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Update by user Jan 07, 2020

I have absolutely any at all belief any thing will ever come of this that will not cause me further abuses and harm. I’m truly convinced that it’s dangerous and not at all wise to ever have any form of any product that has any at all relation to Xfinity. I am one that...

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13 comments
#2195658

I had the same problem with them

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ID
#1754660 Review #1754660 is a subjective opinion of poster.
Service
Xfinity Internet Service
Cons
  • Wrongly taking your money
  • Lies
  • Taking wrong sums of money from you bank
Reason of review
I have A long checklist of horrible issues
Loss
$242
Preferred solution
Be adequately compensated for the losses xfinity is causing me and the request I have from the beginning asked for. Transfer my same service to the new address where I live. Is this really that damn difficult that now I’m unable to pay for my medication

Cancel BET+

Cancel BET+ complete refund this so not be this difficult tried several times could not get in I stared trying to cancel free 7 day trial couldnt get in cant talk to an agent perhaps so they could do it on their end

User's recommendation: work on a solution for cancellation.

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ID
#3703742 Review #3703742 is a subjective opinion of poster.
Location
Detroit, Michigan

Cancel Bet+

I want to cancel Bet+ I want a refund back to my account you cant speak to an agent remove the app as soon as possible not interestedagain you cant to to anyone? CANCEL BET*
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ID
#3703711 Review #3703711 is a subjective opinion of poster.
Location
Detroit, Michigan

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New Reviewer

Unlimited is not unlimited

Using my phone as a mobile hotspot cause no internet service is available. Have unlimited data plan, Xfinity called me and advised if I use too much next month, theyll suspend my phone for 12 months, but Ill still have to pay.
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ID
#3703657 Review #3703657 is a subjective opinion of poster.
Location
Portland, Oregon

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New Reviewer

Pay bill

I have been asking for deal's when I came into the actual building and I was told that there were no deals that were available now I'm paying for a high cable bill I have signed up for the $30 dollar rewards I have not received anything from you guy's. I got nothing saying my deal was done with the package you guys gave me. I had a cable person actually came over and checked my equipment and said I look into different equipment but I'm not going to get charged for the New equipment I should have been given when I first signed up. Thank you for your time. Sincerely Alfonzia s bell.
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ID
#3703200 Review #3703200 is a subjective opinion of poster.
Location
Lynnwood, Washington
New Reviewer

Cannot get the issue resolved!

No service for 2 days and multiple people telling me they will fix the problem and call me back but they don't!
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ID
#3702527 Review #3702527 is a subjective opinion of poster.
Location
Tampa, Florida

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New Reviewer

Interruptions of service intentionally.

Constant interruptions in the television signal even after a 45 minute conversation with a supposed technician. They are doing it intentionally to try and sell me an upgrade. Although I had not had these problems a few months ago, they refuse to stop playing with the signal. Why must they harass us senior citizens when they don't have a reason other than greed. They leave me no alternative than to seek another provider.

User's recommendation: Seek another cpany.

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ID
#3702403 Review #3702403 is a subjective opinion of poster.
Location
Rockford, Illinois
Pros
  • No pros all cons major cons
Cons
  • Process trying to talk to someone
Preferred solution
Price reduction

Check on service tech did not arrive to set upbtv service

You sent service tech to wrong apartment. And on top of that he was told where I loved two 150 feet behind that bldg to a ground floor apt but your stupid grilled he was not allowed to come around corner and fix my tv service. Plus your auto call program sucks

User's recommendation: Get something else.

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ID
#3702129 Review #3702129 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania

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New Reviewer

We're sick of xfinity sorry *** services

Made us upgrade on new modem still can't get wifi in the house at times TV shows look like puzzles on certain channels this *** getting old for the price they charge
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ID
#3701656 Review #3701656 is a subjective opinion of poster.
Location
Atlanta, Georgia

I cancelled my order and he said he would stop the delivery of equipment. Liar it came and I didn't move in. I can't get a customer service just a stupid robot saying things that don't have anything

Can't find out why when I cancelled my order equipment was still delivered. I didn't move in. Can't seem to talk to anyone except a non human that doesn't bring up anything to get a live customer service agent. I better not get billed the man told me he cancelled the equipment when he cancelled my order.Yet it still arrived.
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ID
#3701521 Review #3701521 is a subjective opinion of poster.
Location
Philippi, West Virginia

Added mobile service

More difficult than expected will be going into store to activate . The web page wouldn't accept the Sim # for some reason maybe cause after hours. After 6 pm. Instructions were confusing.

User's recommendation: Store visit for Sim activation sometime wrong with the site.

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ID
#3701295 Review #3701295 is a subjective opinion of poster.
Location
Irvington, New Jersey
New Reviewer

Can not speak to anyone,

Trying to get a billing issue resolved. Evidently my cc expired and they didnt let me know from automatic payments, just charged late fees
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ID
#3701058 Review #3701058 is a subjective opinion of poster.
Location
Jensen Beach, Florida
Pros
  • Great when working
Cons
  • Cannot speak with customer service rep
Loss
$20

No one connected our internet

No one has connected our cable for us person who sent didnt even open up cable box we have no internet

User's recommendation: Never.

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ID
#3700060 Review #3700060 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

No se solucionó el l provlema

Me están cobrando 33 dólares de mas en mi bill por los últimos tres meses y solo me pudo regresar un mes y tengo que llamar otra vez para los demás meses porque solo pueden regresar de un mes así que tengo q llamar dos veces mas
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ID
#3699615 Review #3699615 is a subjective opinion of poster.
Location
Mcminnville, Oregon

It is impossible to speak with someone

Spent over 3 hours trying to get service set up. Each person I talked to had a different answer. They need to have the ability to speak to a live person.
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ID
#3698924 Review #3698924 is a subjective opinion of poster.
Location
Aurora, Colorado

Land line

My landline had no dial tone after several tries on the Internet which seems sort of agonizing I called the number I found,reached someone in the Philippines rather quickly and he was very helpful I could understand him very well he made arrangements for a repair man after doing some tests. repair man came in used his expertise to fix the problem very well satisfied with him and the man I talked to in the Philippines

User's recommendation: Try the 800 number first and check for wait time.

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ID
#3698858 Review #3698858 is a subjective opinion of poster.
Location
Logansport, Indiana

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