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no one can do anything, its fixed but the last guy was wrong, its not fixed and we can np longer fix it. please verify who you are for the nth time we are sorry very sorry and understand why you are frustrated but we can not fix your problem. The company is acting like...
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1.1
Covington, Tennessee
I didn't like
  • Run around
#1109620
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Sales person promised me a $119.00 service contract for internet and cable. Equipment fees extra. I did not understand how they do things. The sales person never sent me a contract for the $119.00 so when I called back several days later when my bill was over $200...
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1.0
I didn't like
  • Lack of integrity
  • Poor customer service
  • Fellt like i was baited and then switched
#1109211
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I have emailed the CEO Brain Roberts and Executive officer Tom Karinshak about the Issues I been having for 1 year and 9 months Several times. Both of them hasn't responded to any emails They are only concern is the Almightly Dollar. They don't care about their...
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1.0
#1106320
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Xfinity - Suckish

Xfinity
#1111608
At first all was good til I realized xfinity is horrible. This company make you pay even more to watch on demand. There’s no HD just black frames to make the screen smaller bc they’re cheap and desperate to get every last penny out of you. I mean it’s SOO BAD they had to change their name from Comcast to xfinity.
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Xfinity - No service and no human contact

Xfinity
#1083104
1.2
Details
Ordered xfinity pass for 24 hours. Service never started because the xfinitywifi connection was too weak to connect. No way to contact with a human for assistance. Time, hope, and money wasted! They will never see another dime from me...
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Dealing with Xfinity Mafia!

Xfinity
#1081058
1.0
Details
Late on paying bill, my bad, but had emergency with kids. Comcast sends two men to my house to threaten me. Who are these people, the mafia??
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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Xfinity - Glitchy/Freezing

Xfinity
#1066010
1.0
Details
So irritating literally always freezes at 3-4 AM. whats wrong with these guys?
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
For 5 years I have went back and forth with Comcast. They know the internet is horrible. They know it is intermittent service. They refuse to send qualified people to fix the problem. Always send people that have no clue. They make you SO mad you want to pull your hair...
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1.1
I liked
  • Voice remote
I didn't like
  • Overall customer service
  • Hidden charges
  • Internet not working daily resets
#1104130
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When my wife pointed out Comcast was increasing pricing again, I looked at the bill. They up-sold my clue-less wife into the bundle of the week. OK, her bad, we discussed it. When I went to the local store and pointed out they had been billing us for nearly a year for...
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1.1
I didn't like
  • Frauds liars and cheats
  • Think they have a monopoly and their customers dim witted
#1101277
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I've had Comcast for two years, it constantly goes out and when they sent use new " updated " equipment it didn't work... we hade to go back to the old boxes and go out of our way to return the new ones. After hurricane Irma.. was the worst... while I understand power...
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1.0
#1100997
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Tried transferring svc effective 9/2/17... It is now 9/13 still no service, promises to call back and no call back. Thought the matter was resolved after speaking with nice ENGLISH speaking rep on 9/8. On late evening of 9/12 got a call from a thick accent speaking rep...
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alyse1958_71
alyse1958_71

My rating comes up 2 stars...NOPE! That should be NEGATIVE 2-STARS.

1.6
#1100061
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Xfinity, Comcast or whatever they're calling themselves these days has the worst customer service in the world. I guess customer service is farmed out to India. After being told 3 times by 3 different "Indian descent women" that a sales representative would be calling...
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I didn't like
  • Unwillingness to rectify situation
#1098773
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XFINITY 9-9-17 THEY TRANSFERRED MY PARENT'S SERVICE TO AN ADDRESS WHERE NO ONE LIVES WITHOUT ANYONE REQUESTING THIS. WHEN I CALLED TO HAVE THIS REMEDIED THEY TOLD ME I HAVE TO WAIT FOR THEIR SALES OFFICE TO CALL ME. THEY SAID THEY DO NOT HAVE A NUMBER FOR ME TO CALL...
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alyse1958_71
alyse1958_71

Hire someone who can understand our concerns. I sent half my conversation with huh?

aliens_amoung_us
aliens_amoung_us

That's why Igot rid of them years ago and switched to FIOS. I haven't had any problems and have yet to lose service/internet connection.

1.0
I didn't like
  • Poor
#1098624
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I am a great Xfinity customer. Always paid on time, even when very high. But, I cant add a $40 Xfinity mobile plan to my bill, because I don't have a credit device, or bank account with which you can use auto pay. This is so wrong.!.. I and literally thousands of your...
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2.9
#1096448
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