Manufacturer: Xfinity Category: Internet Plans Clear all filters (7 of 7 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:

I have had Comcast for a couple of years. It is bad enough that the Cable "Xfinity X1" and the "BLAST" 150 MB internet have both been subpar, but then you must deal with Comcasts "Customer NO Service" department. In my experience, I always have long wait times, am...
Read more
1.1
Product
Xfinity Blast Internet Plan
I liked
  • Previous fios company some issues but responsive
I didn't like
  • Bait and switch tactics
  • Lack of responsiveness
  • Supervisors never available
#926533
I wrote on their fb account a few days ago about the unbelievably poor customer service I have been receiving regarding unwarranted charges to my account.I still have a $496 charge when my costs should have been $109. Everyone admits the problem is on their end, but in...
Read more
2.0
Product
Xfinity Blast Internet Plan
I liked
  • Flexibility to turn off when not needed
I didn't like
  • Customer service
#887781

called blast. Promises 75 mbps download. I have never gotten close to that speed. Techs have been here twice. Both certified line and equipment. Told me that Comcast has headend and node problem. Told me to ask for refund. Waited today on customer service line for 27...
Read more
Anonymous
Anonymous

The name of the game is discourage the consumer with long wait times and second rate customer service. Take the money and run .

1.9
Product
Xfinity Blast Internet Plan
I liked
  • Stinks
  • Service when it works
  • Internet when it works
I didn't like
  • Customer service
  • Problem solution
  • Company rules on how to fix problems
#857933

I am going to look into Verizon vios. Do not waste your time with Comcast or xfinity, they have terrible customer service and rising prices. They told me that yes I should be able to get signal especially with the blast connection but it is my problem if I do not get...
Read more
1.3
Product
Xfinity Blast Internet Plan
#833239
Reply to reviews
Sure after they ran a separate cable for the modem, it worked great for a few days and they did credit my bill $20 for the month and I should receive 11 more months of the $20 credit. I agreed because after all It did work sometimes even though it was super slow and...
Read more
Kat2016
Kat2016

Correction, I have 13 months of this awful service left, not 11.

1.5
Product
Xfinity Blast Internet Plan
I didn't like
  • Inefective technical support
  • Connectivity
  • Everything
#829286
Reply to reviews
My internet package is call Blast which was Always causing unnecessary aggrivation causing unnnecessary stress and anxiety. I was even sent new  because I complained about the homepage weather was always kicking me back to Philadelphia PA )which it...
Read more
2.0
Product
Xfinity Blast Internet Plan
I didn't like
  • Need to go back to school
  • High prices for garbage channels
  • Inefective technical support
#827139
Reply to reviews
After countless unpleasant, extensive and disappointing phone calls attempting to get to the root of my Blast Internet speed problems, being bounced from department to department, having my escalated calls cancelled and "restarted" multiple times, charging additional...
Read more
2.6
Product
Xfinity Blast Internet Plan
I liked
  • Hearing of same horrible experience from others
  • Xfinity blast internet
  • That i was not only one being screwed
I didn't like
  • Customer treatment
  • Overbilling issue
  • Dishonesty and customer treatment
#826137
Reply to reviews