no one can do anything, its fixed but the last guy was wrong, its not fixed and we can np longer fix it. please verify who you are for the nth time we are sorry very sorry and understand why you are frustrated but we can not fix your problem. The company is acting like...Read more
I didn't like
- Run around
Sales person promised me a $119.00 service contract for internet and cable. Equipment fees extra. I did not understand how they do things. The sales person never sent me a contract for the $119.00 so when I called back several days later when my bill was over $200...Read more
I have emailed the CEO Brain Roberts and Executive officer Tom Karinshak about the Issues I been having for 1 year and 9 months Several times. Both of them hasn't responded to any emails They are only concern is the Almightly Dollar. They don't care about their...Read more
Xfinity - Suckish
At first all was good til I realized xfinity is horrible. This company make you pay even more to watch on demand. There’s no HD just black frames to make the screen smaller bc they’re cheap and desperate to get every last penny out of you. I mean it’s SOO BAD they had to change their name from Comcast to xfinity.
Xfinity - No service and no human contact
Ordered xfinity pass for 24 hours. Service never started because the xfinitywifi connection was too weak to connect. No way to contact with a human for assistance. Time, hope, and money wasted! They will never see another dime from me...
Dealing with Xfinity Mafia!
Late on paying bill, my bad, but had emergency with kids. Comcast sends two men to my house to threaten me. Who are these people, the mafia??
Xfinity - Glitchy/Freezing
So irritating literally always freezes at 3-4 AM. whats wrong with these guys?
For 5 years I have went back and forth with Comcast. They know the internet is horrible. They know it is intermittent service. They refuse to send qualified people to fix the problem. Always send people that have no clue. They make you SO mad you want to pull your hair...Read more
- Voice remote
I didn't like
- Overall customer service
- Hidden charges
- Internet not working daily resets
When my wife pointed out Comcast was increasing pricing again, I looked at the bill. They up-sold my clue-less wife into the bundle of the week. OK, her bad, we discussed it. When I went to the local store and pointed out they had been billing us for nearly a year for...Read more
I've had Comcast for two years, it constantly goes out and when they sent use new " updated " equipment it didn't work... we hade to go back to the old boxes and go out of our way to return the new ones. After hurricane Irma.. was the worst... while I understand power...Read more
Tried transferring svc effective 9/2/17... It is now 9/13 still no service, promises to call back and no call back. Thought the matter was resolved after speaking with nice ENGLISH speaking rep on 9/8. On late evening of 9/12 got a call from a thick accent speaking rep...Read more
Xfinity, Comcast or whatever they're calling themselves these days has the worst customer service in the world. I guess customer service is farmed out to India. After being told 3 times by 3 different "Indian descent women" that a sales representative would be calling...Read more
I didn't like
- Unwillingness to rectify situation
XFINITY 9-9-17 THEY TRANSFERRED MY PARENT'S SERVICE TO AN ADDRESS WHERE NO ONE LIVES WITHOUT ANYONE REQUESTING THIS. WHEN I CALLED TO HAVE THIS REMEDIED THEY TOLD ME I HAVE TO WAIT FOR THEIR SALES OFFICE TO CALL ME. THEY SAID THEY DO NOT HAVE A NUMBER FOR ME TO CALL...Read more
I am a great Xfinity customer. Always paid on time, even when very high. But, I cant add a $40 Xfinity mobile plan to my bill, because I don't have a credit device, or bank account with which you can use auto pay. This is so wrong.!.. I and literally thousands of your...Read more
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