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Xfinity - Didn’t care

Paid my first bill. A Flue days later I get a email saying they’re going to turn my service off unless I pay $50 ? When I call them up and tell them they say they don’t care agent says send their equipment back through UPS . Agent said they made the Mistake but I have to still pay !
3.9
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Advertised vs Delivered
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Customer service
Discounts and Special Offers
Diversity of Products or Services
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Product or Service Quality
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#1329520
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Had service for two years. Continually losing connection numerous times daily with screen freezing up and controls useless. Had techs out three times in the last month. Changed everything, boxes, bad connections. Every remaining connection was checked for snugness....
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1.8
I liked
  • Nice people
I didn't like
  • This access screen
#1265550
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They gave us a price let us to believe we were going to have channels that we don't have they also told us that we would get Cinemax for free for a year when I didn't have History Channel or Discovery Channel or Learning Channel and my bill was way over $130 I...
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1.0
#1210578
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Xfinity - Cable service

Horrible! Lairs! Bill changes from month to month! Treat their customers horrible!
#1111755
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Dealing with Xfinity Mafia!

Late on paying bill, my bad, but had emergency with kids. Comcast sends two men to my house to threaten me. Who are these people, the mafia??
1.0
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1081058
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it has happened over the last agreement & I don't know why you think this is wright. the bill started out as a package for all 3 services for 30 dollars each. now I am paying almost $50.00 dollars per service. this is not what I signed up. there is no way this is...
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1.9
I liked
  • Service is continuous
  • Having internet
  • When it works right
I didn't like
  • Decietful pratices
  • Monthly bill
  • Price
#1041020
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We purchased our own modem, the latest and the greatest, and compatible with Xfinity. It's been 4 months since we contracted with Xfinity for internet and cable...all was going well...speed was great...then BOOM...3 weeks later...no internet...cable was OK...we...
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#934040
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I live in a building and x-finity is the only option I have for cable. The service is absolutely terrible. Over three months the cable was interrupted several times sometimes for over 24 hours. So does the internet and phone. Customer service is rude and the staff...
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#921244
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Thursday our Cable Box went out on Thurs eve, Friday I came home to a door tag that said there was a noise issue, so I called Cable they responded that someone would be here Sat at 5:30 PM - I reiterated are you sure that there is no window of time and she said no and...
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1.0
Parkland,Florida
I liked
  • Frustrated
I didn't like
  • Inefective technical support
  • Lying call centers
#916814
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Contact Xfinity

Mailing Address:
Comcast Cable Communications Management, LLC
One Comcast Center
Philadelphia, Pennsylvania 19103
United States
Phone:
(800) 934-6489
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Xfinity Products and Services

My son got Comcast Xfinity alarm system approx 3 months ago. False alarms started within the first weeks. The cause of the false alarm is a motion detector in the living room. The tech guys never knew the cause but it continued to false alarm while I was out of town, a...
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1.0
I didn't like
  • Overall customer service
  • Faulty equiptment
#902146
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