Not resolved

I requested to speak to store manager for intermittent connections instead of wasting time talking to other ruthless, lazy, careless staff who think customers are under their hands, this big woman Katy's ego caused her "kicked customers out ".

I was kicked out 5 times out of 7 by this woman Katy DUE TO REQUEST TO SPEAK TO REAL STORE MANAGER FOR HELP. Since her store manager was absent most of the time and enjoyed Katy cover him up all the time, Matt - the store manager must have allowed Katy's bullying to customers. She should be fired AT ONCE for bullying customers and instructed other staff to go "inside" not helping customers to drive customers away.

Xfinity has predatory billing practice and often change your billing without your consent or erased mutual agreement and add any $$ to your digital billing to "ruin your credit" or "invented " more $$ on your bill to rob customers off. Their notorious, predatory billing or service with skewed explanation caused many cancelled service. Xfinity dose not deserve customers' support to give them business AT ALL.

San Jose Westgate Store (95129) was a terrorized Xfinity house as customers are under their employees' whim and ruthless treatment with or without getting help.

I would advise all to boycott Xfinity not giving them any support.

Reason of review: Problems with payment.

Monetary Loss: $880.

Preferred solution: Fire dreadful, angry, crazy Katy from Xfinity, request 1 year free internet >= 25 MBS.

Company wrote 0 private or public responses to the review from Oct 18.
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