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Larenda Rwi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Pay my bill

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Xfinity - Pay my bill

No Internet never know where my Bill supposed to be paid then Ill try to pay it. It takes me for hours just to pay the bill. All I wanna do is just pay my damn bill.

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1 comment
Guest

there is a envelope in the monthly bill to send in your payment, credit cards i think may be a option or check or money order

Brylea Xvf

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Verified Reviewer
| map-marker Concord, California

Hard to talk to real person

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Could not solve the problem,

the representative said, a technician will contact me after that call.

We need a technician to come out to fix the problem, nobody contacted me so far.

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Anonymous
map-marker Detroit, Michigan

They black out or cancel programs

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5/25/2025 Detroit Tigers game blacked out. Unable to watch game.

But they played Indy 500 on more than 4 channels. They are the worst cable company.

Worse than WOW CABLE. Don't waste your money

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User's recommendation: Go with AT&T

1 comment
Guest

That Tigers game was only scheduled to be on Roku on the 25th. Indy 500 was on Fox and streaming on fox sports, fox sports . com and Fubo.

Anonymous
map-marker Winder, Georgia

Have a live person call me, so I can adequately explain. Not a robot chat by texted

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Getting billed for a month of services in June, when I'm keeping your internet, but not tv. Finally got 2 different people on phone recently, with no logical explanation.

Both didn't seem to give me complete answer and acted annoyed. Bad business.

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User's recommendation: Don't do it!

Ludmilla Vwj
map-marker Houston, Texas

No internet connection on phone

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Reporter no internet to Xfinity doing business hours . They werent helpful. Told me to look it up on u-tube

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User's recommendation: Xfinity just sells products and doesn’t know how to service them

Aiza Mwz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Customer service is horrible

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Long waits, getting a live representative almost impossible simply put you need to better fill you customer service reps with updated knowledge, fewer waits during the call and people who can actually help versus those just trying to get you calmed down because they have had to go through so many AI generated worthless assistance to even get to a human.

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1 comment
Guest

believe me they en bad for many years we are just a disturbance to them they will lie and hang up or make any excuse to get you off the phone

Ayuob K

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Verified Reviewer
| map-marker Hayward, California

Xfinity bill

Paid my bill

New bank information

Set with my account

Automatic bill payment call me on my phone your new bank information

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Featured
Holly P Wci

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They destroyed my yard to bury their cables and left it destroyed

Xfinity - They destroyed my yard to bury their cables and left it destroyed
Xfinity - They destroyed my yard to bury their cables and left it destroyed - Image 2
Xfinity - They destroyed my yard to bury their cables and left it destroyed - Image 3
Xfinity - They destroyed my yard to bury their cables and left it destroyed - Image 4

Comcast or Xfinity tore up my freshly laid lawn to bury their cables and left it completely destroyed. Dead grass, deep tire marks. They damaged my yard and drove away without even trying to repair or make the issue better.

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Preferred solution: My yard repaired from their workers damage

User's recommendation: Do not use comcast

Rebecah Yhp
map-marker Lafayette, Indiana

Bill amount changed from 9.95 to 14.95

This is absolutely ridiculous. I just need to speak to a person.

Theres automated *** does save you guys money was extremely *** frustrating to a customer. Who needs a simple answer. Question absolutely ridiculous.

Just allow us to speak to a person.!!! extremely frustratedWtfWtfWtfWtf

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User's recommendation: Don’t waste your time trying to talk to a human. They absolutely will not help you in any way shape or form get to a person to answer your question. Absolutely ridiculous.

Nova Pmu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houma, Louisiana

Change my service

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I need to lower my bill. I use it for regular internet for my television. I dont really need anything that is really high speed

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User's recommendation: Find another vendor

Muhamad Hwz

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Verified Reviewer
| map-marker Atlanta, Georgia

Never got phone

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I have been paying for a phone line since January and you guys use UPS to send the phone. So I was always at work.

I paid you guys like $300 by now for absolutely nothing.

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User's recommendation: Do not go for the Xfinity cellular upgrade

Mishelle Kvz

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Verified Reviewer
| map-marker Mount Pleasant, South Carolina

Great customer service

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I received a text that was not from Xfinity, it was actually a scam. Customer service was on top of it even calling me to give an update.

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Sathaiah G

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Verified Reviewer
| map-marker Pleasanton, California

WiFi password regardig

Two days ago, I applied for the essential connection. After 48 hours, I will be receiving the WiFi password, but it has not been done.

Please provide the password as soon as possible.

Thank you.

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Shaun D Iup

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Verified Reviewer

Terrible business practices and customer service

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I am BEYOND furious with how Xfinity treats their customers. From them stealing my money to not holding up their end of the bargain.

They should be investigated for misconduct. I needed a payment plan to help pay off my Xfinity Mobile bill. On January 16th 2025, my phone service was shut off. I had called and they had set me up on a final one-time courtesy payment plan as I had defaulted on the other plans.

During this call, I had given the rep a new card and told him to take the money from that card from now on. Supposedly he never made that card the primary and they tried taking money out of an account I no longer use. Fast forward to February 18th, I noticed that they tried taking the payment from the wrong account so I called to have the payment taken from the right account. Instead of the rep taking the money from the correct account he simply just State: CT City: New Britain 1/3 switched it over and never took the money out.

Now after calling four times, not a single rep or their supervisors are willing to correct the mistakes of Xfinity, and I have no phone service until they do or until I pay a bill that's over $400. I need someone to be able to reinstate my service.

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Cons:
  • Customer service and unfair business practices

Preferred solution: For my payment plan to be reinstated

User's recommendation: Find any other company and avoid the hassle of dealing with such a terrible company

Sue W Xmr

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Verified Reviewer
| map-marker Houston, Texas

Charges me for services they do not provide for over a year. Pay over $180 a month, phones do not work, internet spotty, television problems. Weak signal in my building, they want to charge me $99 e

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Updated by user Apr 01, 2025

Still receiving Xfinity emails demanding payment on cancelled services. Please help me.

I do not know how to load their emails. Sharon Klumb

Original review Apr 01, 2025

Weak signal in my building; they want to charge me $99 extra to improve the signal. I'm selling my condo and hope to move soon.

I changed to Consumer Cellular, and Xfinity still charges me for my mobile and landline.

My bank canceled my credit card to stop the fraud. Please help me!

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Loss:
$2000
Pros:
  • No pros all cons
Cons:
  • Phones do not work
  • Poor service
  • Weak signals

Preferred solution: Full refund

User's recommendation: Change to any other provider, CANCEL XFINITY SERVICES.