My wife and I were traveling and attempted to use the tv.xfinity.com feature - unfortunately, after logging in, I kept getting error when trying to play recordings/tv/ondemand/anything - I called tech support - after 1/2 an hour with a level 1 tech I was transferred to a level 2 tech who proceeded to step met through everything the level 1 tech did - but of course after another 1/2 hour nothing he did worked. So, he said a level 3 tech would be calling in the next 24-48 hours - If past history is any indicator I will never receive a call from level 3 - stay tuned - Xfinity IVR/Customer non-service/Tech non-service is horrible - if I had ANY competitive choice I would not be using Xfinity -
Review about: Xfinity Movies On Demand Tv Service.
Reason of review: Other issue.
Preferred solution: I want the service to work - that's all - I want want I'm paying for.
I liked: Fast internet when it works.
I didn't like: Lack of cencern to resolve a problem, Crappy ivr, Tech support that cannot resolve issue, No help with problem, Service.