Denver, Colorado
0 comments
100% full Not resolved

Update by user Oct 12, 2016

There is justice in this world.The FCC fined Comcast/Xfinity $2.3 million for placing unwanted service charges on customers bills.

October 11, 2016

http://www.tomshardware.com/news/fcc-fine-comcast-unwanted-services,32845.html

I was refunded $15.00 for the $79.84 they charged me, and they promised to remove that service charge from next months bill.I will be reading future bills with a jaundiced eye.

Original review posted by user Oct 07, 2016

Xfinity/Comcast added $4.99 per month to my bill for an "internal protection plan" without my agreement over a year ago.They buried it in the bill.

I did not see it and did not use it, just paid for it. Supposedly this covers your modem being fried which is why I have a surge suppressor. This is not the first time Comcast pulled a dirty trick on me. Please check your bill and see if they are doing it to you.

I called and after a 25 to 30 minute wait to talk to a supervisor, found they were not ashamed of this ripoff.How did our Denver City Council give them a broadband monopoly?

Review about: Xfinity Internet Service.

I didn't like: This was the second time they screwed me.

Review #932873 is a subjective opinion of a user.

2.4
Coverage Area
Website
Product or Service Quality
Customer service
Exchange, Refund and Cancellation Policy
Billing Practices
Diversity of Products or Services
Discounts and Special Offers
Price Affordability
Style and Design
Reliability
Warranty
Advertised vs Delivered
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Pricing issue / $80
Preferred solution Let another company provide broadband service in Denver.

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