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After being on the phone for 40 minutes with your rep on 10/6/2020 @ 11:03 an incoming call from your center I advised the rep she had not explained the reason for my bill increase and all she was doing was reading totals to me. She kept staring she didnt see any changes and continued to do the something read the amount on the screen , I asked for her name and she asked why did I need her name, I advised her I wanted to write a letter and be able to identify who I talked to because for the last 40 minutes she had advoided answering my question as to why the increase. She said Jenny, Jenny I cant hear you and hung up on me when I tried to respond .a typical move for customer service when they cant help you is to say a bad connection and hang up
Preferred solution: Let the company propose a solution.
Location: Philadelphia, Pennsylvania