Xfinity Reviews and Complaints
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3
Issues
resolved
646
Total
reviews
$200K
Claimed
losses
$1.3K
Avg
loss
41.4K
Page
views
What was your experience with Xfinity?
Customers don't like
- Customer service
- Price
- Unwillingness to rectify situation
Customers like
- Internet speed
- When it works right
- Promotional prices
I purchased 2 I phones from Xfinity mobile in Feb. 2018, both had a $200.00 rebate. I received 1 rebate of $200.00. When I contacted Xfinity about this, I was told I should have gotten 2 and they will look into it. They gave me 2 separate ticket numbers and told me to...
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I liked
- Mobile phone plans
I didn't like
- Poor customer service
- Issues take several calls and a complaint to bbb to get resolved
- Not following through on promises
Xfinity - Don't they want me to pay my bill?
My service is suspended because they will not accept partial card payments and there is no physical place to pay them cash. They only allow automatic bill payment through a card on file. For such a huge company, one would think they would have many options for payment.
My father is on hospice. My mother would like to take over his account. Xfinity will not give us any solutions other than waiting until immediately after his death & presenting them with the death certificate. No one wants to be worrying about switching internet...
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I transferred internet service on 16 June 2018 and I have all my bills set to auto pay , including Xfinity. I actually spoke with a rep to get the transfer done. Over this past weekend I received an email from Xfinity saying my balance due was $0.00. I thought great...
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Xfinity - Pissed off
Customer service is so bad Only have TV service b/c I do not want anything else to do with xfinity Now let us talk about the cost, way too much so just called and will change if I change my package or bundle and have even more of their services/products. So told nice foreign agent that I will be shopping for other options.
Xfinity has been tearing up my neighborhood laying fiber lines for almost a week. Waking up to a jackhammer and having access to your own driveway blocked by trailers and trucks after waiting almost fifteen minutes to just get past them further down the road. Now the...
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I would like to set up automatic payments on the 15th of the month. I talked to Josie in billing and she says it cannot be done. She refused to let me speak to a supervisor or manager. This is vey hard for me to believe. EVery company in America is able to do this....
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I didn't like
- Poor customer service
I reported or tried to do so about cable being exposed out of box. How do you ask if its cable? Well it has a splitter had the end of said cable!!! I had an issue with my tv picture freezing up and made call got ahold of technical support and then reported said...
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Had service for two years. Continually losing connection numerous times daily with screen freezing up and controls useless. Had techs out three times in the last month. Changed everything, boxes, bad connections. Every remaining connection was checked for snugness....
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I liked
- Nice people
I didn't like
- This access screen
Similar to Xfinity
my bill xfinity charge mnthly for data/voice modem with out it no internet or wifi (11.00) been customer for 18yrs paid for paid for data/voice 2.0 kit one time fee lie number one 99.00 pay 9.95 for HD technology fee per mnth isn't that inside my dvr box which I have...
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I didn't like
- Price
- Customer service from phillipines
- Inconsistent response