Traded old for new, wanted Yankee baseball games.New X-1 remote did not work, had to drive 1 hr.
to replace remote. Manager said "Hey, it happens. This was after a 30 min. help line call saying a new remote could be sent to me in 5 biz day's.
Another hour drive back the new remote still has problems. Help line contact offers to call me back, never calls back. Machine fixes itself, still no voice command. Turn on this AM, picture frozen, audio movable yet picture not.
Help line after 30 min. re-boots my unit yet still freezes 2-3 X.
This Sucks!Help or Gone
This person wrote the review because of poor customer service of xfinity x1 remote from Xfinity. Reviewer claimed that he or she wants Xfinity to offer any options to resolve the issue.
The most disappointing in user's experience was service does not work and employee attitude. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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