Xfinity
Reviews and Complaints
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Verified Reviewer |
Miami, Florida
Pay my bill
No Internet never know where my Bill supposed to be paid then Ill try to pay it. It takes me for hours just to pay the bill. All I wanna do is just pay my damn bill.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Concord, California
Hard to talk to real person
Could not solve the problem,
the representative said, a technician will contact me after that call.
We need a technician to come out to fix the problem, nobody contacted me so far.
Detroit, Michigan
They black out or cancel programs
5/25/2025 Detroit Tigers game blacked out. Unable to watch game.
But they played Indy 500 on more than 4 channels. They are the worst cable company.
Worse than WOW CABLE. Don't waste your money
User's recommendation: Go with AT&T
That Tigers game was only scheduled to be on Roku on the 25th. Indy 500 was on Fox and streaming on fox sports, fox sports . com and Fubo.
Winder, Georgia
Have a live person call me, so I can adequately explain. Not a robot chat by texted
Getting billed for a month of services in June, when I'm keeping your internet, but not tv. Finally got 2 different people on phone recently, with no logical explanation.
Both didn't seem to give me complete answer and acted annoyed. Bad business.
User's recommendation: Don't do it!
Houston, Texas
No internet connection on phone
Reporter no internet to Xfinity doing business hours . They werent helpful. Told me to look it up on u-tube
User's recommendation: Xfinity just sells products and doesn’t know how to service them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Customer service is horrible
Long waits, getting a live representative almost impossible simply put you need to better fill you customer service reps with updated knowledge, fewer waits during the call and people who can actually help versus those just trying to get you calmed down because they have had to go through so many AI generated worthless assistance to even get to a human.
believe me they en bad for many years we are just a disturbance to them they will lie and hang up or make any excuse to get you off the phone
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Verified Reviewer |
Hayward, California
Xfinity bill
Paid my bill
New bank information
Set with my account
Automatic bill payment call me on my phone your new bank information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey destroyed my yard to bury their cables and left it destroyed
Comcast or Xfinity tore up my freshly laid lawn to bury their cables and left it completely destroyed. Dead grass, deep tire marks. They damaged my yard and drove away without even trying to repair or make the issue better.
Preferred solution: My yard repaired from their workers damage
User's recommendation: Do not use comcast
Lafayette, Indiana
Bill amount changed from 9.95 to 14.95
This is absolutely ridiculous. I just need to speak to a person.
Theres automated *** does save you guys money was extremely *** frustrating to a customer. Who needs a simple answer. Question absolutely ridiculous.
Just allow us to speak to a person.!!! extremely frustrated
User's recommendation: Don’t waste your time trying to talk to a human. They absolutely will not help you in any way shape or form get to a person to answer your question. Absolutely ridiculous.
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Verified Reviewer |
Houma, Louisiana
Change my service
I need to lower my bill. I use it for regular internet for my television. I dont really need anything that is really high speed
User's recommendation: Find another vendor
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Verified Reviewer |
Atlanta, Georgia
Never got phone
I have been paying for a phone line since January and you guys use UPS to send the phone. So I was always at work.
I paid you guys like $300 by now for absolutely nothing.
User's recommendation: Do not go for the Xfinity cellular upgrade
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Verified Reviewer |
Mount Pleasant, South Carolina
Great customer service
I received a text that was not from Xfinity, it was actually a scam. Customer service was on top of it even calling me to give an update.
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Verified Reviewer |
Pleasanton, California
WiFi password regardig
Two days ago, I applied for the essential connection. After 48 hours, I will be receiving the WiFi password, but it has not been done.
Please provide the password as soon as possible.
Thank you.
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Verified ReviewerTerrible business practices and customer service
I am BEYOND furious with how Xfinity treats their customers. From them stealing my money to not holding up their end of the bargain.
They should be investigated for misconduct. I needed a payment plan to help pay off my Xfinity Mobile bill. On January 16th 2025, my phone service was shut off. I had called and they had set me up on a final one-time courtesy payment plan as I had defaulted on the other plans.
During this call, I had given the rep a new card and told him to take the money from that card from now on. Supposedly he never made that card the primary and they tried taking money out of an account I no longer use. Fast forward to February 18th, I noticed that they tried taking the payment from the wrong account so I called to have the payment taken from the right account. Instead of the rep taking the money from the correct account he simply just State: CT City: New Britain 1/3 switched it over and never took the money out.
Now after calling four times, not a single rep or their supervisors are willing to correct the mistakes of Xfinity, and I have no phone service until they do or until I pay a bill that's over $400. I need someone to be able to reinstate my service.
- Customer service and unfair business practices
Preferred solution: For my payment plan to be reinstated
User's recommendation: Find any other company and avoid the hassle of dealing with such a terrible company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Charges me for services they do not provide for over a year. Pay over $180 a month, phones do not work, internet spotty, television problems. Weak signal in my building, they want to charge me $99 e
Still receiving Xfinity emails demanding payment on cancelled services. Please help me.
I do not know how to load their emails. Sharon Klumb
Weak signal in my building; they want to charge me $99 extra to improve the signal. I'm selling my condo and hope to move soon.
I changed to Consumer Cellular, and Xfinity still charges me for my mobile and landline.
My bank canceled my credit card to stop the fraud. Please help me!
- No pros all cons
- Phones do not work
- Poor service
- Weak signals
Preferred solution: Full refund
User's recommendation: Change to any other provider, CANCEL XFINITY SERVICES.
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there is a envelope in the monthly bill to send in your payment, credit cards i think may be a option or check or money order