charged $100 for using "too much data". No notice of $100 fee in advance; no notice that you can block things; no notice that you can pay additional $11/mo to avoid $100 fee; no notice.

No explanation.

I was told when I got service that if I went over it was not a problem, they would charge $10 for the next 50gb of data; no worries. That was wrong info apparently and I don't have it in writing; just in my notes.

Asked if this could or would happen every month -charging $100 for a small overage (1 or 2 days), I was told "yes" unless I agreed to pay an additional monthly fee of $15. We apparently use all data. I don't know how to check data.

They don't tell me how much data I used or how much "extra" data I use.

And, there is no way to verify if the numbers are correct. I must believe them.

User's recommendation: find another company; don't trust xfinity; terrible service; on hold 4 hours!

Location: San Pablo, California

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Xfinity Reviews

  1. 956 reviews
  2. 359 reviews
  3. 213 reviews
  4. 103 reviews
  5. 86 reviews
Xfinity reviews