Not resolved

I am very upset with the support you are giving. I had an appointment set for Saturday between 4-6 pm central time.

Npo one called or showed up to handle my router issues. I called Xfini9ty customer support and was told that nothing was scheduled for that time. I sent 45 minutes on Friday trying to trouble shoot the issue and was told that a technician would have to come out to look at my router. There were no notes entered on this trouble shooting by phone or the appointment.

What a waste of my time.

I went through multiple issues to try to solve the problem with an online tech. The tech said I needed to have a technician visit to solve this issue.

Product or Service Mentioned: Xfinity Technical Support.

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Apr 22.
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