Xfinity X1 Anyroom Dvr Tv Service Reviews

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August 4th I changed my cable to X1 and upgraded to HD.And the problems begins. We have three cable boxes and only one can to the house Friday August 5th. Even though 3 were to be upgraded. After two additional calls Saturday and Tuesday the second and third boxes arrived.On phone 44 minutes. My son is IT person so we asked him to hook them up. Called at 5:32 pm Thursday boxes would not work August 11th got off the phone 7:01 after speaking with...
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Anonymous

Anonymous Resolved on August 17th when another appointment was scheduled by my new contact person. A higher up person in the VP office followed up with me for two weeks and credited my ...

Anonymous

Anonymous The IT person hooked up his own cable. And he's my son.

1.0
I didn't like
  • Management avoids resolving issues
  • Dishonest and incompetent technicians
  • Poor excuses for bad service
#898943
They advertise quad play for $129 a month with free $200 visa card but never send the card and bill you $300 a month!Customer service is awful, keep you on the phone for 1 hour and accomplish nothing! Truly bait and switch tactics, where is the FTC??? What about state attorney generals? We spend trillions a year on government that lets companies like Comcast totally rip us off and they do nothing! I strongly recommend you avoid this company and...
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1.7
I liked
  • Internet
  • Channels offered
I didn't like
  • Horrible customer service
  • Bait and switch advertising
  • Inability to resolve problem
#839638
She didn't know! Needless to say when the new DVR got hooked up, I did not have whole house DVR service. 95% of the customer service reps I've ever talked to at Comcast/Xfinity have been 6th grade drop outs! On the rare occasion when I do get someone who is intelligent and proficient in their job I wonder why they're still working there. Xfinity cable is a nice product when everything is going right, but you'll be pulling your hair out...
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1.4
I liked
  • Internet speed
I didn't like
  • Horrible customer service
#828091