Latest review first
Xfinity - Payment received but disappeared
My credit union provided me proof that my payment was electronically transferred to Infinity. Infinity told me once they did not receive it, once they did receive it and the next day turned off my service and said they did not receive it. After my providing Infinity the confirmation number give to me by their representative of receipt of payment, they told me call back in a week so they can confirm if they received it.
Xfinity - Lies, Bait and Switch
They almost could change the name of their branch to "Kings Landing", only because they're all liars there!!! I could write a multitude of paragraphs elaborating on my negative experiences, but I've wasted SO much time with them already! The management openly doesn't care about customer satisfaction either. Get everything in writing. If you can, record your conversations with them because you'll need proof. Or smarter yet, DON'T TROUBLE YOURSELF BY DOING ANY BUSINESS WITH THEM!!!!
Ordered tv and internet December 2, 2018. Simple enough. Comcast could not hook it up until 12/06/18 . That did not happen due to a bad line and they needed to replace it. Understandable. I hooked my equipment back up from my previous provider.They came out days later...Read more
Xfinity in Hinesville, Georgia - Do Not Recommend
Do not use this company for ANY service. If I could give negative stars I would. This is the worst company & customer service center that I have ever had to deal with. Holding for over an hour, having to call MULTIPLE times and STILL not getting any results. Xfinity double charged me, which was their computer error (or so they told me) it’s been almost 2 months and I STILL HAVE NOT RECEIVED MY CREDIT. They credited my bill $20 “for the inconvenience”. But now the customer service rep miraculously can not find the notes of why I received that credit on my bill or the notes of the 5 times I have called about not receiving a credit for the double charge. Wow. Unfortunately Xfinity is the only provider in my area, otherwise I would have switched right away.
In store, using online and calling customer service. Does anyone in this company know what they are doing??? 1st they said I had phone service I don't.. Then they said my password was too weak, nope, then said they didn't have an email associated with the account. Nope...Read more
Signed up for their TV service and the tech had trouble getting the coaxial cable into the wall plate, but used a specialized tool that did the trick. All was fine until it came time for me to take the equipment back to the store to cancel the service. It was...Read more
I didn't like
- Customer unfriendly
- Moronic policies
A couple of weeks ago I got a Motorola cell phone from Xfinity. I could not get the phone to work. I went to the Xfinity store in York for help and the sim card was in backwards. So I brought the phone home and later that day I put it on charge for over night. I...Read more
I didn't like
- Xfinity mobile phone
Received a Motorola cell phone as part of the Xfinity package. When I got the phone it would not work. Took the phone down to the Xfinity Store and found out the sim card was in backwards. I spent 3 hours in York at the Xfinity Store; just to find out someone put the...Read more
I opened an account with xfinity and they gave me a package that I did not ask, when I got the payment I realized that the package I ordered was not the one that had been given to me, when calling customer service, they told me that the offers I had in the web page and...Read more
Xfinity - Liars
They are the worst. They quote a cost and then they raise the price when they send you the bill and then wont give you back the package they took from you. They are dishonorable.
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