Xfinity - No customer service or support
Update by user Mar 04, 2021
It's been a nightmare since they learned i can't return the equipment. Literally NO ONE has any desire to help anymore.
Original review posted by user Mar 04, 2021
Initially i had major issues correcting billing. In December i became homeless and my ex roommate swiped my equipment.
So in January i was working with Xfinity trying to set up payment arrangements. My first payment was supposed to be February. It wasn't taken out. I was told my account was in collections.
I have yet tho to ever speak to someone in collections. I've been trying over 45 days now to set something up. The *** won't help tho. So I'm going to speak to my attorney.
I'm done. Can't believe i can't basic help like setting up payment arrangements. That's beyond stupid. Today again i got in a chat, and they insisted on sending me to technical support.
That's how stupid this has gotten. What the *** will technical support do for me regarding a bill?
It's very hard not typing the words in my head. Saying I'm pissed is an understatement!
User's recommendation: Get a satellite or service thru anyone else besides xfinity.
Product or Service Mentioned: Xfinity Account.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
Xfinity Cons: Crappy, Unwillingness to rectify situation, Cost for service, Price untrustworthy, Very methodical but ineffective tech support.
Location: 10848 Southeast Oak Street, Portland, OR 97222
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