Manufacturer: Xfinity Category: Bundles Clear all filters (4 of 4 reviews match)
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I have the triple play package and have been a Comcast customer for over 12 years. I have struggled with their billing issues constantly & it seems you sign up for a package & then all of a sudden channels in the line up are not included. Now just this week I went to watch a movie on Shoetime which is included in my package and it shows that Meet the Coopers & Burnt under Showtime movies now are an additional fee to watch. Called customer...
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2.0
#982166
Our Bill is DUE until October 28th, 2016 and they just shut off the cable and internet.What company does this. It's ***. I think I prefer to have stayed with DirecTV at least they didn't charge for *** little fees. Also the EQUIMENTS fees, when they advertised for FREE MODUEM and so on. With all these ridiculous FEEs for self setup and HD and so and so....they might as well shut this cable company down. They don't LIVE up to their words when it...
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1.4
I didn't like
  • Evrything else
  • Contracts forcing ppl to stay
  • Bounced from department to department
#939310
Xfinity has the worst customer service I've EVER dealt with!! I was continuously put on hold for long periods of time (hour and a half or more hold times)!!! Then after being on hold forever, I'd finally speak to a human only to be transferred to a different department, then put back to the elevator music with the recording of ''your call is very important to us'' blah, blah, blah! Then when I think I'm going to get assistance the customer...
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Recently, I called Comcast about my bill being so high. I had upgraded to their promotional X1 triple package. I was told my bill would only be $135 a month. My first month bill was around that so I was happy. But then came my second bill and it was over $170! I called and was given some credit but then my next bill was around $160 so I still wasn't receiving what I was promised. I called again and asked for the loyalty dept. This time, I got...
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3.8
I liked
  • Customer service was nice
#830114