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Update by user Jan 07, 2020

I have absolutely any at all belief any thing will ever come of this that will not cause me further abuses and harm. I’m truly convinced that it’s dangerous and not at all wise to ever have any form of any product that has any at all relation to Xfinity. I am one that...

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8 comments
#1967019

Did you file a complaint with FCC? What was the result? Did you directly contact the corporate offices to complain?

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ID
#1754660 Review #1754660 is a subjective opinion of poster.
Service
Xfinity Internet Service
Cons
  • Taking wrong sums of money from you bank
  • Lies
  • Wrongly taking your money
Reason of review
I have A long checklist of horrible issues
Loss
$242
Preferred solution
Be adequately compensated for the losses xfinity is causing me and the request I have from the beginning asked for. Transfer my same service to the new address where I live. Is this really that damn difficult that now I’m unable to pay for my medication

Not happy with the service

I am new customer of xfinity &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; my internet is not working properly, i tried to contact customer services and my call was on hold for more than 20 minutes & even my internet issue not solved yet. I am really not happy with the services.
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ID
#2619951 Review #2619951 is a subjective opinion of poster.
Location
Newark, Delaware
New Reviewer

My bill

I'm trying to see why is my bill so high? It went up tool 400 dollars. I just need to speak to someone, because I have been trying to contact someone. Can y'all please get better with y'all customer service.
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ID
#2619684 Review #2619684 is a subjective opinion of poster.
Preferred solution
Price reduction

My internet won't work.

I pay my internet bill,but it still doesn't work. It says I need to activate it. It was activated months ago. When I attempt to reactivate it, it says I'm providing the wrong phone number. What other phone number is there?

User's recommendation: don't get xfinity. Your money goes down the drain.

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ID
#2619470 Review #2619470 is a subjective opinion of poster.

Poor mobile service

Trying to reactivate an xfinity phone and they say it isn't compatible. I purchased the phone from xfinity mobile. They are bad news.Us e

User's recommendation: Xfinity is the worst.

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ID
#2619072 Review #2619072 is a subjective opinion of poster.
Location
Arlington, Massachusetts
New Reviewer

Terrible service

One advisor said he would call me back on June 19th with the issue resolved. I had my services disconnected last November. Turned my modem in the third week in November. Anyway I have come to find out that I was charged again December 3rd. When I signed up there was no early termination fee.

User's recommendation: Please do not sign up. Wasting your time.

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ID
#2619006 Review #2619006 is a subjective opinion of poster.
Loss
$65
Preferred solution
Full refund
New Reviewer

Got charged after canceling and no refound

I called to cancel and the lady said since it was already charged she will redound me a prorated amount. I still have not gotten that amount. Was wondering what else I needed to do to get my money back.
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ID
#2618800 Review #2618800 is a subjective opinion of poster.
Loss
$80
Preferred solution
Full refund

Can't install equipment

I would like someone came to install the internet the last personas that you send here said that he can not go up to the roof and if i have to pay for that service is not problem.
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ID
#2617443 Review #2617443 is a subjective opinion of poster.
Location
San Jose, California

Lied to about installation

I told the rep when I made the order that it had to be Thursday between 3-5. She told me she would have to contact the supervisor to see. She told me the supervisor said okay and I find out that she didnt speak with anyone. She just wanted to upsale me to get the commission.

User's recommendation: Confirm your orders.

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ID
#2617395 Review #2617395 is a subjective opinion of poster.
Location
Oklahoma City, Oklahoma
New Reviewer

Report fraud

Xfinity - Report fraud
We have a Comcast account it was closed correctly with a zero balance. Comcast has a history of extending credit and installing accounts with multiple addresses using our social and name! We try to resolve but cannot because by the time we find out the issue is at collection.

User's recommendation: Use someone else at all cost to save your credit score.

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ID
#2617356 Review #2617356 is a subjective opinion of poster.
Loss
$578
Preferred solution
Acknowledging that Comcast is trying to collect an account that is identity theft- we have an account in good standing. This is not the 1st time Comcast has allowed someone to open an account at another address using my information!

Bad service been with you 35 years call me back at 732-604-****

I was signed up with a contract my bill is 230 a month . Im ok with that part . I requested another modem because part of my house doesnt get internet . The woman disconnected my old contract and cancelled my internet completely . I work remote . She got it all wrong and instead signed me up with a new contract with our showtime And epic which was my old package . Now I pay 234 fir just Netflix . I had to go out and buy a EERO system which works great now I have internet but they tell me I cant get my old package contract back which Had Netflix and showtime and epic Someone pkease call me
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ID
#2617250 Review #2617250 is a subjective opinion of poster.
Location
Maple Shade Township, New Jersey

Service problems

I, as well as neighbors, have experienced intermittent Wi-Fi and TV service issues, e.g. frozen TV shows, kick-offs from movies, slow computer response. I went through multiple robo reboots and then determined that a technician was required. This led into multiple time-wasting calls to reach a live person who would repeat the rebooting process.i didii

User's recommendation: I did learn a trick from a nice agent that gets you to a real person quickly: press the # key twice. I did get my cable wire replaced and it is better but still weak signal. They are now promoting a better service for "only" $11 more per month. I now suspect they've dialed back the speed to get us to pay more for what we should be getting as a base service.

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ID
#2616197 Review #2616197 is a subjective opinion of poster.
Location
Atlanta, Georgia

Bill high

Had movies on that we didnt watch also I dont understand why we keep getting these outrageous bill and we have one of the low rates

User's recommendation: You all just to high in prices.

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ID
#2615466 Review #2615466 is a subjective opinion of poster.
Location
Huntington, West Virginia
New Reviewer

Tech support

They consider a bot that can only answer about 5 types of questions, most people have already tried all of their suggestions. Just cannot get to an actual person to explain your problem. So frustrating.

User's recommendation: Hope everything works.

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ID
#2614159 Review #2614159 is a subjective opinion of poster.
Location
League City, Texas
Preferred solution
A actual person to talk with

Remote not working we are now experiencing continuous phone calls , if we answer they are reporting that they are returning out call !

Continuous phone calls We did NOT MAKE THE CALLS THEY ARE SAYING THAT THEY ARE RETURNING OUT CALL CALLS ARE EVERY MINUTE VERY DISTURBING
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ID
#2614125 Review #2614125 is a subjective opinion of poster.
Location
Sugar Land, Texas

Not working

Not good............................................................................................
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ID
#2612729 Review #2612729 is a subjective opinion of poster.
Location
Chicago, Illinois

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