I was paying $45/ month for the past year of Xfinity's poor services and now I'm charged with a bill$ 273.89 on my account for 2 months. I never got any notification nor did I asked for any extra services. I tried their online chat customer support, which didn't get me anywhere near a solution. Then I dropped in on their local office in Fort Collins, where the Xfinity employee was in a hurry to dismiss me and told me that, the first 11 months was a promotional period and now they are charging the full amount which includes a TV broad band connection and lots of other stuff I never asked for. I can't understand how they can charge me for a TV connection when they never provided me with any equipment for a TV connection.
I'm a college student at CSU who is has to clean dishes and pick up trash to make ends meet every month and Xfinity is sneaking my hard earned money out of my pocket. I don't know where I can find justice against this and I'm not sure how this site will help.
Product or Service Mentioned: Xfinity Internet Service.
Reason of review: Poor customer service, Bad quality and Pricing issue.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer resolution, Over-charging.