Latest review first
To start, the price they advertise on TV, ya add a minimum of another $100 to that for your monthly bill. Also, keep a close eye on your bill because random small charges appear and they can’t tell you what they are but then try to tell you it’s maybe for a movie you...Read more
I went to the Xfinity store in Centennial, CO to purchase a new phone, the sales consultant who helped me was JOHN ELDRIDGE. He was AMAZING!!! He not only answered my questions, but led me to the phone that best suited me, helped me get started, and tested everything...Read more
- Customer support
Purchased two IPhone XRs at Xfinity Mobile on Saturday, Oct. 27, 2018. They came with a 14 day return provision. Phones do not work at my home or in my neighborhood or in many other places we frequent. I went to return the phones 3 days after purchase and was told that...Read more
We have had Xfinity for 10 months. For the past 3 we have had technicians to our home almost weekly in regards to loosing connection to our WiFi. Due to our ongoing complaints we move directly onto customer retention and no longer have to deal with the off shore...Read more
- Voice remote which lit up once it is picked up
I didn't like
- Everything else
I requested to speak to store manager for intermittent connections issue instead of wasting time talking to other ruthless, lazy, careless staff who think customers are under their hands, I asked to speak only store manager - Matt or John - reasonable assistant...Read more
I know you probably don't care but I witness one of your drivers speeding in a school zone under a FLASHING YELLOW LIGHT I blew the horn at him in *** he would slow him down but no it did not!!! just so happens I notice he turned down my street and pulled over in my...Read more
I didn't like
- Uncaring drivers on the road
I requested to speak to store manager for intermittent connections instead of wasting time talking to other ruthless, lazy, careless staff who think customers are under their hands, this big woman Katy's ego caused her "kicked customers out ". I was kicked out 5 times...Read more
Xfinity - Gift card
I switched to comcast from Directv. Comcast promised me a gift card for switching. In 18 weeks I was to receive it. Didn’t receive. I called and they had no record of me getting the gift card. They are a scheme company. I’m switching back. Folks please get it in writing before switching. Rip-off company.
Xfinity - Terrible infrastructure and customer service
Was sent a used car let box when were told they would send a new one. The box has problems and even after contacting customer support they were unwilling to assist due to a technicality in the account. Big waste of time and money. Wish we stayed with RCN.
Xfinity - Remote
I am elderly, and my husband has no use of his right arm. The remote buttons are hard to push, and very hard to see. He can't use i, so i do it for him. Voice control helps, but can't do everything. You need a remote for handicapped people.
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