I opened an account with xfinity and they gave me a package that I did not ask, when I got the payment I realized that the package I ordered was not the one that had been given to me, when calling customer service, they told me that the offers I had in the web page and that they were sent to the mails did not have them in telephone, that is to say the same offer of the same company was not available by telephone, how is that possible? perhaps it is not the same company, when asking to be changed to the package that I asked they told me they could not, that I had to cancel the account because they could not change the package, all that less than 10 days after opening the account, is laughing what they told me. Then I decided to cancel that account and open a new one with the package I had really requested, and did not spend 10 days more and I got a psgo from the previous account where he said he had to pay money, as is possible if they say that if one cancels before a month has no charges, here is the trap of them, they are liars covered by the name, I would like to see what the owner of the company thinks, where their workers advise their customers that close an account, just by not being able to make a change in the offer, penalty of company that those things happen
Product or Service Mentioned: Xfinity Blast Internet Plan.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Full refund.