Product: Xfinity Technical Support Clear all filters (18 of 18 reviews match)
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Npo one called or showed up to handle my router issues. I called Xfini9ty customer support and was told that nothing was scheduled for that time. I sent 45 minutes on Friday trying to trouble shoot the issue and was told that a technician would have to come out to...
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Xfinity Technical Support
#1238631
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I forgot the password of my account and wanted to reset it but instead of helping me to do it quickly, it asked me to chat with customer service rep who asked all sorts of questions and then pointed me to the same page where I started from saying that I'll get the...
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1.0
Product
Xfinity Technical Support
I didn't like
  • Customer service
#1163216
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I rent an xfinity modem for my system. In 10 years they have never offered newer equipment. When it quit working they agreed to send and technician this morning, when the service did not show up, I called and they apologized, promised it would NOT happen again, they...
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Xfinity Technical Support
#1144715
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I called back on early morning of 9/13 to be told I need to contact sales department my order was cancelled. This has been an absolute nightmare. Just a simple transfer. Now just think...Comcast wants my business account where we have gates, cameras, telephones internet...
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alyse1958_71
alyse1958_71

My rating comes up 2 stars...NOPE! That should be NEGATIVE 2-STARS.

1.6
Product
Xfinity Technical Support
#1100061
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Comcast / Infinity will send out various promotions not to mention also advertise on the internet about how great there so call customer service is and that they can offer this and that but after you call them and schedule everything, they'll send out a installer and...
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Xfinity Technical Support
#1092169
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Having trouble with pix-elation and slow internet. (I'm paying for fast speed.) Bill is over $200. a month. Technician came 4 hrs early without calling first. Good thing we were home. He had an attitude from the beginning. He didn't want to do what i was told he would...
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1.1
Product
Xfinity Technical Support
I didn't like
  • Tech
  • Overall customer service
#1084234
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The incoming line from the street to the house came down yesterday and was blocking 2 roads.Called them and they said it was an urgent matter and they would 'write a ticket for it' and would call us back within the hour to confirm. By 9:00 that evening, we still hadn't...
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Xfinity Technical Support
#1080534
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Xfinity charges $140 per month. The router crashed after 4 months of service. No internet service, no cable TV ??? It went out in the evening when there were no people to help resolve the problem. If they send a technician they are charging me and extra $50 dollars.!!!...
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Xfinity Technical Support
#1019051
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I am stuck with them one more year because of a 24 month promotion and then I am done !!!! Bad decision I have had Comcast before and had nothing but trouble After persuasion and the fact that they are the only one in my area with the high-speed Internet so I was...
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1.5
Product
Xfinity Technical Support
#1010331
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2 hrs on a chat session.nothing solved. What a waste of time! They really don't know how to deliver anything that satisfies a customer! After the failed attempts to solve my simple PW change and recovery email they said I would get a call back in 1 to 5 hrs! Really? I...
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Xfinity Technical Support
#953269
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