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I had called Xfinity 6 weeks ago to sign up for their bundle of home internet, home phone, television and cell phone service. The prices were competitive but...

As with most US companies these days, in an effort to pay their CEO's Gazillions in Bonuses, they have given up on customer service therefore hiring anyone that can dial a phone and make verbal noises, nothing remotely close to speaking English.

First, it literally takes an act of God to get through their phone system and actually get someone on the other end. In order to do that, one must provide name, address, phone number, last four of the credit card you initially signed up with, your account number and your firstborn baby kitten nickname. I'm not kidding, it is a friggin nightmare.

Then, when you have been blessed enough to have someone actually pick up the line, he/she at best struggles with the language and not only can you not understand them, but they cannot understand you! I hope that extra Bloody Mary at the club is worth the aggravation your customers are faced with each and every time they attempt to call you.

Then, you'd better hope like *** whatever the problem is get's resolved, because they fail to note your account so that the next person has an idea of why you might be calling, so guess what? You get to go through it all over again... So, like in my case, where Xfinity has completely screwed up my order, time and time again... I get to tell my story 4-5 times...

Oh, and you can completely forget about calling back to speak to the person you had just spent an hour on the phone with, as they use fake names, and are not allowed to give out their employee number... Very helpful!

Since I am still in the initial stage of getting my service, I mean after all, it has only been 6 weeks since I had initially called them, I'm nowhere near completion Frankly, as of today, I was forced to call my current phone carrier to get some PIN that Comcast told me they needed before they could transfer my phone... Finally, I just called them myself and after literally 3 minutes on the phone, I got what Xfinity could not get in 4 weeks. *** I'd be a star if I went to work for them.... I can speak English., and I know how to find the right company when necessary. LOL, turns out they had been calling the wrong carrier trying to get my info...

So, I ask the good people of Pissed Consumer, what should I do at this point? *** I don't even have an appointment for them to come out yet...

Help me out and give me some alternatives...

I live in Vacaville, CA, just outside of Sacramento...

User's recommendation: Look for other options...

Product or Service Mentioned: Xfinity Bundle Installation.

Preferred solution: Let the company propose a solution.

Xfinity Pros: I have found none so far.

Xfinity Cons: Rude agents when you find one, Too much downtime for cost, Employees have difficulty understanding english.

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