Not resolved

I had ordered cable TV, phone, internet and alarm system for my home in December 2017. 3 days after the installation the cable system failed.

I called for services, I went to the office for get a technician, when the technician got home he said that the modem was not working, he installed a new one. Few days later the modem of the other TV failed. I got a new technician who said that the cables used from the antenna were incorrect. He changed everything again: modems and cables.

Now is working OK.

The main problem is with alarm system. Before a month of installed the motion detector sensor failed. A new sensor had to be installed. On March, 3 months after the installation, the windows sensors have failed 3 times, every time police department had been dispatched.

In every occasion Technicians said is the battery and have to be changed.

Police Department charges $50 for every time the alarm is active. Additionally, that I have to take a day off of work for waiting the Tech, XFINITY refuses to refund the money paid to the PD.

They said that they refund only one time $ 35.00. It is absolutely unfair.

Reason of review: Problems with payment.

Monetary Loss: $500.

Preferred solution: Full refund.

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