We have had Xfinity for 10 months. For the past 3 we have had technicians to our home almost weekly in regards to loosing connection to our WiFi.
Due to our ongoing complaints we move directly onto customer retention and no longer have to deal with the off shore support. Managers have even been to our home and supposedly our home is on Network Monitor mode. Every time someone comes to our home they don't see any issues. Duh you unfortunately weren't here when the WiFi service was lost 2 days ago.
The Network monitoring is a joke as well. We lost service at 5:30AM, I called to see if they had a record of it. They showed nothing. I have been logging the time and date each time our network has lost signal for 3 months but that means nothing.
We have called and customer service couldn't ping our modem so something is wrong.
I have repeatedly informed them that service went down hill once construction started near our home. They have NEVER looked to solve the problem outside the confines of our yard and home. Others in my subdivision also experience issues but have learned to live with the poor service. Not me.
We have even spent approx $300 on our own to help the signal issues based on technician and customer support recommendations.
We purchased a WiFi booster - that did nothing. Purchased the Xfi pods from Xfinity - those helped a little. Here is the kicker. A manager left a voicemail stating that the pods may be interfering with the signal.
What - they are YOUR product. The next day leave a message after we complained to customer service that we need to move the modem.
Get your stories straight because obviously you have given up on a customer. Our next call was immediately to Uverse to set that back up in our home.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
I liked: Voice remote which lit up once it is picked up.
I didn't like: Everything else.