Xfinity - Customer Support that Ignores Customers

140 of 390 Xfinity reviews

I signed up for the Internet Pro Plus with X1 service that has 45 TV stations plus HBO and the X1 cable box, the DRV, software and presumably the cable modem.The first attachment shows what I signed up for (October 20).

I got something else (called Internet Performance 25?) that has only a fraction of the package, but at the same cost. The package has no TV stations, no XI service or equipment. I spent half a day with customer support attempting to get the correct package. I thought they had 'fixed' it.

What I found was, I was assigned the same package, but at about twice the installation price.

See two bills in two attachments.I still have no X1 system, no TV stations and no DRV.

This review is a subjective opinion of a user.
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More Review Details

Price Affordability
Website
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Dishonest service tech
    • Customer treatment
    • Deception

Reason of review:
Order processing issue
Preferred solution:
Deliver product or service ordered
Product or service
Xfinity Pro Plus With X1 Plan
Review category
Telecommunications
review #727032

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