Xfinity Questions and Answers
Hi! I've been trying to figure out how to reset my Xfinity remote, but I couldn't find clear instructions on how to do it myself.
Can you please guide me on how to reset the Xfinity remote?
Your assistance would be greatly appreciated. Thanks a bunch!
Should this company have a class action suit?The service and help is unacceptable, and they force you to use automated prompts which only forces consumer to go online or text with digital assistant. Texting trying to get help is painfully frustrating.
Customer Service is No Service. For those that have handicaps no assistance is provided.
So again forced to physically visit store. Which when scheduled appointment is made, only to show up and be told several customers ahead of me. And wait time is 30-45 minutes. After spending 2 hrs on the phone with a rep, who was terrible. Then next day spent over 2 hours chatting with digital assistant, ultimately no resolution and complete waste of time. So I schedule physical visit. Unacceptable, Unethical, and should be held accountable for pain and suffering directly caused. Plus cost of time.
Why won’t anyone provide info??Cable and internet have been out close to a month without ANY info on what/when there will be a resolution. Can’t get passed customer service wanting to send a tech out repeatedly to do nothing.
It’s literally the only answer they give and repeat it like robots. What a waste of time!!
Is there not a single note or suggestion or scheduled job to fix???? Why is this so difficult???
I really hate to hear you’re going through that but you know in my experience I would expect nothing less of Xfinity and now I’m getting a something I supposedly owe. I want something because I’m a law customer. I have not been a customer of theirs for 56 years I have an outstanding bill of $651 because they overcharged me and won’t talk to me and I will not pay it. I am going to try customer service and see if they cannot do something about this stuff. I’m tired of getting it. I’m so sorry if I were you I would just stream everything it’s cheaper anyway good luck.
How do I unsubscribe.
Didnt know I had to pay for getting a ph number
- Contact Xfinity customer service at (800) 934-6489 so they can guide you through the process.
- Chat with them online.
- Visit your local Xfinity Store.
How can I find out if I can be rehired.
To get more information about the Xfinity hiring rules, please contact the Xfinity customer care team:
- by phone at (800) 934-6489 (toll-free number within the United States);
- via the live chat at xfinity.com/support/contact-us;
- via the company's social networks.
Can I keep the same internet plan but cancel my cable?
According to reddit.com in order to cancel your TV service and keep your Internet you should contact Xfinity customer service. You can reach them via the live chat at xfinity.com or via the company's social networks.
Who do I speak to turn it on or come get your box turn it off come get it please.
Didn’t workout for me
did that over 300 times it has now been two years one year since the Connecticut Attorney General has contacted you I am still being recorded 24 seven your company does not take this seriously I have lost over $10,000 all of my crypto stolen and they continue to attack me if you guys acted in the beginning it would've just been my identity stolen now you have at least 20 houses I know this from 15+ years and telecommunications
I keep getting emails telling me email is changing. Are these legit?I keep getting messages that you are upgrading email and my incoming emails have been put in pending status. Are these emails legitimate?
You may also contact the Xfinity customer care team for assistance. You may reach out to them via the live chat at xfinity.com or via the company's social networks.
How do I get my refund for the months I have canceled and Have been billed for April till September.
I canceled Xfinity in West Springfield Massachusetts in April and I’m still being charged and I didn’t even have a TV and I am in California since March 10 why am I still being billed I have called NetflixAnd they say you are still billing me through Xfinity why I would like to be Reimbursed for the months that I have canceled it because I called yesterday to get Netflix I would like to subscribe now but not have been billed for the past six months I did not use it
- via live chat at xfinity.com/support/contact-us;
- by phone at (800) 934-6489;
- via the company's social networks.
Can i buy from you the internet box?Im renting from you tha box for the internet . I will like to buy it , insted of rentin . If i can how much cost?
To get more information about what equipment you can buy for Xfinity services, please contact the Xfinity customer care team:
- by phone at (800) 934-6489 (toll-free number within the United States);
- via the company's social networks;
- via the live chat at xfinity.com/support/contact-us.
To reset your Xfinity remote, follow these steps:
1. Remove the batteries from your remote.
2. Wait for at least 30 seconds.
3. Put the batteries back in, ensuring they are inserted correctly.
4. Press and hold the "Setup" button on the remote until the LED light blinks twice.
5. Enter the code "981" using the number buttons.
6.The LED light should blink twice again, indicating the remote has been reset.
That's it! Your Xfinity remote should now be reset and ready to use.