Xfinity

I cancelled my service with Xfinity back in late December at the Lawrenceville location, being they couldnt work with me on getting service transferred to my new address in Philadelphia. After I cancelled, my final bill on January 15th was $22.20, and I had not used the service since then.

Fast forward to this past weekend (February 15th), I was charged 150 dollars, without any notification, no letter, no text, nothing. There was also no time frame given to me by Xfinity to return my equipment (router), by the Lawrenceville location. I spoke with a customer service representative named Evan on the morning or 2/15, and in his words I quote Regarding the payment of $150.00, I have successfully voided it from my end. It will be reflected back to the last payment method within the next 24-48 hours.

You will receive the updated notification for the refund at the email address you provided above. Here is the TICKET ID: ECM001978****. So I returned the equipment to the center city location in Philadelphia, and thought all was well. Got an email that it was only credited to my account that I dont use anymore.

And then I got a text that my refund was denied. And then I spoke to a customer service representative named Tiana on 2/17 and she quote told me, that the account Evan was referring to, was my Xfinity account that I do not use, and my funds would be available within 4-6 weeks. So, not only are these people inept, but they are thieves. 150 dollars may not seem like a lot, But thats for bills, and they gave me no warning, no reminder and no time frame to return my equipment, but conveniently for them, my checking account on file was there for the taking and they took money out.

I want to them to be held accountable, for Evan to be held accountable for false information, the Lawrenceville, NJ location for the lack of info/care for the customer, and Tiana for literally just doing nothing.

I want my money back. I

Good Afternoon,

Dear Xfinity Support Team,

I am writing on behalf of Acapulco Mirador, LLC to formally report urgent safety concerns regarding exterior wiring and equipment installed at our apartment community.

We have identified the following issues: Unsecured hanging cable lines at 4559 East Shields Ave, Fresno, CA 93726 Unsecured exterior cable box at 4549 East Shields Ave, Fresno, CA 93726

The lines are hanging down from the building and appear to be improperly secured, creating a potential safety hazard for residents, guests, and maintenance staff. Additionally, the cable box mounted on the exterior of another building is not properly fastened and may pose further risk.

Our leasing office is located at:

4555 East Shields Ave

Fresno, CA 93726

Given the safety implications, we request that a technician be dispatched as soon as possible to inspect and properly secure the wiring and equipment at both affected buildings.

Please confirm receipt of this email and provide a service ticket number along with an estimated timeframe for corrective action. We have attached photographs.

Thank you for your prompt attention to this matter.

Sincerely,

Renee Griffith

Acapulco Mirador, LLC

Capri Nuevo Apartments

4555 East Shields Avenue

Fresno, CA 93726

559-803-****

acapulcomirador@***.com

Cancelled service on Jan 16, 2026. Received a letter from Xfinity for a credit of $24.39.

Now trying to get that credit is like pulling teeth. Everyone that I talk to (most do not speak English) have a different answer. They say I owe them money for January bill which was paid on Dec 16, 2025. Bill for Dec 25 to Jan 24.

Now they are saying no that was for Novemer. They tried to take money from my checking account on Jan 20, 206 and I putt a stop on the payment. Now they are saying I owe them for January and $25.00 for non payment. I went to store and they said the same thing.

I showed printouts from my account. They had the nerve to tell me that is not what their computer shows.

We signed up for Xfinity Mobile back in September. We upgraded all of our devices and sent back our old phones.

All devices received the upgrade credit in October except for 1 device which although we have been told by at least 13 representatives that it was received and accepted in excellent condition (grade A), we continue to be charged for the same device each month with no credit (this month there are TWO CHARGES). We continue to get the same story that it will be credited in 24 hours, 1-2 hours, 2 weeks, 1 week, 78 hours, to no avail. When I call to ask why, I am constantly told that the previous person did not escalate the ticket but 'rest assured it will be escalated now' NO IT WAS NOT. Xfinity customer service is very poor, you are put on hold for extreme amounts of time (I have not gotten off the phone with a representative in under 45 minutes EVER).

It is too bad there is not a better way to communicate and when you ask to speak with a supervisor, again. you are told that the person you are speaking with will help and they do not.

Over the past year I have been charged over 240 dollars on my mobile account for a sim card that wasn't activated or working correctly. I brought the awareness to there attention, and they only credited me 130.00 when I was promised to receive a 200.00 dollar credit.

My mobile service continues to say things like I owed 736, and 536... which is untrue.

As far as the internet is concerned I've yet to hear from them about all the unauthorized charges to my account taken over 475.00 out of my checking account. They have had numerous lawsuits regarding this matter. I have paid my bill and been to multiple locations to get answers about all the unauthorized transactions.

They obviously don't want to resolve this matter. I have the verification to back up this unauthorized transactions. Also, I have asked for compensation for all the unnecessary mental anguish, time, gas money, and lost wages.

I filed a notice of dispute and George T the specialist on the mobile case has not kept his word on giving me the correct refund regarding my mobile account. I would like this matter resolved and to be compensated for all the problems that their company has caused!!!