0 comments
1.0

At this point, there is no issue. When I cantacted them we had lost internet but trying to get assistance is a nightmare.

Turns out, it was a planned outage to connect new feeds to our neighborhood. There was no notice to anyone effected in our neighborhood. Your automated system has a few issueslisted, 90% of the time have nothing to do with the problem I am having. The only way to get a live person is to have the system do a reboot and then wait for a call.

I know how to reboot and always try that first to see if it helps. The only reason I have not switched is I have Roku TVs and do not need a box to run them so your Xfinity Beta app is helpful.

I am looking into how I can do the same with Verizon and if I can, I will switch and continue to bad mouth Xfinity every chance I get. They said I would receive a credit for the lost day, but can't even tell me what that credit would be.

User's recommendation: Change to another service if at all possible.

Location: Boston, Massachusetts

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Xfinity Reviews

  1. 956 reviews
  2. 359 reviews
  3. 213 reviews
  4. 103 reviews
  5. 86 reviews
Xfinity reviews