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Xfinity - Billing

Extremely dissatisfied with Comcast jacked up bill over $30 in one month! Was told it would be changed to $189 then told $220 totally unacceptable
1.3
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1325080
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i have no other choice other than comcast. no tv service called, on phone 1st time for 20m then my called was dropped. called again was on phone for another 15 minutes & my call was dropped. called back a 3rd time, finally got an appt for a tech to come out BUT not for...
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#1315553
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Worth reading.... I was going on my honeymoon to the Dominican Republic and we were leaving behind my 11 year old stepson. My wife, understandably, wanted to be able to communicate with him. I researched the phone situation down there and my best option was a national...
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1.0
I didn't like
  • Not receiving callbacks
  • Price untrustworthy
#1307968
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I have only been an Xfinity Mobile customer since May. I was excited to switch from my other cell phone provider, as Xfinity was cheaper and I knew each month what I would be paying. I got my first payment, per the app, that was due July 12th. On July 12th, my service...
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1.9
#1306631
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Spoke with 3 customer service reps in the past 24 hours. I switched to xfinity mobile a few weeks ago and suddenly yesterday I couldn’t make calls. My phone says to call xfinity (meaning not a phone malfunction but a service malfunction). Each rep had different ideas,...
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#1304349
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didn't know this is a *** movie and cost is $7.99. I'm not into gays and you should tell people if this is a *** movie. feel ripped off and watched this horrible thing for about 15 minutes and request these charges be removed from my bill. expect to watch something...
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#1303141
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Xfinity - Lousy service. Wifi at 50/12/advertised 250/100. TV sucks

Overpriced service without happy outcome. Getting service fixed is a challenge. Must fight Getting a credit for Intermittent service is a fight. Must fight for service and report to FCC and states utility commission. Bad reception, lousy service and never accomodating customer. Comcast and at&t both very difficult to deal with. Won't remedy problem(s) and won't issue appropriate credits.
1.8
Details
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
Website
#1299288
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I have Xfinity Mobile aleady. My daughter bought an Iphone and we want to sign her up under the bring your own device plan with Xfinity. They are advertising $150 back right now. So I went to the website and it said I would have to visit a store to activate her phone....
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#1299230
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We only have one internet, TV, WiFi provider in our area. There was never an issue with dead zones in the home until recently. Happens, Comcast is selling a booster for dead zones. The television adverts are not mentioning an additional costs. I do think it is more of...
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2.5
I didn't like
  • Price untrustworthy
#1298875
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I made the mistake of switching phone service from ATT to Comcast Infinity. Our Association also contracted with Infinity Comcast for TV and internet. I have had nothing but problems since. Have had 33 calls with Comcast/Infinity with conflicting information, case...
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#1298858
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