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Xfinity immobile: switched to cheaper plan, still charged for unlimited data. Customer service unresponsive.
Xfinity mobile sucks! On October 2, I switched from the unlimited data to $45.00 less expensive "by the gig" data plan. I have an email from Xfinity stating that the change would be implemented on October 23, the first day of the following billing cycle. The bill for...
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2.7
I liked
  • Advertised service
  • Xfinity tv and internet work fine
I didn't like
  • Can only pay automatically
  • No bills to download
  • Lack of billing options
#1166561
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XFINITY SALES TOLD ME EXACT OPPOSITE OF REALITY. Black Camera Installation- Only White Camera Available. Agreed with 1080P Tech- ONLY 720 P Technology. Told Camera is Waterproof- Camera is only Water Resistant Told Wireless NO problems- There is wireless limitations....
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2.5
I liked
  • Fast service
I didn't like
  • Dishonest business practices
#1165218
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I forgot the password of my account and wanted to reset it but instead of helping me to do it quickly, it asked me to chat with customer service rep who asked all sorts of questions and then pointed me to the same page where I started from saying that I'll get the...
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1.0
I didn't like
  • Customer service
#1163216
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Xfinity - Data internet

Xfinity
#1158454
1.0
Details
Data internet is a rip-off they burn up data sending you e mails and use your internet for a hotspot. If you go over they change you $10.00 but you under the data Usage. no credit to your bill good luck in 2018 I’m canceling
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Xfinity - COMPLETE ***.

Xfinity
#1150454
1.0
Details
Never trust a company like Xfinity with giving you a modem. They installed one in our house and I get less than a megabite of speed sometimes. It gets very frustrating since then, I can't watch YouTube, barley surf the web, or stream.
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Xfinity - Horrifying

Xfinity
#1141445
1.5
Details
1st off I go to get an S plus 8 plus and disturbed lady sells me Just 8 And then she charges me for 2 phones then after that when my phone broke I thought she had done the insurance stuff and then she didn't so now stuck with his piece of c*** broken phone Great customer service now stuck in a contract with this pos phone
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Xfinity - Horrible

Xfinity
#1137025
1.0
Details
I have an outage at least 1X a month. Every time we call it's a different excuse. Bottom line is their service is crap and they overcharge for it. Plus their customer service loves to hang up on people. They do not deserve to be called anything other than crooked, subhuman beings!!!
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Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
The services is out more than it is on and they just keep going up on the bill like everything is okay If you call them because you are not getting any service it take them two or three days to come out, but if you call for new service they will be there the next day....
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#1161977
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I had Xfinity at my apartments bc it was the only provider that I could get there. For over three years at least once a month I had to call and deal with bill issues I would be charged for services I never had, my internet completely not working for weeks at a time,...
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1.0
#1161174
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Here in GA, I got the xfinity internet 2 weeks ago. I bought my own modem to save money. At first I was getting 25 to 35 mbps. Now the speed test are saying that i'm getting 1 mbps. I called their customer service and got someone with an Indian accent that told me...
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#1159976
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Last month my monthly bill $425.00, it was withdrawn from my account on my auto-pay. There was $225.00 charge for an NBA Sports Package I never ordered. I immediately notified Comcast Sarasota but after 5 phone calls to Xfinity and a visit to their main office I was...
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1.0
I liked
  • Product and dependability
I didn't like
  • Customer service
#1159608
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It happed on12/2/2017 when I moved call a couple days before to set up everything because I wanted to phone and computer but instead they couldn't do that someone else had to do it they made me wait until 12/13/2017 after five minutes said he couldn't do it they told...
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#1159278
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shitty *** experience. I was at the store for 6.5 hours today while the manager, the store associate, technical support phone and chat were trying to process a return and an upgrade. They disconnected both phones and fukd up the entire experience and my day. 6.5...
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1.4
#1159261
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I confirmed an install appt and was sent an email confirmation, Stated "Latino Bundle Pkg" I did call for the reason of not speaking the Spanish language , Much to my surprise the packages were about the same beginning promo price,( $40+) Only the Latino package had...
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1.0
#1159168
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