Early June, I arranged AT&T service to start June 18. I called Xfinity to cancel, and they offered $65/month to stay, with the option to cancel anytime.
I agreed, hoping to compare providers. On June 5, I called again to cancel effective June 20, aiming to avoid extra charges for unused service. As someone on Social Security, I must watch my budget and prefer controlling my money rather than chasing refunds. My intent was clear: end service on June 20, the date Id paid for, without further charges.
Shockingly, on June 7, Xfinity emailed a thank you for a $112.26 paymentneither the $85 nor $65 rate promised.
This amount feels arbitrary and deceptive. I called immediately to resolve this, but they claimed it covered service through June 20, contradicting what I was told pre-May 20. Worse, $112.26 exceeds both offered rates, and its origin is unclear. They suggested cutting service immediately and rebating the charge, but I declinedlosing internet before AT&Ts June 18 installation isnt an option.
Despite multiple calls to rectify billing and cancellation issues, Im stuck with an unexplained $112.26 rate.
Xfinitys inconsistent billing, poor communication, and lack of transparency are unacceptable.
I urge Xfinity to refund any overcharges, honor the $65 rate, and clarify their billing practices. I caution others to be wary of this company.
Got placed on a callback schedule.
Only 3 appointments available for today???
Thats unacceptable.
Poor customer service.
How Good is Xfinity's Customer Service?
Summary of Xfinity Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Xfinity?
Product/ Service Question:
- “Internet connection”
- “No internet”
- “Moving internet”
Payments and Charges Question:
- “Pay bill”
- “Discount”
- “My bill”
Staff Question:
- “Restore service”
- “Phone service”
- “I need someone to come over here and plug in the service that I have for my new apartment”
Request for Information Question:
- “Explain my concerns”
- “Need help hooking up my box”
- “About my internet”
Account Question:
- “Can’t sign on to phone”
- “Trouble recovering or setting new password”
- “Can't find my password or reset it”
Activation/ Cancellation Question:
- “Cancel. Services”
- “Cancel service”
- “Cancelar mi servicio”
Return/ Replace Question:
- “Incorrect bill”
- “Changing service”
- “Change plan”
Shipping and Delivery Question:
- “Wrong address on account”
- “Stop delivery cancel email account NOW”
- “I have not received my Slim card for my phone”
Website/ Application Question:
- “Instaler”
- “Installing internet”
- “Can’t get anywhere with the website”
Cards Question:
- “Sim card lock”
- “Did to give them my card number”
- “Card was taken off of autopay, and questions about charges”
Refund Question:
- “Refund”
- “My refund”
- “Refund 179.03”
Employment Question:
- “Technician did not do his job”
- “Pay off devise”
- “Inside job of Fraudulent activity”
Other Question:
- “Moving”
- “Desconecte el teléfono”
- “Urgent”
Compare Xfinity Customer Service To
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