Comcast / Infinity will send out various promotions not to mention also advertise on the internet about how great there so call customer service is and that they can offer this and that but after you call them and schedule everything, they'll send out a installer and...Read more
I couldn't have agree more with this report 110% for the last few year being with Comcast xfinity as an outstanding customer for almost ten years. My biggest pet peeve is Honestly! I can count numerous times I have been lied to and to my face. Always getting...Read more
I have had Comcast for years and the more their technology advances the worst it gets. Customer service does not care and you can NEVER speak to a manager or better yet have one call you back. Our network will just shut off by itself and we're told its the modem. But...Read more
Just received a new modem to install. They sent me this modem because the old one had issues. Intalled this morning and after two hours the thing stopped working. Just called XFinity and I was informed that they will be able to be here only on Tuesday (3 days from now). Very frustrating. I had Charter for 3 years and never had a problem. 3rd time with XFinity in 6 months.
Comcast Triple Play Bundle Review
Service disconnected by tech to turn on new service from neighbor
Xfinity Internet Service Review
The internet goes down multiple times a month and stays that way for days.
Short Review on February 18, 2017
I had reputation on comcast. I was devastated after their faulty billing system. No customer support. Poor .
Do not try the 30 day free trial, it will be nearly impossible to receive a credit back. They will not notate your account. Most of the customer service is sent to the Phillipines. You will continue to recieve incorrect bills. They are billing me for internet service...Read more
I didn't like
- Invasive computer tactics
- Customer service from phillipines
- No notes on account
Having trouble with pix-elation and slow internet. (I'm paying for fast speed.) Bill is over $200. a month. Technician came 4 hrs early without calling first. Good thing we were home. He had an attitude from the beginning. He didn't want to do what i was told he would...Read more
I didn't like
- Overall customer service
Residential Bundle Package 6/27/17 turned in my wifi/tv equipment at xfinity store. Bill paid in full. 6/28/17 move from Houston to San Antonio where xfinity is not offered in the area I moved to. 7/27/17 receive bill $$90.60 for service from 7/28-8/27 for Houston apt....Read more
I call to cancel, they don't want to let me go, they were nice, they told me that, they can put my account in temporal suspension for few months with not charge and if I want to come back is ease to reconnect my account, but then I notice that they charge my credit...Read more
Consumer beware, the sales team are liars! Made promises on channels, gift card, and no hard hit to my credit report. Never delivered, and customer service is a joke, they don't know how handle the issues or willing to make things right. This is worst cable company i...Read more
The incoming line from the street to the house came down yesterday and was blocking 2 roads. Called them and they said it was an urgent matter and they would 'write a ticket for it' and would call us back within the hour to confirm. By 9:00 that evening, we still...Read more
I upgraded xfinity service. Service rep denied upgrade because rep said I live in a gated community . Which I know I don't. Apon that clarification , my upgrade was supposed to include a certain amount of channels which I could not get. Called back Xfinity for 2 days...Read more
I didn't like
- Ability to resolve issues
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